"Unable to connect to Sonos Fix It "

Count me in as well as a new user with this problem. Been using Sonos for years, and now all of a sudden in the last few weeks all I get is ‘Unable to Connect to Sonos’, both from the iPad app and the Android app. When it first happened, I didn’t use my Sonos system for a couple weeks. Finally followed the troubleshooting, and the restarting WIFI/router (my unit is an XFinity all-in-one) did the trick. I have had to do it basically every other day for the last week. Now today, that trick isn’t working either. 

Why does everything else on wifi work fine: Google Home, Google Home Hub, iPad, Android phone, laptop, Chromecasts...but not god d*** Sonos. I am so tired of this product.

Moderator Note: Modified in accordance with the community guidelines.

Unfortunately the WiFi set up still resulted in multiple disconnections when streaming from the music library. I stopped using the v1 Sonos Connect and hardwired via Ethernet my other Sonos Connect and Sonos Amp. Using a playbar as well, no music disruptions anymore.  
 

something in the S1 software impaired the ability stream from music library’s, in particular with first generation components.  

The S1 gift from Sonos is 1st Gen components cannot stream a music library via WiFi without crashing the network entirely.  Those components need to be hardwired.  Part of the plan to get everyone eventually to upgrade to S2 components

Same here. I upgraded to S2 and I get a constant error “Cannot connect to Sonos. Learn More.” but the possible solutions don’t work! I can’t even check the network settings in the S2 app because it just constantly says “Loading” and never actually loads.

Thank you Chris!

You helped me resolve the problem. 

One of my players was connected to my router, and had been for months, because of a previous connection problem. 

Upon your suggestion, I disconnected the ethernet cable, reset the Sonos app, and reconnected the player via ethernet ... connection problem solved. 

Thank you, 

Alan 

I have been having problem "unable to connect to Sonos Fix it" everyday since Jan 2020 (after I own it about 4 years). My home network works well, every devices connects to network properly, except my sonos Play 3. It always lost connection any very often and I did following all of trouble shooting guide line what Sonos suggested however the problem cannot fix/solve permanently. 

Please advise.

Thank you

Same problem here. Switched from S1 to S2 and spotify did not work anymore when trying to play a song. Nothing helps, reauthorizing, remove/add service, restarting everything etc. This must be a bug of S2, because directly after updating it stopped working. This can’t be a problem with the WLAN, Bands, ect.

Here my confirmation number of a the diagnostic report, if sonos is really interessted in solving this problem: 150945804.

I have the same problem.  Used Sonos for 7 years, no problem.  On almost a daily basis, i open the iOS app and get the dreaded “Sonos cannot connect” message.  I have 3 components (Sonos Control Gen 2, Sonos Control Gen 1, Playbar).  The fix is to unplug the Sonos Control Gen 1, let it reboot and everything works, until tomorrow (Groundhog Day).  Btw, the Gen 1 Control is ethernet wired, everything else is WiFi.

I believe the issue is related to the Sonos Control Gen 1 (only S1 compatible).  This is the unit I originally set up my Sonos system with, the other 2 components were added later.  I am on hold for Sonos support now, haven’t been able to find a fix in the forums or online.

I wonder if either of these 2 options would work:

1. Wipe my Sonos network, use by Sonos Connect Gen 2 to set up the new network, and keep the Gen 2 ethernet wired.
2. Hard reset to factory defaults for the Gen 1, i’ve held off on doing that for now…

Any thoughts from you techno-wizards?  According to all the notes I’ve seen, my system should work on the S1 app, but should not be continuously crashing.

thx

...so after I restored to Factory settings I once again received the “Sonos cannot connect” message again.  I started to think, perhaps this is an Ethernet connection issue for the Gen 1 Control.  Perhaps the various software upgrades over the last 5 years have focused on WiFi at the expense of the Ethernet configuration. Maybe not. 
 

In any case, I set up the Sonos system to go over WiFi only, and so far the system is working well with no resets.  I am also able to access my music library without difficulty. We will see...

Bill,

It may be the connection between the speakers and your router that’s the issue, not the connection between your phone and the router. I’d recommend starting with a simple network refresh.

Unplug all of your Sonos devices from power. Reboot your router. Once the router comes back up, plug back in your Sonos devices, and give them a minute or two to boot back up, and then test. See if that helps. 

If it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it. 

I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

That sounds like it could certainly be wifi interference from an outside source, like a neighbor with a new router using the same channel, or some such.

But I’d still do the process I outlined. It’s possible that your router is holding on to a bad IP address for the Sonos, since you’re not rebooting it while the Sonos is unplugged. If that’s the case, the Sonos would just reconnect to the “bad” IP address when you plugged it back in.