Components and Architectural

Issue: I can not listen to two pairs of stereo paired speakers at the same time (one in the bedroom and one in the living room). I purchased my first pair of One SL speakers on 12/01 and got a second pair a few days later on 12/11. First let me say that the One SL as a stereo pair sounds amazing! That is also why this issue is so frustrating. According to the Sonos app on my Galaxy S9+ running Android 10, I have “Living room” and “Main Bedroom” as my speaker target options. Like I have mentioned, I have a pair of One SLs in each room. I have created stereo pairs with both. But this only works if I listen in one room or the other. If I try to select both rooms, I lose stereo pairing in one of the rooms. In some cases, despite what the animated equalizer icon indicates, I lose playback in one of the rooms entirely. If I deselect one of the two rooms, three things tend to happen: 1) Playback resumes (if I lost it) in the remaining room selected 2) whatever track I was listening to starts

Hi,I have an issue regularly (once every 15 days approximately) with my SYMFONISK and my livebox 4 (Orange France ISP). Every Wifi devices are working properly but the SONOS devices are unreachable from my iphone (SE 2020 with latest updates). I have a wifi repeater and several wifi devices in many rooms and they are all working fine. Each time, I have to reboot my livebox 4 in order to connect to my sonos devices again. It is not a big thing but this is these little things that prevent you to enjoy the simplicity of the Sonos environnement should be. Does anyone have some hint on how could I investigate further in order to put the Sonos engineers on the way to solve this issue ?  

We have had our Sonos and Spotify Premium for four years, everything was working well. For the last two weeks whenever we try to play music from Spotify through our Sonos we keep getting an error message ‘cannot connect to Sonos. We have uninstalled then reinstalled the apps, updated everything, reset the wifi. But still not connecting. Sonos will only play our radio stations. Any tips or other things to try would be a big help. Thanks

I have a stereo pair of Sonos 1s in my kitchen. Tonight, they weren’t showing on the Sonos App and they failed to connect via Airplay. Alexa was working, so must have been internet connected. I’ve twice reset them and reconnect them ( Amber/White flashing, Green… discovered…. setup… rebooted ) and they’re not appearing. On Airplay, they are ‘unknown room’ but cannot connect What else can I try ? thanks

Hi, I have my Sonos connected to my SkyQ box via Optical and I keep getting sound drop-off only for a millisecond or so while watching TV.. Can anyone help please?Present output settings on SkyQ are:Digital audio output optical - Dolby Digital 

Dear, Could you be so kind and help me with this issue? Old SONOS ZP90 act as bridge was died and I search replacement device. Someplace on this forum I was read that new SONOS Connect (2019) can cooperate with old one, but only with firmware S1.I connect new device to new network and step by step connect another older and resets devices type of ZP90. On application Sonos S1 I may manage new Connect, search old one (mac adress show) but I can add to system by timeout. Can you any advice to help me connect one working togeter? 

Hello, I have a problem from few day (I have my Sonos system since 8 years … My configuration didn’t change since 3 years ...) Some Sonos are not recognized on my Sonos AppFor information AxL speaker is in ethernet and central in my home :)(Mac OS, iOs ...) but I can find it in my network Application (Sonos have IP adress ...) They are not connected on my Wifi Network because I need different SSID (for external for example ..)Strange thing, in the night My system is fully operationnal and in the morning … The problem come back, Only One, 2 or 3 Speaker are recognize by Sonos App.If I restart my box, Speaker come back for few minutes or hours … But, problem come back …. Have you an idea ? I tried to restart my box (French Livebox), OK for few minutesI tried to restart my Wifi box (Unifi), not OKI tried to restart my speakers, not OK Diag : 83559098. *Moderator Note: Please censor personal information when posting pictures.*

The App forgets one of my speakers all the time no reset it and get it working but after a while when I reopen the app the speaker is missing. However it is still an option for the Spotify app and works perfectly through that. I’ve tried everything except a full system reset. Any ideas?

Have a wired S1 Sonos system running Sonosnet.When playing something on my system and then relaunching the iOS app after a little while to change the track, the app freezes straight away when trying to reconnect and then crashes to the homescreen. Relaunching the app after crashing works.I am still able to control the S1 volume from the iOS homescreen in between these episodes and my CR200 functions perfectly.I have run the Network matrix to have a look at the units and everything seems ok.Changing Sonosnet channel does not help. Grateful for any advice.

I see Sonos community keep closing this topic and brushing it off like it’s normal.Sonos idle without streaming any content is using between 89kbs and 500kbs throughout the day and night.Why is it using this constant data. Add this up and at average usage and that’s 1GB per hour 24GB every 24 hours 720GB a month… Idel!There’s either some redundant bandwidth stealing, CPU usage or bitcoin mining going on with these devices we should be aware of.Thankfully I’ve got a network I can track and set usage routines with, so I’ve cut off this massive data drain from my network when not it use.The more I learn about Sonos and the more I get to use their controlling, overbearing software, the less I like them. With smarter phones, networks and speakers which just do great music, without controlling networks and forcing you to use buggy apps and hardware, hopefully Sonos will be the “midi disc” of their time with a cult following of nerds who’ll always love them, but not because they made music an

Hello i have a sonos play:1 and i think a sonos bridge and have just moved. Nothings working and nothings finding anything? Anyone know what to do? -thanks 

My Sonos goes on by itself randomly. I would love to know why.?

