I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
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Sonos won't play when i ask alexa to play?
Best answer by Jeff S
michael319 wrote:
I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
Hi michael319,
Thanks for sending in the diagnostic report. I think it would be best to have our phone team take a look at this issue live. Please give us a call and we'll hep get things working. You can find our phone number here.
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Done 🙂
Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
UKMedia wrote:
Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
I had this same thing happen a couple weeks ago. Mine was resolved through the Sonos app my app and speakers needed to update.
mprice06 wrote:
I had this same thing happen a couple weeks ago. Mine was resolved through the Sonos app my app and speakers needed to update.
UKMedia wrote:
Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
The speakers are already listed in the sonos app and they are already online. when i clicked set up it said to wait for a green light on the speaker which i never got.
I don't get it. It keeps saying enable sonos skill. The skill is enabled and linked to the same email i am using on my sonos app. so strange.
+20michael319 wrote:
I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
Hi michael319,
Thanks for sending in the diagnostic report. I think it would be best to have our phone team take a look at this issue live. Please give us a call and we'll hep get things working. You can find our phone number here.
UKMedia wrote:
Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
so i actually had 2 sonos accounts. idk how that happened. the one i post on here is different than the one i use on my sonos app, but i made sure the sonos skill logged into the same sonos account that is used on my app.
michael319 wrote:
so i actually had 2 sonos accounts. idk how that happened. the one i post on here is different than the one i use on my sonos app, but i made sure the sonos skill logged into the same sonos account that is used on my app.
Are you all sorted now?
UKMedia wrote:
michael319 wrote:
so i actually had 2 sonos accounts. idk how that happened. the one i post on here is different than the one i use on my sonos app, but i made sure the sonos skill logged into the same sonos account that is used on my app.
Are you all sorted now?
All my accounts are same. Same Sonos account is the one the skill is enabled too. Plus it works if I ask Alexa to turn on lights. Must be something with inactivity. IDK.
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