Enthusiast I

Answered

Sonos System

74 replies
3390 views

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the system

owner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it.

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BumperAnswer

Terrible luck, Sonos rolled out a dumpster fire of an app May7. Save your sanity and contact support. Hopefully the wait is only an hour or four. 1-800-680-2345

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BPD-DanAuthor

Enthusiast I

Just hitting this again since Sonos has said it is answered, IT IS NOT ANSWERED

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Beanex

Lyricist II

Era 100 arrived yesterday and same issues as above. Tried it all over the house and still getting the system owner issue. Incredibly frustrating when you’ve just spent 250 on a new product you can’t even use!

My Play 5 Gen 1 still works though!

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BPD-DanAuthor

Enthusiast I

I’m still stuck in being called an imposter and not the owner. So I have no idea what to do and Sonos seem less than interested

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BPD-DanAuthor

Enthusiast I

I think I’m genuinely done with this * speaker

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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jameswright

Lyricist II

I’ve tried again, still can’t make it work. Spoke to Sonos they say they’ve escalated the problem. Not hopeful.

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Beanex

Lyricist II

Mine is working now after running the update last night. I finally have music again!

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jameswright

Lyricist II

Mine is working now after running the update last night. I finally have music again!

Did you have the “Sign in as system owner” error message looping as well?

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Beanex

Lyricist II

Mine is working now after running the update last night. I finally have music again!

Did you have the “Sign in as system owner” error message looping as well?

I had that error before the update, and couldn’t find my speaker on the network. Had this issue for a week, but all working well again now.

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Krst

For me the system owner issue is still very much alive and kicking unfortunately.

I have had my system for over 10 years.
Have not been able to use my speakers for the past 2+ weeks. I wonder if it’s because my speakers are “old”?

I have gotten a bit forward re-adding my speakers to the wifi than where I was two weeks ago, but I still end up with the same issue at the end of the day: I can’t add my speakers and I’m requested to sign in as the system owner (which I solely am).

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Kie Wilson

Lyricist I

Did anyone ever get any joy in the end? I’ve changed broadband today and now can’t get any of my speakers to work or even connect after countless attempts!

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