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Sonos unable to connect following MacOS update (15.3)

  • February 5, 2025
  • 8 replies
  • 446 views
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Following an overnight update to MacOS 15.3 my Sonos Controller is unable to access the network. Message of check your firewall settings. So I have:

  1. In Firewall settings, ensured (and toggled off then on) Sonos.app allowing incoming connections is on;
  2. Ensured Sonos.app is allowed to access Local Network (again toggled off/on);
  3. Deleted and downloaded up-to-date version of Sonos.app;
  4. Rebooted Mac
  5. Reset Sonos.app which then can’t find products during set-up.

Note: Sonos.app on Iphone and iPad are working normally.

Any further suggestions?

Best answer by Airgetlam

Odd. I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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8 replies

Airgetlam
  • Airgetlam
  • 42976 replies
  • Answer
  • February 5, 2025

Odd. I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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1 person likes this
  • P
    Pangani
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  • LizzardLips
  • Lyricist II
  • 3 replies
  • February 6, 2025

The latest update has broke the MacOS Sonsos S2 app and Sonos needs to fix it.   What is odd is Sonos is laying off employees instead of fixing the issues, which they should have known about before Apple released the update.

 

Pangani, I share your pain on four Mac computers as well.  Hopefully they will have an update and not push us to try and use the web app.

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1 person likes this
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    Pangani
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  • Pangani
  • Author
  • Contributor I
  • 1 reply
  • February 10, 2025

Today I launched the Sonos Controller app prior to giving the Sonos helpdesk a call and it is communicating with the network without issues. No change to settings and no reboot. Super strange. Having used the web app for the last few days its an okay backup.

L
  • LizzardLips
  • Lyricist II
  • 3 replies
  • February 11, 2025

I downloaded the software again just to see if it would help.  Nope.  I turned the firewall off completely on my Mac.  It didn’t work.  So far no luck.  Pagani - is it still working for you on MacOS 15.3?

L
  • LizzardLips
  • Lyricist II
  • 3 replies
  • February 11, 2025

Update:  For giggles, I deleted the app again and reinstalled.  When I opened it this time, it asked to allow Sonos to connect to items on the network.  I clicked yes, and now we are back up and running again.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
R
  • rgjenks
  • Contributor I
  • 7 replies
  • February 14, 2025

Not working for me either.  Followed all the steps and downloaded new app on Feb 14 2025.  Still no joy.

 

 

Airgetlam
  • Airgetlam
  • 42976 replies
  • February 14, 2025

What did Sonos Support say, when you called in?

Bruce
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  • rgjenks
  • Contributor I
  • 7 replies
  • February 14, 2025

Sonos support was very helpful.   There is another place you must enable Sonos.   “privacy and Security”- ‘Local Network”, you must enable Sonos.

 

Works now.

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