Sonos System

It does seem to be a hot mess. I don’t understand how or why they thought any of their “innovations” were good/clever. Just when I think I’ve cracked it I’m just constantly hit with “sign in as the owner” I hate to break it to you Sonos, I am the owner, the only user and thus incredibly confused as to how you’ve come to any other conclusion.

I have been in the CI AV industry for 18 years and never would have thought that Sonos was the root of an issue i was having. I happened to add a couple of WAPs in my home over the weekend and went to use my Sonos after getting them online. I spend 3 hours troubleshooting my APs for any possible restrictions, shorts, hell even crossed wires when I built the 45 ends….. All other things on the network worked perfectly after a couple of products needing to be power cycled. I finally gave up and assumed it must be Sonos….. Thank you for the confirmation that Sonos is fallible and this is a them/new app problem. 

I also can’t connect to my system. I’ve lost connection to my Sonos move. I’m signed in, performed factory reset on my Sonos, and still cant do a system update. Restarted my modem, and tried every possible solution found online. I’m extremely annoyed. And the best thing i’ve read all day is on the Sonos website home page - “Effortless Listening”. 😡

Just piling on here, I just received a refurbished Arc, and for the life of me I can’t get it to connect, despite factory resets, owner transfer, etc. Still stuck on “Sign in as the System Owner”. I’ll be reaching out to support if I can find the time, in the meantime it’s a futuristic looking $700 log on my TV stand. Very very frustrated.

I’m both happy and sad. I’m happy it isn’t just me and sad that it’s clear this won’t be an easy fix even with “assistance” 

Things I’ve tried

-restarting speaker

-factory reset

-removing from router

-giving it its own profile on the router

-using both 2.4 and 5.0ghz connections

-creating a new Sonos profile

-using an android and iPhone to set up speaker

-deleting my account

-Sonos chat bot

-restarting phones and router

-different wifi

It doesn’t matter what I try I cannot do anything because either the speaker doesn’t connect and/or I get stuck in a loop because it wants me to sign in as system owner (already am) I for the life of me cannot fathom how Sonos has achieved this. It’s clear it isn’t just a small issue as all it takes is one look at the community page or even their social media. It’s just a constant them of “unable to connect” or “can’t sign in”

Same issue here after having Sonos system for over 10 years and having faced a ton of different errors and issues over the years. This  “system owner login required” error loop finally got me: I am not able to log in any more, even after trying all the tricks, and I am now unable to use my Sonos.  And yes, I am the system owner. A very frustrated system owner. 

This is beyond ridiculous. A normal sane company would’ve made a more fluid and user friendly system. Yes I get the whole “it’s better over network” but it’s not when you can’t sign in. So currently I have a decorative paperweight. 

I’m trying now to delete my Sonos account completely, factory reset my speakers (for the 100th time), and create a new Sonos account as a system owner (….), to which I’ll then add my speakers again.

Exactly what I wanted to do on a Friday evening.

 I’ll update this thread if this works and we could get those paperweights to sing again!

I too shall try this. I mean who wants to be outside in the nice warm weather when you can be inside fannying about with a musical statue.