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Alexa + Sonos: How it Works



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Userlevel 7
Badge +21
That's odd, jmkingsbury. I'd recommend that you give us a call on our support line if you haven't had a chance yet. They'll help sort it out for you. This could be a conflicting account, or perhaps a problem with naming or the connections.

@Ryan, jmkingbury went into more detail about his situation here
Userlevel 7
Badge +26
Thanks! I had thought he might have. The invite still stands if he wants to work with a technician to make sure everything is as optimized as it can be. The slow recovery could be due to something local.
Badge +2
I’ve just come back to sonos and am using Alexa to control my play 5 and 2 play ones.

it might be a silly question but does using Alexa to control Apple Music have any effect on audio quality? I seem to be detecting a slightly lower quality stream using Alexa vs using the sonos app

am I crazy?

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