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Greer
Contributor I
January 19, 2025

How well does your internet work with wireless Sonos products?

Please reply with answers to the questions below about your internet situation and how it works with your wireless Sonos set-up.

Feel free to skip the next few paragraphs. Its just me explaining why I need the info, and complaining a bit.

I am based in the UK but feel free to reply with your answers even if you are not. Lets save as many people as much heartache as possible.

I am going to change internet providers, without going into why, I got a month to month contract and my Roam & Roam 2 promptly started disconnecting from my brand new wifi every 20ish minutes. This is a new problem, they worked fine before I moved.

I’m also looking into setting up a NAS - so adding that into the questions.

So now I have the opportunity to be picky with my internet provider, I want to be able to lay the blame of whatever speaker issues I have squarely at Sonos’s feet.

Ok here are the questions.

So please let me know:

  1. Where you are (so that people know what providers are available to them)
  2. Who your internet provider is
  3. What router you have
    1. How much time you had to spend changing settings to get the speakers working
  4. What speakers you have
  5. How well your speakers work - What issues do you face?
  6. Are you using a NAS or something similar to play your own music - hows that going? 
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    7 replies

    GreerAuthor
    Contributor I
    January 19, 2025

    Kicking this off with my own info

    1. Where you are (so that people know what providers are available to them)
    2. Who your internet provider is
    3. What router you have
      1. How much time you had to spend changing settings to get the speakers working
    4. What speakers you have
    5. How well your speakers work - What issues do you face?
    6. Are you using a NAS or something similar to play your own music - hows that going? 

     

    1. UK
    2. Rebel Internet
    3. HT-178AX-V2-Rebel
      1. Hours - but just experimenting because nothing works
    4. Roam & Roam 2
    5. I have to keep updating the Internet because every 20 minutes they disappear from the app
    6. I will once I get this working
    MoPac
    MoPac
    Headliner III
    January 19, 2025
    1. USA, Tennessee.
    2. Xfinity.
    3. XB8 Gareway.  No time spent on settings.  Reserved IP does not hold.
    4. Arc-Sub 3-300s.  Port.  Beam 2-Sub Mini.  Move stereo pair.
    5. All work well.  No issues.
    6. NAS, SonicTransporter i5.
      Stanley_4
      Stanley_4
      Grand Maestro
      January 19, 2025

      Where you are (so that people know what providers are available to them)

      -- Arizona, US

      Who your internet provider is

      -- Quantum Fiber previously Cox Cable

      What router you have

      -- pfSense / Netgate SG-3100 and SG-1100

      -- Ubiquity Access Points, AC-Lite and U6 Pro

      How much time you had to spend changing settings to get the speakers working

      -- About 10 minutes to reconfigure the Ubiquity AP defaults to be Sonos compatible

      What speakers you have

      -- See my profile

      How well your speakers work - What issues do you face?

      -- Speakers are working fine, minor App aggravation issues.

      -- In the past I have had IP issues, solved by setting static/reserved IP addresses.

      -- Couple vexing interference issues, Sonos support helped sort both out.

      Are you using a NAS or something similar to play your own music - hows that going? 

      -- Using a Raspberry Pi running Samba to provide the music library. No issues, other than the new App related ones. Easy to configure for both S1 and S2 access. Didn’t cost $200!

      Belly M
      Belly M
      January 19, 2025

      You have moved, probably got a new router and now your Sonos system does not work - correct? Sonos works well but with some Routers / Wi-Fi system it is either incompatible or needs settings adjusting and without this info users in this community forum won’t be able to really help. It’s unfortunately very easy to blame Sonos especially when other deceives on your network work. Sonos is much more complex with “chatter” talking between devices for timings and also communicates in a different way to say your phone or tablet do.

      e.g, if you have the latest or even the previous incarnation BT / EE Router then it’s best place is the bin, actually any BT router is best in landfill.
       

      Where you are (so that people know what providers are available to them)

       

      UK

       

      Who your internet provider is

      YouFibre, with the same hardware / results below have been with Aquiss, AAISP & Zen. 

       

      What router you have

      Synology MR2200ac and Fritz!box 7530 but mainly the Synology. Wi-Fi is a mesh system by Plume. Youfibre uses DHCP for the connection the other ISP’s were PPPoE.

       

      How much time you had to spend changing settings to get the speakers working

      Absolutely none.

       

      What speakers you have

      ERA100 x4 / 300 x2 & Beam x 1 & Sonos One x2

       

      How well your speakers work - What issues do you face?

      No issues at all only a few things missing from the App but that’s a case of waiting on development. Beam is connected by Ethernet with Wi-Fi disabled, all other speakers connect to Wi-Fi.

       

      Are you using a NAS or something similar to play your own music - hows that going? 

      Yes, a WD NAS (old now but fully working) and if using the Synology Router it shares out a 512Mb thumb drive and the WD is turned off.

       

      EDIT

      PS of course a recent Sonos firmware update could be the culprit.

      DIY242
      DIY242
      Enthusiast I
      January 19, 2025

      1. Canada

      2. Bell Fibe

      3. TP Link DECO X50 Pro

      • About 30 minutes, however, they were always working - I wanted to fine tune the environment as there were drops initially after the May update - as @Stanley_4 indicated, changes made to set IP's as reserved - I also ended up plugging 3 of my speakers into the network directly (also turning off Wi-Fi on these units via the Sonos App)

      4. Play 5 (GEN 2), Beam (GEN 1), Move (GEN 1), 3 Sonos One’s (GEN 1) & Connect (GEN 2)

      5. No issues

      6. NAS – an old Western Digital (WdMyCloud – 3TB) - no issues

      GuitarSuperstar
      Lead Maestro
      January 19, 2025
      1. Charlotte, NC, USA
         
      2. Spectrum Cable Internet
         
      3. Motorola MG8702 - Easy setup - I disabled band steering, wired my Play:1 to the router with an ethernet cable, and changed the SonosNet channel in the Sonos App.
         
      4. 17 total devices - Arc Ultra, Sub 4, Sub 3, Era 300s (x2), Era 100s (x2), Sub Mini, Play:5 Gen 2 (x2), Amp, Sonos Architectural Outdoor (x2), One, Play:1, Move 2, Roam, Ace
         
      5. No issues other than occasionally one Era 100 on my stereo pair will not play audio. This is due to the distance the speakers are from my router. It works again after a speaker reboot.
         
      6. I have my music library (full of lossless ALAC files) saved on an external SD drive connected to my router’s USB port. I have no issues. Streaming my music library is more reliable than streaming Apple Music from the Sonos app.
      "Receive with simplicity everything that happens to you." - Rashi
      AlwaysJammin
      AlwaysJammin
      Enthusiast I
      January 19, 2025

      Where you are (so that people know what providers are available to them)

      USA

      Who your internet provider is

      Starlink

      What router you have

      Netgear Orbi 850 mesh (2 satellites)

      How much time you had to spend changing settings to get the speakers working

      None. Ran the Sonos app setup and that's it

      What speakers you have

      4 Era100

      Beam g2

      sub g4

      How well your speakers work - What issues do you face?

      All's good. Minor app glitches but not enough to set my hair on fire

      Are you using a NAS or something similar to play your own music - hows that going? 

      Not yet, it's on the list

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