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Resolving (the majority) of Issues with Alexa on Sonos


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UKMedia wrote:

mendy45 wrote:

Yes...

Strangely, when I click on Voice Services in the Sonos App it tells me voice services are not currently available in my country. I’m in the UK.



Can you check your addess in your profile in www.sonos.com and also the device location in the Alexa app>settings>{your beam}



Sonos looks like it is set to UK, but I can’t check the device location on Alexa as the app isn’t picking it up. Tells me discovery has failed every time I try to search for it...
Just to update, I have managed to locate my Beam in the Alexa app by configuring the voice function on my iPhone and then asking Alexa to find me devices. So that worked, but I still don’t seem to be able to talk directly to the Beam...
mendy45

You should see two devices for your Beam in the Alexa App smart-home device list ... see my screenshot. My Beam is located in the 'Dining Room' in my case. Make sure those entries aren’t duplicated in the device list and if so, remove them all and ask Alexa to rescan for devices.
Mendy45,

In the Alexa App Main Settings you will also see the Beam is listed twice, one will be the room name, like ‘Dining Room' for example, that’s the speaker side of the hardware ...and the other will be called something like 'mendy's Sonos Beam' or something similar to that, this is the Alexa device part of the hardware.

You will find the Alexa App will only allow you to set your location in the settings of the Alexa part of the hardware, it won’t let you set it in the speaker part.

However please note this is NOT your Amazon Alexa Account Country Settings, you need to do those somewhere online at Amazon. If necessary I would speak to Amazon Support and get them to check your account country settings for Alexa and explain the error messages you have been seeing. They maybe able to resolve the matter for you.
My problem is (like many) the Echo dot says 'playing on Kitchen' (Sonos:1) and no sound comes from there. The Play5 in another room always works when told to do so. Have tried *everything * suggested, and I'm tired of two 'proper' companies (this isn't a cheap gizmo from China with some half baked App to control it) saying this works when clearly there's a serious issue with compatability. I may just by an Echo with a speaker and ditch my Sonos Play:1 I'm so p**sed by this :-(
I would not be able to recommend Sonos in future. Very sad customer.
I did all the steps above. Still does not work. I have Spotify enabled as my Default Music Service. Like everybody else: I say, "Play Legs by ZZ Top". Alexa replies, "OK, playing Legs by ZZ Top on Spotify". Then it doesn't play anything. I submitted Diagnostic Code: 644701571
Crayzyart1 wrote:

I did all the steps above. Still does not work. I have Spotify enabled as my Default Music Service. Like everybody else: I say, "Play Legs by ZZ Top". Alexa replies, "OK, playing Legs by ZZ Top on Spotify". Then it doesn't play anything. I submitted Diagnostic Code: 644701571


What device are you asking Alexa to Play your music to here? Is it a 'Sonos One' you are using? or are you using an Amazon Echo device?
pjb904 wrote:

My problem is (like many) the Echo dot says 'playing on Kitchen' (Sonos:1) and no sound comes from there. The Play5 in another room always works when told to do so. Have tried *everything * suggested, and I'm tired of two 'proper' companies (this isn't a cheap gizmo from China with some half baked App to control it) saying this works when clearly there's a serious issue with compatability. I may just by an Echo with a speaker and ditch my Sonos Play:1 I'm so p**sed by this :-(
I would not be able to recommend Sonos in future. Very sad customer.


Are you using a 'Sonos One', or a Play:1 Speaker here ? ...and is the speaker uniquely named for Alexa purposes or does it have the same name as your echo dot device?
Hi. It's a Play:1
The speaker is named by the Sonos App (as a location) 'Kitchen' . I asked the Echo Dot to discover devices via the Sonos Skill in the Alexa App, and it's discovered as 'Kitchen'. The Sonos Play:5 I have in another room always works - but I don't want to listen on that!
Any help???
pjb904 wrote:

Hi. It's a Play:1
The speaker is named by the Sonos App (as a location) 'Kitchen' . I asked the Echo Dot to discover devices via the Sonos Skill in the Alexa App, and it's discovered as 'Kitchen'. The Sonos Play:5 I have in another room always works - but I don't want to listen on that!
Any help???