So I got a sonus 1 as a gift. Set it up about a year ago and it worked great. Then recently it stopped playing from my iphone app. So I updated the app and still it would not connect. Okay, lets check the set up. So I go through all of the steps to reconnect without success. So I think okay lets go back and reset it. Surely this will work. I go through the process and as I go through the steps it has a problem finding my network. Now I just don’t understand this. I have had no problems with any other technology in my house. My sonus was working a month ago. Nothing has changed. Why all of a sudden is my network not found? To me this is really frustrating. No I did not reboot my router. I did reset the unit and  it did find my network. It did attempt to connect but ended up with some problem. What could be the problem? So now I can use it as a wired speaker? That sort of defeats the purpose. Do I give it away? Why will it work any differently elsewhere? Not sure where I go from here but

My problem is sound is cutting in and out from my Line-in to Sonos Port setup. The sound cuts in and out, from left and right stereo and also sounds like a tearing noise or pops. Any ideas on a fix?  Here is what I have already tried: changing out cables, changing out preamps, changing compression setting in app, and changing audio delayed settings. I ran a diagnostic and sent it in to Sonos my number is 1024742482. Thanks for the help, hope we can figure this out!

I unplugged and plugged back in my ZonePlayer 90 and now it is offline and has a rapidly blinking white light that blinks as soon as I power it on. The blinking is not steady and rhythmic but varies in speed slightly. I have held down the mute button while plugging in and it does nothing- still rapidly blinking white light only. Tried connecting to Ethernet while doing all of that with no impact.  The zone doesn’t show up in my system anymore. Help!  I even submitted diagnostics - 957504185.

Hi everyone,First post here.I’m having AirPlay issues: out of the blue (I don’t recall doing anything specific) some of my speakers started asking for AirPlay passwords when I try sending sound to them.I have the problem when sending from all devices (iPad, iPhones, Apple TV) and various versions of iOS 14.Any idea on how to remove this prompt? Thanks!

Hi, My Sonos five gets disconnected from my app and system after the power is unplugged or the router goes out (recently shut the power off for renovations a few times).  I have to put the speaker to factory reset, sync it, then return and update my settings.  Anyone have an idea? Thanks

Hi, I’ve just moved my music library onto an SD card and it’s working perfectly for my Music app on the MacBook. However, Sonos will not recognise it as a music folder so now I can’t see my music library on Sonos. SD card is all formatted correctly and working fine otherwise. Please does anyone have any ideas / fixes I could try? Thank you.

 Hi     My Sonos ARC has recently started losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again.Is there an update or fix I can use to correct this problem   I have run a diagnostic which is 1971928014.Thanks Peter 

I was so excited to upgrade to an WiFi 6 System with Tri Band.  I had a dual band AIMesh from Asus had no issues at all everything worked out of the box.  Especially after spending the money for a 5.1 Sonos System.  That was a hard one to justify spending that much money but after listening to the system I was good and have been for several years.  Now it is time to upgrade the Home WiF to AX ok going with the Asus XT8 2 pack more money.  Got them out of the box and setup and now the work started.  Sonos doesn’t connect!!  I try a couple times to connect and run the setup.  All the way to the end and it is not added.  Well the app tells you the hardware is added but you may have to unplug/plug the power for it to appear in system.  WRONG ANSWER!! Looking and I see there are a few people in the same situation.  Who would have thought that a piece of network equipment will turn you system into a brick, in my case a $1500 Brick.  Hmmmm, kinda feel like a Fool and his money have parted now

Receieving the error message unable to play pandora - access is denied. It works separately from Sonos through the Pandora app on my phone. Other streaming worls through the Sonos app.  

En Airplay, la barre de son a du retard sur le player VLC ou QT et impossible dans ce sens de jouer sur la synchronisation. Or, il n’y a qu’une prise HDMI ARC qui semble dédier aux téléviseurs. Existe t il un moyen de rendre compatible cette prise avec un DAC notamment ?merci

Hi!As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?I unplugged the speaker to make sure it didn’t happen again.My diagnostic number: 2094442993 

Only affects the kitchen zone, sometimes the speakers are in sync, sometimes they will play with a half second or so delay between L&R. What is happening??

HeyI have trouble with my Playbar and sub when I listen to music from the radio station, the Playbar when out for some second and get back again.I have 5 play 1 and one Playbar + sub the play 1 are in each rum and there are no problems and the Playbar + sub is in my living rum and the Playbar+ sub is connected to my TV via fiberoptics cable and it’s worksAll my Sonos are connected to WIFI via TP-Link deco M5 and in the living rum the Playbar + sub is connected with cable from deco M5 unit.