why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
Best answer by Jeff S
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Sonos won't play when i ask alexa to play?
I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
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Are you all sorted now?
All my accounts are same. Same Sonos account is the one the skill is enabled too. Plus it works if I ask Alexa to turn on lights. Must be something with inactivity. IDK.
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Are you all sorted now?
so i actually had 2 sonos accounts. idk how that happened. the one i post on here is different than the one i use on my sonos app, but i made sure the sonos skill logged into the same sonos account that is used on my app.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?
Hi michael319,
Thanks for sending in the diagnostic report. I think it would be best to have our phone team take a look at this issue live. Please give us a call and we'll hep get things working. You can find our phone number here.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
The speakers are already listed in the sonos app and they are already online. when i clicked set up it said to wait for a green light on the speaker which i never got.
I don't get it. It keeps saying enable sonos skill. The skill is enabled and linked to the same email i am using on my sonos app. so strange.
I had this same thing happen a couple weeks ago. Mine was resolved through the Sonos app my app and speakers needed to update.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
would deleting the actual device from the smart home tab in amazon alexa and adding it back help?
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Done 🙂
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Only Sonos staff can investigate.
I think it has to do with music being inactive.
Anything show on diagnostics
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That's strange, this does happen sometimes when initiated via an Echo device but not normally on a Sonos One.
should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.
Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.
Never had to mention specifics before. Hmm
Was this command on an Echo device or a Sonos One?
I only have Sonos. No echo devices since Alexa was built into these speakers. I didn't buy a separate echo.
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should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.
Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.
Never had to mention specifics before. Hmm
Was this command on an Echo device or a Sonos One?
should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.
Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.
Never had to mention specifics before. Hmm
Userlevel 7
+20
should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.
Edit:
Can you just check in the Alexa App>Smart Home>Devices and confirm that no two devices have the same name? (I use the naming convention of Room Name + Device Type. e.g. Kitchen Sonos, Kitchen Echo Dot, etc)
one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.
should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..
edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.
There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.
Okay i am going to make sure my geographical location is in both the alexa app and my sonos account and amazon.
What i am noticing though is that it only happens when the music is paused for a period of time. so silly.
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This is due to the fact that your location has to be set as appropriate for Alexa to function correctly. You can check your specified location by logging into your account at Sonos.com.
Userlevel 7
+20
There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.
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