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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19105 Topics

J
Joe DaxContributor I
asked in Ask a question

new app

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

13
Bumper
14 minutes ago
A
a9979Enthusiast I
asked in Ask a question

Spotify playlists on new app update iphone

I updated my apple devices to the new app update today 5/7/24 and my Spotify playlists no longer all display. Before the update I could see all of my Spotify playlists but now they stop at “K”, the list is sorted alphabetically, so I can’t see any playlist that starts with letters A-J. It seems like Spotify now has a limit of total playlists which it didn’t have before. My playlists are searchable but when I go to my Spotify playlist screen it only displays playlist beginning with letters K-Z. Please help.I don’t have a lot of playlists either. Easily under 100.Can I somehow just revert back to the previous app version?

0
A
18 minutes ago
T
Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

50
B
31 minutes ago
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SimonlhContributor I
asked in Ask a question

Speaker Balance missing on new app

Hello.I have downloaded the new app, but can't find where speaker balance settings.  This used to to be under the EQ settings, under setting.  There is base, treble, loud but no balance.  Do you know where it is?

16
controlav
34 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

6
U
41 minutes ago
S
SimonBissonContributor I
asked in Controllers and Music services

No access to Subsonic with the new app?

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

4
M
50 minutes ago
F
FirewolfContributor I
asked in Ask a question

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

0
F
1 hour ago
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unahppyownerContributor I
posted in Controllers and Music services

Who would possibly by Headphones from this Company after today???

Can you imagine spending beaucoup bucks on any other Sonos product, especially headphones after the total and complete disrespect shown to its customers? Sony, Bose B & W, Apple. And you are going to buy a product that may occasionally need software updates from this gang?TOTAL AND COMPLETE DISRESPECT TO ITS CUSTOMER BASE. To get loyalty you must give loyalty. Something for the Sonos gang to think about!

0
U
1 hour ago
A
andrewgmContributor I
asked in Ask a question

Inverting audio channels in Era 300

Hi, since I am using only one Era 300 to watch movies pointing from the back, the audio channels are inverted, sounds from the right sapper from the left and vice-versa.Is there a setting to switch this from the app or any other place?Thank you very much in advance

1
Airgetlam
1 hour ago
C
Charles_50Contributor I
asked in Ask a question

Placement of Beam

My TV is recessed into the wall and it’s eye level when sitting -- about 20 inches off the floor. can I place a Beam below it on a shelf? My other option would be to mount ti above the TV. In either case, the Beam would be above or below ear level.

1
Airgetlam
1 hour ago
G
Ghostrider73Contributor I
asked in Ask a question

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

2
F
1 hour ago
T
TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

9
S
1 hour ago
C
C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

0
C
1 hour ago
L
LCOContributor I
asked in Ask a question

support multiple series

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

5
Airgetlam
1 hour ago
A
afroduckContributor I
posted in Ask a question

Roll back this release to S2

Please bin the new app and let me have s2 back. I mostly listen a premium radio station and now I am unable too, aswell as numerous other issues.

1
T
1 hour ago
H
HagenborgContributor I
asked in Ask a question

new version - but not on Android?

A New very hyped (and feature missing) version came today… on  iOS. But not on Android? there is a lot of click here ‘google play’ etc…on all Sonos pages…. But no new version ;(  ??!!?!

3
D
1 hour ago
RIB Runner
RIB RunnerContributor I
posted in Controllers and Music services

search on local nas not possible

Tje ne update is completely focused on streaming services, but many steps back if you use a local NAS with your own music. It is not possible te search anymore?? 

15
Bumper
2 hours ago
A
A_M_PContributor I
posted in Controllers and Music services

Alarms - New v80 App

Is it me or is it not possible to edit alarms from within the new app? I only seem to be able to turn on/off existing alarms?

0
A
2 hours ago
H
HighEndContributor I
asked in Advanced setups

Balance Era 300

Wann ist es möglich die Balance bei einem Stereopaar Era 300 einzustellen, auch gerade in der neuen App ?

1
Ken_Griffiths
2 hours ago
M
marinheiraAvid Contributor I
posted in Home theater

New app and Sonos Sub Gen 3 phase

Hi all!Still getting used to the new app, and noticed something that is intriguing me:On previous app, if Trueplay was on, Sub Gen 3 phase was grayed out. In the new app , even white Trueplay on, Sub Gen 3 phase is not grayed out and it I possible to set to 0 or 180. Is this working as it is intended and Sonos changed this or is it needed to perform a new Trueplay calibration ?

0
M
2 hours ago
D
dave071ukContributor I
asked in Ask a question

Sonos Boost and new App

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

1
T
2 hours ago
S
Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not availlable

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

3
Airgetlam
2 hours ago
R
RonC089Contributor I
asked in Speakers

move 2 as first speaker? Future vinyl use

I just moved to a new place and i’m looking for a first speaker. Since the budget isn’t gigantic i was thinking for a few years to buy a move 2 put it ob my kitchen island that also connects to my living room. It was that or 2 x Era 100. Now my second question, if i buy the move 2 does it have a line in for a future vinyl player? Or can i later on connect a Era 100 to my vinyl player and let it stream to a Move 2 in another room?

1
G
3 hours ago
N
nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

20
bockersjv
3 hours ago
A
aleksandarsContributor I
asked in Controllers and Music services

add to queue in new sonos app

Where can I find “Play next” “Play last” “Add to end  of queue” functions?

4
B
3 hours ago
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