Wireless Setup

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I was given instructions yesterday on how to do a wireless setup since my bridge stopped working. I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct. I know this is the correct password so I tried again. The 3rd time I decided to change my Netgear password but it is still saying incorrect password.

Do I need to call Sonos? I did yesterday and the rep was not knowledgeable at all. Is there a trick to getting through to someone who can really help me? They had great customer service when they were a new company. Thank you.

New Wi-Fi Router

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K

KumarAnswer

It maybe that you have not changed the default name and password that came with the router. On the body of the router, see if you can find ssid and password written. If the default password has not been changed, using that written on the router body will work.

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T

TroyerAuthor

Contributor II

Kumar

OMG on a whim I decided to try the default password and that worked! I even wrote down that I changed this password in 2019 but at some point it must have defaulted back to the factory password. Thank you so much for your help. You saved me from thinking I had to buy the Boost to replace the bridge for my system to work again.

Paula

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K

Kumar

Excellent...enjoy the music again!

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K

Kumar

What do you mean by upgrade?

Paula, I meant upgrade the handheld Android device to a later version of Android software if it allows you to do that. This may become necessary to allow the Sonos controller app to work going ahead. On the other hand, if you resist the updating of the Sonos app - which I believe you can do without - things may keep working fine.

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