Resolving (the majority of) Issues with Alexa on Sonos

  • 5 January 2018
  • 88 replies
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Is there a way to not silence all Sonos speakers when Alexa is active? We have Sonos speakers throughout the house (two stories). We have two echo dots (one on the first floor, one on the second floor). Every time someone makes a request to Alexa, all of the Sonos speakers go silent. This is annoying when someone is listening to music on the second floor, for example, and someone is asking a question on the first floor. Ideally only the speakers near the Echo dot would go silent. Thanks in advance for any help you can provide.
Use Alexa groups. See this thread for details:

https://en.community.sonos.com/announcements-228985/sonos-now-playing-with-alexa-groups-6817588/index7.html#post16305403
I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.
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I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.


FWIW, this sounds a lot like what I'm seeing, if not identical: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/starting-yesterday-alexa-cannot-discover-any-sonos-devices-as-speakers-but-sonos-devices-accept-voice-input-6819621
I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.


If you've added your Sonos speakers to iOS HomeKit using the Home app, it will periodically (nightly i believe) sync the room names in the Sonos app with the Home app. So maybe you have it labelled as 'Jeff's Sonos One' in the Home app? For me, the room names in the Sonos app kept resetting back to 'Sonos Speaker' - turns out it was the Home app doing this, so i just renamed them their and it's now good.
Hi,

Having issues with Alexa at the moment. All spotify voice commands results with a “Sonos is offline”. All devices are “Online” on the Alexa app. Playing music through the Sonos and spotify app works fine. Spoke to Sonos tech this afternoon and they said it’s a widespread issue with Alexa.

Anyone else experiencing this?
I just bought a Sonos one without realising that in effect, only Amazon Music is supported. I can sometimes get it to play other things via the app but usually Alexa shuts them down, I only listen to classical music and my preferred service is Idagio. After following the procedure it still does not work. I bought the device on the basis that I could do this as (fraudulently) claimed by Sonos. I cannot return it as it is working so onto Ebay it goes. Sonos have scammed me.
During the last weeks (maybe from the latest sonos/alexa update), music played with Sonos:One will interrupt if the request is made via Alexa [music service connected as default: Deezer (Hi-Fi account)].

There are no issue if I use the sonos-app from the cellphone (no interruption); to better explain here we go:
USER - "Alexa, play Pink Floyd"
ALEXA - "Pink Floyd playing from Deezer"
--Music Starts-- after 1/2minutes
ALEXA - "Impossible playing..."
Silence... //\\DEAD//\\

Who is responsible? Sonos or Amazon?? 😃
I have a lot of (expensive) SONOS speakers in my home and would really really really like to work with voice commands (Alexa or Google) but this won't work in BELGIUM!! WHY WHY WHY ????? Belgium is a civilised country with a lot of SONOS buyers. Too difficult to implement or ...?
Where should I start? I'm currently on my 3rd Sonos One. Every one has had the same issues. I'm absolutely sick of the thing and wish I'd never bought it.
Firstly, after a few days Alexa stops responding to voice commands. Sonos technical's solution to this is to reboot the Alexa skill. I'm currently doing this 2-3 times a week just to make the product usable. I'd say that makes it unfit for purpose.
If I set an alarm and choose a radio station as the alarm it works for about 2-3 days, then when it comes on the volume is so low it can barely be heard. Any attempt to ask Alexa to change the volume fails. If I attempt to change the volume by using the touch buttons on top of the device, nothing happens. The only way to alter the volume is to open the Sonos app and do it from there.
Some days the radio doesn't launch when I select it as the alarm. In these cases I'm greeted with the standard alarm tone and have to open the Sonos app to turn it off as Alexa doesn't respond to my command to stop the alarm. Whenever this problem arises, the white light on top of the device pulses at a very high speed, much faster than when it flashes during the set up process. What does this mean? Nobody seems to be able to answer this.
As far as I'm concerned the Alexa skill is useless. There is clearly some issue with Sonos & Alexa that nobody is prepared to admit to.
I'll wait for the Google assistant to launch and try that instead. If that fails to work then I'm binning the thing.
BTW, I'm a Sonos retailer and have been for well over a decade. This has completely changed my opinion of the Sonos range of products, which up until the integration of Alexa had been absolutely faultless and superb.
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Hi Steven

This is far from my experience with the Sonos One - sorry, I know this statement won't make you feel any better but it is an indication that there is something specific about your set-up that is causing this issue.

Before we start looking specifically at the Alexa integration, can you confirm your set-up: Is your system wired, SonosNet or Wi-Fi connected? Have you reserved IP addresses for your Sonos devices within your Router settings pages?

My initial thinking is that this may be some form of connectivity issue and I think it best if we explore that before moving on to Alexa specific troubleshooting.
I solved the problem... get rid of the Sonos One and Alexa combo from hell and get a HomePod...wow it actually works!
I solved the problem... get rid of the Sonos One and Alexa combo from hell and get a HomePod...wow it actually works!

 

Might be the best suggestion I’ve seen yet! The OP is outdated and to learn this has been ongoing for this long is disheartening. Maybe I’ll just buy another one and keep returning it until I find one that works for more than two days.  


I’m really not sure why this thread is stickied - it’s useless when the solution lands you back at the starting point two days later and each time you’ll waste ½ hour of your time following these procedures.

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