Sonos System

My ticket about the S2 app was closed a few hrs after I opened it…without talking to me. Things must REALLY suck at their office. 

Same issue here - spent 8 hours in an endless loop trying to update my Play1…. ‘takes several minutes’ has turned into 4 hours with the updating status stuck at ¾…woeful, very poor service from Sonos, this heavy, grey lump is about to become an expensive doorstop…

Hi we’re Sonos yknow how easy it to use a Bluetooth speaker? Well now imagine we remove that, force you to use an internet connection, demand you log into an account of which we make near impossible to sign into and then we will send out an update that you won’t be able to do because you aren’t the system owner (even though you are) We’re so sure our system is perfect we will ignore any community posts criticising us

I just don’t think it’s meant to be. I wonder how the customers who have spent £000s on a complete set up get this kind of service. Just because I have a play 1 second hand doesn’t make me any less of a customer. How can I update the bloody thing if you constantly get stuck in a loop of being told you’re not the owner. 

NEW APP UPDATE IS OUT! I haven’t tried it but will check on it when i get home. Good luck to everyone!

I’ve just managed to get my system back up and running - stopped working when I went from NBN to 5G yesterday.

some of my steps - maybe unnecessary but  . . . 

• Hardwired to new 5G modem
• set-up Playbar
• removed connection and joined WiFi
• Added my Play1’s for surround

I can't recall when but somewhere in that process it forced to update - I hadnt see above post on the update

As expected all isnt 100% - the TruePlay doesnt seem to want to work now - haha - but they are all connected

Hope that helps - GL All

So with the new updated app I was excited “finally Sonos will come through” oh how naive of me. 
1. just tried to connect and nothing worked stuck in owner loop

2. factory reset speaker and deleted app
3. reinstalled app and turned speaker on
4. signed in
5. found speaker
6. connected to network
7. update began
8. connection dropped 
9. opened app 
10. click start update
11. Sign in as owner loop
12. go back to step 2. And repeat 5 times and shock horror…nothing works

    

     

Just to add it makes absolutely zero sense why it can’t be updated by anyone. Surely a tech company such as Sonos should be able to allow not only Bluetooth to work but also update and downgrades happen within the app without the owner? 

Damn, I had my fingers crossed for this, I’ll check it out on my system later after work.

Let us know how you get on. I just keep getting stuck here. I’ve tried updating via Ethernet and wireless/hotspots. I just want someone to go “Dan press this button and it’ll work”