Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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Hi. My sonos connect disappeared from my system according to my phone app. Multiple attempts to find it/reconnect were unsuccessful. I tried turning it off and on again. That didn’t solve anything. I tried resetting it. That was a mistake! Now, I just have a flashing red light. I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.” That seems unlikely considering the connect is so old (how long has this been a known issue)? Any ideas on how I can get my connect working again?
Hi,I have BenQ 2150HT. I have ArcanaFury.I would like to connect that to Arc Ultra. I have tried all the advice on the Internet I could find. Am I doing something wrong or is this projector not compatible?ThanksK
Hi,I’m planning on a ceiling mount for the amp, where the amp would be upside down and there is nothing in amp manual that specifically either allows or prohibits that orientation. The amp would be screwed onto a metal plate about 50mm wide and 250mm long which in turn would be screwed to joists in the ceiling. Would that create a problem with ventilation, if so would it need to be spaced off the ceiling to allow airflow, or would I have to construct a U shaped bracket to mount the right way up and how much gap between the top of the amp and the ceiling - looking at pictures of the rack mount I would imagine ½ inch would be more than adequate
Since Sonos update in February 4 out of my 6 x Sonos Connects now only play on very low (almost inaudible) volume.Anybody else with this issue or any solution found for the problem?
For years, Apple and Sonos have unsuccessfully tried to resolve my WiFi dropping issues. I’m still using my antiquated Apple Express as WiFi extender in Bridge Mode for my yard. Ai finally resolved years long issue. My Apple AirPort Express is connected to AirPort Extreme via Ethernet cable through a standard unmanaged switch. My Sonos Connect is also connected to the same switch which caused Spanning Tree Protocol (STP) causing Extreme to repeatedly drop and reconnect. Sonos Connect was still trying to broadcast its own wireless mesh network (SonosNet) creating a wireless-to-wired loop in the switch. Resolved: In Sonos Connect Settings, the WiFi has to be switched to Disabled. Hope this helps others those who still have wired phones. 🤣
I’m well aware the issues of the floating ground in the ZP80 and my setup has been a little fragile but good enough in that regard. However, For my ZP80 zones I had to get new power amps (long story) and they are unusable. Cyrus Stereo 200s so very decent kit, replacing a variety of Tag, XTZ & audiolab.Using ZP100 as a pre-amp only they work fine. I know it’s ground loops. I’ve tried connecting mains ground to RCA outer on the ZP80, no effect. I tried same to chassis plate under the ZP80, no effect. I tried ZP80 RCA outer to Cyrus chassis, no effect.I’m reluctant to try RCA ground loop isolators - cheap, yes, but theory says they will degrade the sound making a monkey of my expensive amps! However, has anyone any experience can feedback?Aside from that my solutions seem to be to use an external DAC with optical input or buy a couple of used ZP100s in pre-amp mode that I know will work. No point switching to WiiM because they will have similar issues.Any thoughts?
I have the following set up LG OLED55C8PLASonos Beam (Gen 1)Google TV Streamer 4kHDMI audio extractor connect to sonos optical and Newcare HDMI extractor 4k 60HZ to optical toslink spdifI am using TiviMate pro but am getting lip sync issues, when I use Netflix I have to adjust the lip sync but when I switch back to TV watching live programs the lip sync is out again, correcting that then the netflix is outIs there anything I can do or purchase to correct this issue or is the Google streamer not compatible with the Sonos?
BonjourJ’ai cru comprendre en achetant un Sonos Port qu’on pouvait écouter la musique d’une chaîne Hi fi analogique sur l’enceinte Move2 en wifi mais je n’arrive pas à les connecter. Merci pour l’aide Moderator edit:Google translate -Hello, When I bought a Sonos Port, I was under the impression that I could play music from an analog Hi-Fi system on the Move 2 speaker via Wi-Fi, but I can't seem to connect them. Thanks for the help.
