"Unable to connect to Sonos Fix It "

Thank you Bruce.

Bill Carey

I have been having problem "unable to connect to Sonos Fix it" everyday since Jan 2020 (after I own it about 4 years). My home network works well, every devices connects to network properly, except my sonos Play 3. It always lost connection any very often and I did following all of trouble shooting guide line what Sonos suggested however the problem cannot fix/solve permanently. 

Please advise.

Thank you

I’d recommend the same procedure recommended above. 

I have 2 Sonos amps and I’m getting this disconnected from Sonos issue. Router connectivity is great, restarted both Sonos amps no dice.

Last time this happened (2 month ago) I called support and had to make a wired Ethernet connection to update my Sonos Amp as others have done in this thread. Now I have 2 amps and this is pretty annoying as I have to disconnect the speakers, HDMI, power on each, cart them upstairs to the router and down again which is all fine. But how often am I going to have to do this?

Clearly Sonos is pushing out bugs or incompatible versions of software. Does anyone have strategies to minimize the impact of their screw ups? I’m wondering if there’s any way to perform updates on my own schedule. Another solution would be a WiFi to Ethernet adapter at each amp since the Ethernet port continues to work after these broken updates hit. 
 

Here’s hoping the upcoming “OS” refresh comes with more reliability.

I have the same problem.  Used Sonos for 7 years, no problem.  On almost a daily basis, i open the iOS app and get the dreaded “Sonos cannot connect” message.  I have 3 components (Sonos Control Gen 2, Sonos Control Gen 1, Playbar).  The fix is to unplug the Sonos Control Gen 1, let it reboot and everything works, until tomorrow (Groundhog Day).  Btw, the Gen 1 Control is ethernet wired, everything else is WiFi.

I believe the issue is related to the Sonos Control Gen 1 (only S1 compatible).  This is the unit I originally set up my Sonos system with, the other 2 components were added later.  I am on hold for Sonos support now, haven’t been able to find a fix in the forums or online.

I wonder if either of these 2 options would work:

1. Wipe my Sonos network, use by Sonos Connect Gen 2 to set up the new network, and keep the Gen 2 ethernet wired.
2. Hard reset to factory defaults for the Gen 1, i’ve held off on doing that for now…

Any thoughts from you techno-wizards?  According to all the notes I’ve seen, my system should work on the S1 app, but should not be continuously crashing.

thx

I went ahead and did Factory Resets to all 3 of my zones and setup my System again.  So far no disconnections, I will report back with update(s)...

I’ve had about 7 or so interactions with support at this point. I was happy to see S2 arrive because I thought maybe due to random luck something would be fixed. Upgraded both Amps then the next day they were disconnected again. Here’s what I’ve learned:

1. The last support person recommended that I split my 2.4 and 5GHz bands into 2 SSIDs. Sonos only uses the 2.4 band.
2. I only need to wire one of my devices to the router to get both devices operating again.

I’m also thinking about assigning static IPs to the 2 Sonos devices just to see if that changes anything 

I’ll split my network SSID to see if that helps but makes me a little sad that my other devices won’t be able to seamlessly switch bands to trade off speed and range.

...so after I restored to Factory settings I once again received the “Sonos cannot connect” message again.  I started to think, perhaps this is an Ethernet connection issue for the Gen 1 Control.  Perhaps the various software upgrades over the last 5 years have focused on WiFi at the expense of the Ethernet configuration. Maybe not. 
 

In any case, I set up the Sonos system to go over WiFi only, and so far the system is working well with no resets.  I am also able to access my music library without difficulty. We will see...

Same issue. Doesn’t matter whether I try and connect to my Sonos network through Apple Music AirPlay or through the Sonos app. More often than not it can’t find my Sonos network. This is a new issue in probably the last 3 months or so. But it’s the worst. Suddenly all music just stops playing and the app can’t even find any of my speakers. Nothing I can do about it but wait. Try again in an hour or so and suddenly it works fine again. It’s incredibly frustrating. 

Unfortunately the WiFi set up still resulted in multiple disconnections when streaming from the music library. I stopped using the v1 Sonos Connect and hardwired via Ethernet my other Sonos Connect and Sonos Amp. Using a playbar as well, no music disruptions anymore.  
 

something in the S1 software impaired the ability stream from music library’s, in particular with first generation components.