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Answered

Beam gen 2 and Sky Q audio sync

  • December 5, 2021
  • 6 replies
  • 1552 views
B

Yes, I'm afraid it's the old chestnut again.

I've just upgraded from 1st gen. I had no problems as I was taking the audio out from sky Q into a toslink switcher via the optical adapter .

I upgraded mainly for Atmos, so don't want to involve optical any more, so I'm taking HDMI from the Samsung Tv's eArc output to the Beam .

As usual TV apps are no problem, but now I seem to have introduced the audio lag for Sky Q, which no end of adjustment will alleviate. 

Is it still a case of putting up with "normal" sound setting from Sky these days? I'm starting to think I shouldn't have bothered with the upgrade..

Best answer by Blues1905

Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

So it definitely the TV processing causing the delay in my case. 

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6 replies

James L.
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  • James L.
  • Retired Community Staff
  • 1058 replies
  • December 6, 2021

Hi @Blues1905,

 

I’m afraid I’m not totally sure of what the solution here is, but I’ve seen some community members mention a “passthrough” setting inside the TVs ARC settings. Could you have a look there and check whether your TV is set to passthrough?

If that doesn’t help, another community member should hopefully chime in here with another suggestion.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
P
  • Pierre.drs
  • Lyricist I
  • 1 reply
  • January 23, 2022

Hi, did you find a solution for this?

I’m having the same issues. 

Audio lag when watching sky q with audio output (HDMI) set to Dolby Digital instead of normal.

TV apps work fine. 

 

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  • Blues1905
  • Author
  • Contributor II
  • 4 replies
  • Answer
  • January 23, 2022

Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

So it definitely the TV processing causing the delay in my case. 

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  • RobbZidane
  • Lyricist I
  • 1 reply
  • March 1, 2022
Blues1905 wrote:

Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

So it definitely the TV processing causing the delay in my case. 

I have a 2019 Samsung QLED 4K tv and cannot locate this setting, what is the exact name?  I too am having the lip sync issues with SkyQ and am about to return the Beam 2 !

Cheers.

bockersjv
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  • bockersjv
  • Local Superstar
  • 2568 replies
  • March 1, 2022

I had this issue on a 2018 Samsung on both Optical and HDMI.  There was no setting to allow pass through on my model.

I solved it by using a switch to divert optical from each source to the Playbase.  I tried HDMI on the Beam and again the delay an using a switch was not an option in that case.  Although I think there may be a solution involving the Arcane Fury, if thats the name!

All delays for me solved when I moved to a Panasonic TV.

J
  • John B
  • 19684 replies
  • March 1, 2022

The Arcana HDFury is indeed a possible solution. There is a similar device made by Feintech (which I think is a bit cheaper. 

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