BLUF: Upgrade your HD HomeRun to the latest firmware.Just putting this out there after spending the better part of two days troubleshooting sync/garbled audio issues on my 8-zone S1 setup. System has worked great for over 10 years on the current network, then one day this week started having crazy network problems when playing out from a zoneplayer, especially if I grouped zoneplayers.Wireshark showed massive amounts of IPV4 and IPV6 Multicast DNS (MDNS) frames sourced from my HD Homerun, which didn’t make any sense since HD HomeRun has nothing to do with my music setup. Anyway, after thoroughly investigating switch configs, I had a look at the HD Homerun FW release notes. My FW was from 2024, and as it turns out sometime in 2025 they released an update that fixed “compliance issues for MDNS”. I upgraded the HD Homerun to the latest 2026 FW and problem solved. I would not’ve known to susspect the HD HomeRun without the packet capture.
SONOS STEREO SYSTEM SET UP: Sonos System is only currently displaying correctly in brown app on Computer…correctly in black app on phone...THIS IS AN ALALOG SET UP...NO OPTICAL OUT ON SOURCE_LENOVOLiving Room System 1:Lenovo ThinkPad 21JTS0BY00 -> fii0 K11R2R USB DAC -> Fulode EQ315 graphic EQ -> Sonos Amp -> Mythos 5 Definitive technologies passive speakers + definitive technologies powered subwooferBedroom System 2:Sonos Port -> Fulode EQ315 graphic EQ -> smsl AO300 pro dac power amp -> Chartwell PM 110 passive speakers + Velodyne vrp-10 powered subwooferSpectrum Internet services….Lenovo, sonos amp, sonos port all ethernet hardwiredISSUE: no matter set to living room…or bedroom…starts in living room…when set to bedroom…always drifts back to living room….sometimes choices appear in brown app…sometimes not…always has to be manually set and reset in brown app when system drifts back to living room system….also EQ is always showing activity in both systems simultan
This morning my book of experiences with Sonos opened a new chapter. After I had to learn painfully that Sonos does not offer any repairservice centrally, I visited a licensed Sonos Dealer in the City of Braunschweig Germany. Even there, in a dealership with top noche service for repairs, the skilled dealers technicians refused to even accept to try to repair the Sonos speaker. I am just wondering how Sonos managed to maintain their reputation with such a customer orientation. My question is if anyone has an idea if the is some place where a only 4 year old speaker could tbe a least inspected for a possible repair solution.Thanks
I just got a Sonos and have it hooked up to a port which plays through my tower speakers and then also one other speaker in the house. When I went to go turn it off, I turned off my Morantz system Which the port runs to, but the speaker itself just kept playing music. How do you turn it off for good versus just pausing it I also couldn’t close out of the app
I bought a couple of Sonos bundles a long time ago. I had a Sonos Connect Gen 1 in storage that had never been setup, which I am now wanting to use.I added it to my Sonos network, but the S1 app is now informing me that if needs a firmware update (of course). When I tell it to do the update it fails with a 'Error Code 803: Connect'.It is definitely very out of date showing a version 3.8 compared to my other S1 device ls showing version 11.16.1.From reading other posts, I believe I need Sonos Support to force/push a software/firmware update to it.I have generated and submitted diagnostic report. Moderator Edit - Recorded and removed the diagnostics number.
I have been troubleshooting some issues with a location that has 5 Amp units. We have moved all of them to WiFi to try to fix dropouts…During the troubleshooting, I started looking at network stats for the 5 Amps in the UniFi controller. Specifically, traffic/activity to the devices. I noticed that 2 of the 5 Amps are showing traffic to/from: Instagram, Snapchat, Uber, Google Play and Google (in addition to Pandora, Spotify and HTTP/S).These devices are controlled from an iPad that is locked down and does not have any of these above apps installed on it. The other 3 Amps show Pandora, Spotify, HTTP and HTTPS as the traffic. These I would expect.Should this concern me at all?
I have a Arc Ultra and Sub 4 arriving this week. what are my best option for adding surround speakers in this room. the house came with 5.1 ‘pre-wired’ but i don’t think the ceiling locations are optimal.. Would you pick #1 (ceiling rough-in), #2 (end tables era 100) or #3 (era 100 on wall). or suggest other options? thanks
Both systems ethernet from spectrum to sonos amp and connect gen 1System 1: laptop via 3.5 mm headphone out to rca in on EQ into sonos amp into Mythos 5 passive speakers also definitive tech powered subwoofer controlled seperately by EQSystem 2 connect gen 1 to EQ to chartwell passive speakers...velodyne powered sub controlled seperately by EQProblem:...when I attempt to switch from Sys 1 to Sys 2….EQ on system 1 stays on and sys 1 subwoofer stays on...can not control through app or laptop...what am I doing wrong...thanks..!!!
