My Sonos app suddenly stopped playing and will not connect to my players.
The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "
I've completed all the troubleshooting recommendations I can find, and many improvisations.
Please help, I need my music, it creates my ambiance!
Thank you.
Best answer by Chris
View originalWhat happens when you take one of your sonos units and hook it by wire to your router. Give it a few minutes then try in your app to connect to existing system.
Thank you Chris!
You helped me resolve the problem.
One of my players was connected to my router, and had been for months, because of a previous connection problem.
Upon your suggestion, I disconnected the ethernet cable, reset the Sonos app, and reconnected the player via ethernet ... connection problem solved.
Thank you,
Alan
+22
I would start a new thread with your issue.
But sounds like entire system is working except Spotify Connect from your iphone. Have you restarted your iphone.
Me either,Today's morning I can't use SONOS
And my iphone spotify cannot connect to SONOS
"Unable to connect to Sonos Fix It "
but airplay is working
I restart my wi-fi and all SONOS device,but still same problem
Thank you
+22
What happens when you take one of your sonos units and hook it by wire to your router. Give it a few minutes then try in your app to connect to existing system.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.