Components and Architectural

I set up new S1 system with a ZP90 that I had at my lake cabin. The controller gives the message “Bridge needs an update”. When I attempt to update, it fails immediately. I will add that the controller says (unused) next to it on the app. However, my system is basically functioning from the mobile apps. It will not function from the PC app. I cannot use the bridge to add a product. I have to connect another component to the router to add to the system. I also am unable to register any products as long as the bridge requires an update. How can I get the bridge to update so I can get full system functionality?Bridge     ZP90   Sonos One (Gen2)

How far apart should the ceiling speakers be installed?

Hi there,I’ve got 9 speakers around the house. A paired set of Play Ones in the kitchen are consistently AWOL when I want to start playing something. I’m looking for suggestions on the next changes I should try.Maybe it’s the speakers, maybe it’s my network config, maybe it’s wifi interference.I’ve had problems in the past with keeping any speakers connected and have tried several configs with varying success. Only having two speakers that disconnect/disappear regularly is the best it’s been, but still pretty annoying.Setup:1x Playbar & 2x Play:1 in front room HT setup on main floor2x Play:1 stereo pair in middle of main floor in dining room1x Play:1 in middle of main floor in office2x Sonos One stereo pair in kitchen at back of house on main floor1x Play:5 1st gen in basement at back of houseMy home network is a Unifi system with 4 access points so lots of options for configuration and lots of rope to hang myself with.One AP in mid main floor, one at front of house on top floor, o

I’ve had my Sonos for years. In the last 6-12 months it seems like all of my devices disconnect for no reason and I need to reset everything to get them connected again. I have a sonos 1 and 5 running 14.19. Currently using an Eero mesh router. Driving me crazy and making me consider getting rid of all of my speakers….

 I have purchased 2 Sonos One SL speakers, My questions are as follows.1:If I purchase a Sonos Port will I have the ability to connect it to my current sound system amp (connected to CD/DVD and television) and be able to “run” the sound from the old amp thru my new Sonos speakers in addition to “old” speakers currently wired to old amp? Question 2: Will I de able to send streamed music through the “old wired “speakers as well as the new Sonos pair?Thanks for your helpA Sonos Newbie😉 

Hi have brought a new to me ZP100 I had trouble connecting to my S1 system to start, but I could play a record player through it via speakers attached to it, good start, then I managed to connect it to my existing system, great but now I can play my record player through it ??? Help

Watching Chicago PD and Sonos Amp has restarted twice. As restarted before during show playbacks as well. diagnostic code: 1314829805

Hi everyone,I have sonos amp and LG UM7100PLB. I wish to make lighting of my livingroom by Philips hue HDMI sync box. But I read it need Dolby Vision or atmos. Does sonos amp support it or TV? Thank you for answare 

I have a Sonos connect wired to my purely analog amplifier (connected to 2 floorstanding speakers through cable).I’m trying to stream Spotify music to the amplifier from my iPhone XS (so that I use the Sonos DAC) but the sound is chopping up (1-2 sec drops every minute or 2). So, no wireless speakers or anything,Sonos connect is on channel 6, router is on 11. I can stream perfectly from the iPhone to wireless homepod speakers so the wifi is not the problem probably. Not sure what is.

Hello I have in my kitchen 2 sonos one paired as stereo. In my living room i  recently got a port. All 3 devices are wired and deactivated wireless. When grouping kitchen and living room i get a delay and it creates an ecco. Sounds terrible. Is there anything to do?

We have a system with a Play:1, Play:3 and Connect. All are in a single group.Until recently everything worked fine but in the last few weeks the Connect has started playing up. Even though the app is showing that music is still playing on the Connect and there is sound coming from the other two, the music stops on the system connected to the Connect.Removing the Connect from the group and adding it back in resolves the problem temporarily. I don't know how long the fix lasts, we normally find the problem has returned the following day but today it actually happened while in use.Has anybody else had this and found a solution?Thanks    

Audio coming out of the Connect has half a second time lag vis a vis the other Sonos devices (Move, Beam and Playbar). Any comments or suggestions on what could be the problem or a way to deal with it are welcome. Cheers

Despite having had a Boost installed for quite some time now, I noticed earlier today that my Sonos subwoofer is connected to my wireless network.  I first noticed it in my Unifi network dashboard as ‘Sonos Connect Hero’ and then cross-referenced that to ‘About my system’ using IP address.I had noticed before that despite the Boost, my 5ghz network seems to randomly re-appear in the Sonos network settings.  Each time, I remove it, then some time later it reappears.How do I permanently ensure that the sub is connecting only via the Boost and NONE of the Sonos speakers are connecting to my wifi?

