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Changes to volume mapping and impact on Sub output Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc. In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator. The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchange
I have a Sonos One Speaker that has been hooked up to my home internet since 2015. It has worked just fine until recently -- when I opened my Apple Music account and got the message:“Your Apple Music account needs to be Reauthorized” I click “OK”, and get: “Your Apple ID xxxxx will be used to reauthorize account” The ID is correct, so I click OK.After a few seconds, a screen pops up ( with bells and banners...) and the text says: “Your Apple Music Account has been Reauthorized” SO...I click the “DONE” button at the bottom and get the message:“Unable to browse Music...” I click out of that screen and get:“Your Apple Music Account Needs to be Reauthorized” AARRRRGGGGGHHHHH!!!!!I could play that loop many times with no good outcome...Everything is up to date, speaker, sonos software, computer, etc.Here’s what hasn’t worked so far: 1) Turning Router off and on (many times) 2) Rebooting the Speaker. 3) Setting it all up again from the beginning, trying BOTH an iPhone and an Android.
I have an arc soundbar, two, one sl rears, and a gen 3 sub. When Dolby Digital plus surround is available, I get an audio delay compared to video, i.e. lip sync issue. Slowing the audio will make it worse. I am using a 2019 Samsung that only has HDMI ARC. I’ve tried many settings on the tv with no success. Any ideas? Do I need a TV with eARC due to high data transmission requirements?
I have a SONOS system that has been working since 2017 with no major issues to report. I have three TP-LINK Manager Switches configured as follows:TP-LINK T2600-52TS - Primary SwitchSTP Turned ONSONOS STP Path Cost = 10Switch STP Path Cost =4CIST Priority = 4096Hello Time = 2 SecondsMax Age = 20 SecondsForward Delay = 15 SecondsTX Hold Count = 5 ppsMAX Hops = 20Wired SONOS Components = 7Wired Ethernet Switches = 3Xfinity XB7 Modem is connected to this switch.TP-LINK T2500-10TS - Remote Switch #1STP Turned ONSONOS STP Path Cost = 10Switch STP Path Cost =4CIST Priority = 8192Hello Time = 2 SecondsMax Age = 20 SecondsForward Delay = 15 SecondsTX Hold Count = 5 ppsMAX Hops = 20Wired SONOS Components = 2Wired Ethernet Switches = 1 (Back to Primary Switch)TP-LINK TL-SG3210 - Remote Switch #2STP Turned ONSONOS STP Path Cost = 10Switch STP Path Cost =4CIST Priority = 8192Hello Time = 2 SecondsMax Age = 20 SecondsForward Delay = 15 SecondsTX Hold Count = 5 ppsMAX Hops = 20Wired SONOS Components
A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.
I am so over my Sonos system. I’m very frustrated with what shouldn’t be so difficult to figure out.I got my Sonos Playbar, Sub and 2 speakers Jan of 2020. Last year in September, I moved to a new place with new router, etc. In my new house I setup a Ubiquiti UMD Pro with a switcher and 3 WPs attached to the switcher. When I go into my App, my account, system and services&voice are grayed out. When I try to Select your Product and it searches for nearby products, I get nothing. Devices are plugged in and on. When I select join nearby system it says “We can’t find a Sonos system on (wifi network name). Did you make changes to your router or network settings.” When I go through the process and try to find a system, it says Sonos not found. Make sure you’re signed in and your mobile device is connected to the internet an don the same WiFI as Sonos. This is extremely frustrating and I can’t find a solution.
I have a full home Sonance in-ceiling setup. 4 zones each using 1 Connect each. Recently one of those zones stopped functioning properly.The zone has 2 in-ceiling speakers. Max volume has always been limited to 85% so don’t see how it would be a “blown speaker” issue.When I turn the volume all the way up (so 100% of 85%) I can hear music playing very softly on both, almost like it’s at 2% volume.Every other zone is working fine. I disconnected/reconnected the power and outputs from the Connect but that didn’t solve anything.Not sure what to try next. Obviously with the system/speakers being in-ceiling its not going to be easy to follow wire terminations, so hoping it wouldn’t be that.
Yesterday I noticed that I cannot retrieve the metadata of an item (a track/song) via the browse method in the UPNP interface. It doesn’t give and error, it just responds with default info. To make sure I wasn’t mistaking, I tried the same on an S1 (old SW!!) only capable player (with latest S1 SW) and there it still works. Anyone seen this? I suspect a bug on one of the latest S2 variants of SW or worse, I deliberate change, but that would make no sense,
Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot. All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?
I am thinking about buying an Arc soundbar with 2x Sonos 1 speakers for TV. Instead could I buy an Arc with only 1x Sonos 1 and a Move instead of the second Sonos 1? Would this work?
Wonder if any one can help. I have just purchased the beam gen2 I have a Roku streamer approx 6 years old and a Panasonic txp42st30b with hdmi arc that's also about 6/7 years old. I know my Roku can play 5.1 as I had it setup on my old amp. Issue is whenever I set it to play anything other than stereo it doesn't work. I hear the 'click' when scrolling through the menu but when I play the actual program I get nothing unless I set audio output to stereo.
I am trying to figure out a way to get a Spotify playlist by an artist to show up in the native Sonos app so I don’t have to play it from the Spotify’s app. Absolutely driving me insane. Accidentally did it once but have no idea how I actually did it. I am an Apple Music guy so this is foreign. I have a Spotify free account. Went on the Spotify app and added the playlists to my library. They do not show up anywhere in the Spotify account on my Sonos app. It’s just generic Spotify generated crap. Adding it to Profile does nothing. I can Airplay it to the speakers and then it shows up as Recently Played in Sonos under Spotify. From there I have to add it in as Sonos Favorites and finally have access to it. That is about 4 steps to long. Any way to clean this up would be helpful.
14.16 is released, any luck in improvement?
I have a selection of Sonos speakers.2 Fives, 4 play onesPlus 2 bridgesAll are old and can only operate under S1.Each device is hardwired into my network and each has a static IP address.I suffer with multiple dropouts, mostly with streamed radio.Groups fall apart, and have to be remade or alternatively everything just stops.With the upgrade discount I can replace all this kit with the latest versions, I’m just not sure the problems will go away!!Any thoughts?
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