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Answered

Certain albums in native app but not through Sonos

  • November 5, 2024
  • 5 replies
  • 35 views
A

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos.

 

First screenshot: Album searched in Sonos: all songs unavailable

Second screenshot: first track of album searched and played through Sonos

Third screenshot: full album playing on YouTube music

 

Best answer by Corry P

Hi @awesomeclaw 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with content being unavailable in the Sonos app.

I too have YouTube Music and searched for the same album:

I was able to play all of the tracks, so I am unable to recreate your issue.

I recommend that you remove YouTube Music from your Sonos system and add it once more:

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.
 

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5 replies

K
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  • kpr
  • Prodigy I
  • 191 replies
  • November 5, 2024

I can see that album in both Sonos and YouTube Music. 
 

Would you happen to have Filter Explicit Content enabled on Sonos app’s System settings > Manage > Parental Controls?

A
  • awesomeclaw
  • Author
  • Contributor I
  • 2 replies
  • November 5, 2024
kpr wrote:

I can see that album in both Sonos and YouTube Music. 
 

Would you happen to have Filter Explicit Content enabled on Sonos app’s System settings > Manage > Parental Controls?

No, I have it disabled, and other content marked as explicit is available on YouTube music through Sonos.

K
Forum|alt.badge.img+8
  • kpr
  • Prodigy I
  • 191 replies
  • November 5, 2024

Interesting. For what it matters, my Sonos web profile address is in USA. I don’t know whether it uses that or the YouTube account’s location in filtering content (if there are georestrictions and content is filtered?). 

I suspect re-setting/re-installing/re-authorizing won’t make a difference. 

A
  • awesomeclaw
  • Author
  • Contributor I
  • 2 replies
  • November 11, 2024

I don't know why this has been marked as answered, kpr’s post explicitly says that they don't know why this is happening and that they think a bunch of things won't fix it.

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8516 replies
  • Answer
  • November 11, 2024

Hi @awesomeclaw 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with content being unavailable in the Sonos app.

I too have YouTube Music and searched for the same album:

I was able to play all of the tracks, so I am unable to recreate your issue.

I recommend that you remove YouTube Music from your Sonos system and add it once more:

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.
 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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