Contributor II

Answered

Wireless Setup

Forum|Forum|5 years ago
July 8, 2021
23 replies
397 views

I was given instructions yesterday on how to do a wireless setup since my bridge stopped working. I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct. I know this is the correct password so I tried again. The 3rd time I decided to change my Netgear password but it is still saying incorrect password.

Do I need to call Sonos? I did yesterday and the rep was not knowledgeable at all. Is there a trick to getting through to someone who can really help me? They had great customer service when they were a new company. Thank you.

New Wi-Fi Router

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Best answer by Kumar

It maybe that you have not changed the default name and password that came with the router. On the body of the router, see if you can find ssid and password written. If the default password has not been changed, using that written on the router body will work.

K

Keithmac

Virtuoso

A few people have had this issue, can you plug another speaker in to a LAN cable from the router as short term measure?.

Any Sonos speaker with LAN port can double up as a bridge to put system into SonosNet.

melvimbe

Just to be clear, Sonos needs your WiFi password, not the admin password needed to change configurations on your router. You probably get that, but most people refer to it as ‘WiFi password’ rather than a password to their specific router brand.

Danny

T

TroyerAuthor

Contributor II

I only have one speaker and I plugged the router into it. I am very ignorant when it comes to all this stuff, I don’t even know what LAN means. Does this mean I just need to go ahead and replace my bridge with boost? Now I’m afraid if I do get the boost I won’t be able to set it up without problems, and customer service won’t be able to help judging on the call I made to them yesterday. But it makes me feel a tiny bit better that other people have had this issue.

K

Keithmac

Virtuoso

If you've plugged the speaker directly into to the router then you shouldn't need a password?.

melvimbe

If you've plugged the speaker directly into to the router then you shouldn't need a password?.

Right. If you’re doing that, then no WiFi password, and no Boost or Bridge needed.

LAN = Local Area Network

Danny

T

TroyerAuthor

Contributor II

But I want to be able to move the speaker to where I listen, and the router is in an office type area in my condo. I was told to set up wireless so I can do this.

Airgetlam

Correct. But wiring it (temporarily) to the router allows the controller to communicate directly with the Sonos system on the speaker, so you can then make any network (SSID and password, etc) changes, and subsequently remove the ethernet cable, and move the speaker to where ever you want it placed.

Bruce

K

Kumar

Fyi: ssid is the name of your wifi network and has to be entered in the app for the 5 to know which wifi network it has to join. And then the password needed for any new device to join your network is to be entered in the app.

T

TroyerAuthor

Contributor II

Kumar - I entered SSID and then the password but it still says incorrect. Could it be that since I have an older Android 7 that it’s not supported?

K

Kumar

No. Look up the network in the settings part of the android device. You should see the ssid there. And the password, though that may be hidden. The same two things are what the 5 unit needs to know for it to join the wifi network in the way the android device has.

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