Answered
Trueplay on Beam gen 2
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with TruePlay being missing from the Sonos app.
Yes, you should be able to perform TruePlay Tuning on your Beam Gen 2 with a supported iOS controller - assuming that you are not using a beta version of iOS, that is.
Please note, however, that some iOS devices are not compatible with TruePlay. Please see our Trueplay-compatible devices and Sonos products help page for details.
If your device is compatible, but you still don’t see an option in the Sonos app to perform TruePlay Tuning, please force-close the app and reopen it. If that does not help, please try uninstalling the app and reinstall.
I hope this helps.
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It says here that it should support Trueplay, and I have previously used it with S1.
https://www.sonos.com/en-us/shop/beam
+18Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with TruePlay being missing from the Sonos app.
Yes, you should be able to perform TruePlay Tuning on your Beam Gen 2 with a supported iOS controller - assuming that you are not using a beta version of iOS, that is.
Please note, however, that some iOS devices are not compatible with TruePlay. Please see our Trueplay-compatible devices and Sonos products help page for details.
If your device is compatible, but you still don’t see an option in the Sonos app to perform TruePlay Tuning, please force-close the app and reopen it. If that does not help, please try uninstalling the app and reinstall.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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