Just for clarification do you have any other devices named kitchen? Like an echo dot for example? If not try this ... “Alexa, play some music in the Kitchen” ... make sure your speaker isn’t muted (with 'x' showing on volume slider) and the volume is turned up enough for you to hear it.
Hi, nothing else called kitchen. The Echo Dot is called 'Echo Dot'. The volume isn't muted.......
pjb904,

Go to your Alexa App ... remove the sonos devices in the smart-home section (Devices Tab) .. then goto skills and remove the Sonos Skill. Give it a minute or so. Now restart your Router and the two Sonos devices. Wait till they are booted and both speakers are back online and appearing in your Sonos App.

Now reinstall the sonos Skill in the Alexa App, logging into both your Sonos Account and your Amazon Account and accepting the sharing agreement.

As the Sonos Skill install finishes, it will prompt you to scan for devices .. during the scan it should find both your Play: 1, called Kitchen and your Play 5 Room too.

When the Alexa scan has finished try the voice command again “Alexa play music in the kitchen”.
Weeelll, it worked, but only once. 'Alex stop kitchen' silenced it. 'Alexa play (anything) in kitchen' = Silence. But the Play:5 in the dining room responds and works as one might expect.
The Play:1 does emit music from the Sonos app. I just noticed after saying 'Alexa play radio 4 in Kitchen' (Dot then says playing on Kitchen) but silence happens - if I go to the Sonos App, the Kitchen Sonos says 'started from Alexa' and I need to press ▶️ to make the sound emit, and then ⏹️ stops it. It's like the Sonos App has retained the control over that.
Soooo.....?
pjb904 wrote:

Weeelll, it worked, but only once. 'Alex stop kitchen' silenced it. 'Alexa play (anything) in kitchen' = Silence. But the Play:5 in the dining room responds and works as one might expect.
The Play:1 does emit music from the Sonos app. I just noticed after saying 'Alexa play radio 4 in Kitchen' (Dot then says playing on Kitchen) but silence happens - if I go to the Sonos App, the Kitchen Sonos says 'started from Alexa' and I need to press ▶️ to make the sound emit, and then ⏹️ stops it. It's like the Sonos App has retained the control over that.
Soooo.....?


Strange it worked the one time, did you restart the router and speakers? I’m just wondering if it’s a network issue? What happens if you plug the Sonos One onto your router, does it work then every single time or not ?
Now....I looked at the Sonos App/settings/advanced/control from other devices. It was ticked...but I toggled it off, then back on. Then things worked consistently! If it still works tomorrow, a virtual beer for you 😎. Thanks for your assistance so far...... I'll tell you tomorrow. Have a nice evening Ken, wherever you are !
Exactly the same for me....if I turn off the Sonos speakers at the wall and then turn them back on again I get the following message Alexa says "hmm, ensure that the sonos skill is enabled in the alexa app, then say discover devices."

However, if I leave the speakers on for something like 12 hours then the voice commands return???
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jmkingsbury wrote:

Exactly the same for me....if I turn off the Sonos speakers at the wall and then turn them back on again I get the following message Alexa says "hmm, ensure that the sonos skill is enabled in the alexa app, then say discover devices."

However, if I leave the speakers on for something like 12 hours then the voice commands return???



Hi

If you are willing to switch off your Sonos One again, can you please open the Alexa App>Settings and confirm if the device is shown as 'Online'. I suspect that this could be connectivity issue, how far away from your router is the Sonos One located?
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What is the current state of Alexa on Sonos? When I first tried it with the Sonos One it was pretty bad. is it equal to an Echo device now or am I better off using an Echo Dot and Sonos skill?
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SOCalistic wrote:

What is the current state of Alexa on Sonos? When I first tried it with the Sonos One it was pretty bad. is it equal to an Echo device now or am I better off using an Echo Dot and Sonos skill?



