Alexa + Sonos: How it Works

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Userlevel 7
Badge +21
That's odd, jmkingsbury. I'd recommend that you give us a call on our support line if you haven't had a chance yet. They'll help sort it out for you. This could be a conflicting account, or perhaps a problem with naming or the connections.

@Ryan, jmkingbury went into more detail about his situation here
Userlevel 7
Badge +26
Thanks! I had thought he might have. The invite still stands if he wants to work with a technician to make sure everything is as optimized as it can be. The slow recovery could be due to something local.
I’ve just come back to sonos and am using Alexa to control my play 5 and 2 play ones.

it might be a silly question but does using Alexa to control Apple Music have any effect on audio quality? I seem to be detecting a slightly lower quality stream using Alexa vs using the sonos app

am I crazy?