Hi everyone,I’m running into a recurring issue with my Sonos Amp in a UniFi network and wanted to check if anyone has seen something similar or has a working setup with current UniFi firmware.Setup: Sonos Amp Ubiquiti UniFi network system (UDM Pro + switches) Amp connected via Ethernet (also tested via WiFi) Flat network during testing (no VLAN separation) Problem:After a reboot, the Amp works fine. But after some time (hours to days, even when idle), it becomes completely unreachable: disappears from the Sonos app cannot be pinged does not respond to ARP requests In UniFi, the behavior varies slightly: sometimes the device is still shown as connected but greyed out other times it disappears entirely as a client however, the physical link LED on the switch port remains on Only a full power cycle brings it back. Replugging Ethernet alone does not help.What I already tried: Ethernet and WiFi (same behavior on both) Disabled WiFi when wired IGMP Snooping + Querier enable
Sonos amp in system and works great...can’t Sonos Connect amp Gen 1 for 2nd system...trying to install on sonos app (phone)...says not compatible refers me to Sonos S1 controller…..App on computer is system management only (brown icon)….how do I add the Connect amp 1 to my system?...Thanks.!!!
I have an AMP that died in a suspected power surge. I have it halfway disassembled and have good pictures. I have access to multimeter and soldering gun, but have little electronics experience. is anyone here willing to run me through the at I should be testing or hoping to replace? I’d like to give this a shot before I drop the cash to replace this unit or find a different solution.
We have 8 Sonos amps setup behind TVs throughout a house. 4 of these are connected to TVs VIA hdmi arc. All the tv locations work fine as tv locations however group play is broken. We cannot add the TV zones to music playing on the other zones or vice versa. Is this a known issue? We have followed white papers on setup for UniFi WiFi, all Sonos are on WiFi. TV auto sync is on and music grouping is on. When you play music you cannot just add other zones zones to playback. It adds then removes itself so group play is basically broken.
Hi All. I have used Sonos forever and have about 15 speakers. Mostly Play1s and 5s and surround sound etc.I’m building a new house and wondered what the reviews are like re the ceiling speakers.I like the music pretty loud and clear with bass but am hesitant to move from my usual mobile plug in speakers which I am used to a fixed option.Are they worth it? Does the sound compare to the Play 1s and 5s?My ceilings are 9 ft tall. I’m assuming they are decent sounding but how decent? Trying to get my head around the ideaThanks in advanceAndrew
community. i see a dead 4 years ago entry regarding the PIN sonos assigns to each Sonos amp to be use in setup-what a ridiculous step!! larger installations make this sooopainful.i have customers with 10-16 audio zone amps in a rack.transferring ownership- having to factory defaultresetting 16 of these in a rack is a time consuming task.getting access to these PINs is such a headache.u have to disconnect everyone of these ampsin order to read those pins to reset them up under thenew owner. i cannot believe sonos has not found another simplersolution to getting to those PINscompletely criminal that you force this onto yourcustomer’s and installers..
ı have connect this connect runs over samsung old verstaerker zu den eigenen lautschpreceher anstat dieseb veraerker will ıch bose benützen
Sonos has started sputtering during songs and finally halting that song at a standstill, then a message: “Network connection speed insufficient to maintain playback buffer.” Then it goes to next song in the queue and again sputters to a standstill. Doesn’t always happen, sometimes goes along fine for a song or two before it happens again. Ookla speed test states 447.0 download, 19,9 upload. Driving me crazy and any help much appreciated. Only started happening 4 days or so ago.My only Sonos-manufactured equipment is a single ZP80 and using Iphone (sometimes my Imac) S1 controller. Everything worked beautifully before this problem started. No other known problems with other various functions operating on my network.
I've disassembled my Sonos ZP90 ZonePlayer to replace some capacitors on the power board that I believe are preventing it from powering on. However, when I got inside and inspected the board more closely, I spotted a couple of things I'd like to get some advice on. The red circles show where some solder has bridged between some components. Is this intentional? Would this be enough to stop it working? Can anyone check their power board to see if they have the same? On the left, the three pins are for a TLV43 transistor.Thanks
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