There is still a difference between the two devices but the gap has narrowed significantly - not sure when first tried.
“Every time you curse at Alexa, she gets better — so don't stop." — Jeff Bezos
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I have noticed a major downgrade in alex on sonos understanding me. For the first month or so it was almost perfect. 99% of the time it did exactly what I wanted it to do. Not sure what happened but now it will understand my commands about 30% of the time. especially in my kids room. Some times it even says it can not find the device (light) or there is another device using that name, or device does not support this. When I go to the alexa app it shows it got my voice 100% correct. Other times it just can not understand the device name I am saying. (when before it had 0 issues). Sonos and Amazon need to fix this its driving me crazy and making alexa on sonos useless.
UKMedia wrote:

One other simple thing to check is that the small white round light is showing on the top of the Sonos One. If not, then the Mic has been turned off by accident, (Easy to do when cleaning) just touch the mic symbol to turn back on. :)



This should be the FIRST thing to check in the troubleshooting list for a non-responsive Alexa scenario.
Great, this worked with my Sonos One. It would respond to the Alexa wake up word, but little else. Only limited testing so far, but seems to be working properly. Went through the factory reset and App delete sequence. Many thanks.
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UKMedia wrote:

Spekesmill wrote:


Regards my commands going to the wrong system I thought I needed to be on the same network / WiFi to operate the respective systems?



Not for voice command but yes for the App.

Spekesmill wrote:

I think my issue revolves around the 2 accounts as suggested by Ken but I might be wrong, I am no expert.
Thanks again.



Yes, I expect so. To run multiple Sonos locations you need two Sonos accounts and the relationship between your Sonos Account and your Amazon account must be a 1:1, so you'll need two Amazon accounts.


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So this probably explains why the one Sonos Play 1 device I have installed in my works office (completely different network) cannot be recognised when I try scanning for devices. I am loathe to "delete all skills" as it has taken so long to get the home Sonos network functioning properly (I think) with Alexa, that to throw it all away and to have to go through the pain again is not something I am willing to endure. I now simply control my Play 1 in my works office using the App on my desktop PC. I have no desire to have duplicate accounts for Sonos/Amazon etc. :(

EDIT: Just mulling further on this .... If I were to plug the works office Play 1 into the LAN and then re-scan for devices from my desktop PC App, would this give me a better chance of success for it being found? I have tried scanning for it from the Alexa App on my iphone which is on the same office wi-fi network as the Play 1 itself?
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R3SKT wrote:

UKMedia wrote:

Spekesmill wrote:


Regards my commands going to the wrong system I thought I needed to be on the same network / WiFi to operate the respective systems?



Not for voice command but yes for the App.

Spekesmill wrote:

I think my issue revolves around the 2 accounts as suggested by Ken but I might be wrong, I am no expert.
Thanks again.



Yes, I expect so. To run multiple Sonos locations you need two Sonos accounts and the relationship between your Sonos Account and your Amazon account must be a 1:1, so you'll need two Amazon accounts.


********************************************
So this probably explains why the one Sonos Play 1 device I have installed in my works office (completely different network) cannot be recognised when I try scanning for devices. I am loathe to "delete all skills" as it has taken so long to get the home Sonos network functioning properly (I think) with Alexa, that to throw it all away and to have to go through the pain again is not something I am willing to endure. I now simply control my Play 1 in my works office using the App on my desktop PC. I have no desire to have duplicate accounts for Sonos/Amazon etc. :(

EDIT: Just mulling further on this .... If I were to plug the works office Play 1 into the LAN and then re-scan for devices from my desktop PC App, would this give me a better chance of success for it being found? I have tried scanning for it from the Alexa App on my iphone which is on the same office wi-fi network as the Play 1 itself?



As long as you only use a specific controller on one system then you should be okay.

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