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Troyer
Contributor II
July 8, 2021
Answered

Wireless Setup

  • July 8, 2021
  • 23 replies
  • 397 views

I was given instructions yesterday on how to do a wireless setup since my bridge stopped working.  I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct.  I know this is the correct password so I tried again.  The 3rd time I decided to change my Netgear password but it is still saying incorrect password.  

Do I need to call Sonos?  I did yesterday and the rep was not knowledgeable at all.  Is there a trick to getting through to someone who can really help me?  They had great customer service when they were a new company.  Thank you.

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Best answer by Kumar

It maybe that you have not changed the default name and password that came with the router. On the body of the router, see if you can find ssid and password written. If the default password has not been changed, using that written on the router body will work.

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TroyerAuthor
Contributor II
July 8, 2021

In settings I clicked on Connections and then mobile networks.  I then clicked on access point names and it shows Verizon internet which shows APN and then VZWINTERNET.  Are these the two things that I need to enter?

Kumar
July 8, 2021

I have a later Android: mine shows settings, network and internet, wifi...click on wifi and I see the ssid..

When was the last time you added any device to your home wifi? The same information would have been used, that the 5 unit needs.

And ssid would be the name you gave to your WiFi network.

Kumar
July 8, 2021

Click the wifi indicator on your computer and you will see the ssid it is connected to. Click that and there may be a way to see the password it is using. Sonos is to be fed those two...

Kumar
July 8, 2021

Note that both are case sensitive and letters in capital for the ssid and password have to be entered as such...

TroyerAuthor
Contributor II
July 8, 2021

On the computer it says my ssid is Netgear53.  It doesn’t show the password but I wrote it down and that is what I entered and got password incorrect twice.  

KumarAnswer
July 8, 2021

It maybe that you have not changed the default name and password that came with the router. On the body of the router, see if you can find ssid and password written. If the default password has not been changed, using that written on the router body will work.

TroyerAuthor
Contributor II
July 8, 2021

I did change the default password in 2019.  I got my paperwork out and it says ssid NETGEAR53 and the password I changed it to.  I think I’m just going to order the boost and hope that I can connect it.  I really appreciate your patience with me!  I don’t want to waste anymore of your time.  I called Sonos customer service again and he was just going to have me do the same thing I’ve been doing.  He sounded very unsure...I remember when I called Sonos years ago you could tell the reps knew their stuff and the call wouldn’t take hours.  

Kumar
July 8, 2021

No trouble; I suggest one last attempt after upgrading the android. And the upgrade may be necessary anyway to get the boost added.

TroyerAuthor
Contributor II
July 8, 2021

What do you mean by upgrade?

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