My workplace has been using Sonos S1 and Connect:Amps with Spotify for years, but suddenly Spotify has dropped off Sonos.  Attempting to add it results in an error when trying to authorize.  Link code is incorrect. The steps on Windows 10: In Sonos S1, Manage menu -> Service Settings...Services option window - Click AddAvailable services - Select SpotifyAdd Spotify - click Connect to SpotifyAdd Spotify account - Please authorize Sonos to use your Spotify account - Click Authorize After the Authorize button is clicked I’m taken to the following page:https://spotify-v5.ws.sonos.com/deviceLink/home?linkCode=XXXXXX   (hidden for privacy) This is where I get stuck.  The Link Code is incorrect, and I cannot authorize Spotify. Music Service SetupThe link code you entered is not valid. Please check the link code and re-enter it below.Please enter the link code here to set up Spotify on your Sonos SystemThe link code you entered is not valid. Please check the link code and re-enter it below.

Hi,I have an AMP in an AV rack a long distance from the room with ceiling speakers that the AMP serves.I’ve placed a Sonos SUB in the room itself and it’s connected to Wifi, and there are other Sonos units in nearby rooms (so the SonosNet signal strength in the room should be good), the room has good Wifi signal also).The audio to the sub cuts in and out and sometimes there’s no audio from the SUB at all.The AMP is wired to the network, so the system is in SonosNet mode.My assumption was that the SUB would connect via SonosNet, or via Wifi, to the AMP. but it seems that the AMP is attempting to directly connect (i.e. not over Wifi, and not over SonosNet) to the SUB, and being some physical distance in the AV Cupboard, it’s intermittently failing to maintain it’s own direct wireless connection to the SUB - is that how it works?I.e. you need to have the AMP and SUB physically near each other so they can connect via a direct non-Wifi, non-SonosNet wireless link? As an aside, when I connec

I have a Sonos bridge that of course cannot be updated. I have a playbar and a Sonos 1. mad I cannot update the bridge, I cannot link my Alexa. my question is, can I just remove the bridge and reconnect the playbar and play 1 directly to the internet? Apologies, I’m not that tech savvy so I need simple. L

Hopefully the hive mind can help. My wife was struggling accessing one room on Sonos. It turned out to be a WiFi error subsequently.I’m not sure how she did it but she established another Kitchen group ( called Kitchen 2) which includes components which weren’t in there. ( a Sonos Connect) i seem stuck with it. Even though the group and items aren’t there. The connect is in another room performing fine. Try as I might im unable to delete the room or the connect from it.Do I have to delete the whole system and start again ? It’s just an increasing annoyance. Thanks

Hi, I heard some little noises like little snappings Thank for tour help 

Over the last couple of months I’ve noticed when trying to adjust a rooms volume in the sonos app, it will jump ± several points. For example if I move the slider to 13, it will jump up to 15 after I remove my finger from the slider. Sometimes it will jump down, to say, 11.  App is up to date and so is the system. It’s been really annoying. Anyone else? 

Mon sub à cesser de fonctionner, je le vois dans mon SYSTEM mes aucun son , j’ai toute esseiller , redémarrage, reset, suppression etc…

Hello! I tried to fit the whole question into the title, but will clarify abit.I have a Sonos AMP Gen 2, which I have connected a 3rd party subwoofer to using the RCA LFE out on the amp. This works perfectly, but it also activates an adjustable high-pass filter for the main speakers. I wish to turn this filter off completely and have the full range signal go to my main speakers, even though I still use the sub. I cannot find this setting anywhere. Thankful for assistance!

We have multiple Sonos amps that play different zones all over the house. I have no issue using the iPad. When I pull it up on my iPhone 2 zones are not in the list. On the IPad they are visible, on my iPhone they aren't there. All on the same network and wireless. It's as if they are hiding from my iPhone.They work fine from the iPad but from the iPhone they just don't show up as a zone to pick but all the other zones are there and work fine from the iPhone.All Sonos uses a wired connection to the network.  Anyone else have this issue? Anyone figure out why? Thank you 

 I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." It starts then stops after 20 seconds. I understand this is a widespread problem with no definitive solution. I so close to switching to another system  so I am begging 4 help!! • Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a 5+ years ago, and everything was working fine until last month  • Spotify app works fine by itself, and I can not play Sonos Radio through the speakers. The same issue when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.

I've recently noticed a significant signal delay between speakers connected to my Sonos Connect and other Sonos speakers

Since upgrading to the S2 app, my Gen 2 Connect Amp is not working properly.  I have it connected to a Yamaha Receiver via an RCA plug.  There is a signal going to the receiver as I can hear music playing softy on the receiver but only when the receiver is dialed to extreme volumes (near max).  I have tried different RCA plugs and different receiver inputs (Audio 4, 5, and Phono) all with the same result.  Customer service says everything looks to be working from the trouble shooting codes.  Any ideas? BTW, when I reset the connect to see if it would work on the S1 app, the S1 app keeps directing me to use the S2 app and doesnt give me an option to use it.  Not sure if there is a work around for that...