Enthusiast I

Answered

Sonos System

74 replies
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I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the system

owner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it.

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BumperAnswer

Terrible luck, Sonos rolled out a dumpster fire of an app May7. Save your sanity and contact support. Hopefully the wait is only an hour or four. 1-800-680-2345

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BPD-DanAuthor

Enthusiast I

This is the WORST experience I’ve ever had with a new product!!!! RETURNTHING THIS *!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

So they can moderate replies but not actually respond themselves. Geez anyone would think Sonos is a scam of a company because they market themselves as a high end audio company but only fools with too much money would by them now. Imagine your top end speakers being out done by a speaker like Alexa or Google home.

R

ricpolit

Lyricist I

After spending one full day on this, and putting myself to sleep dreaming about this, I was able to finally solve the issue.

This is what you need to do, hope this helps (it seems possibly the app update messed all of us when trying to register new items).

Delete the app from all devices you have
Unplug all old devices so they are not found in your system
Install the sonos app in only one device for now
Log in to the app, there would be no systems found
Setup only one device (new device you are trying to setup)
it will setup successfully
now, important piece, factory reset all other devices
one by one re-install
1. once reinstalled each one, there will be a software update triggered with each re-install of the reset devices, thats probably why weren’t able to just add a new device
You will need to add also the music services now, as all would have been deleted when you deleted and added the app
NOW FINALLY, YOU CAN LISTEN TO SOME GOOD MUSIC

HOPE THIS HELPS EVERYONE!

K

Krst

Nice, thanks! I tried this but got a bit stuck in 4) Log in to the app, there would be no systems found

I am not able to log in to the new (iPhone) app without either choosing 1) setting up a speaker or 2) join existing system.

Which one you chose?

EDIT: I tried both and hit the original “sign in as the system user” issue.

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BPD-DanAuthor

Enthusiast I

I will say I have tried this but still get stuck with it requiring the system owner. That’s the crux of the issue (I assume for most also) It’s almost soft locked itself and we have the code to unlock it but for whatever reason it refuses to understand we are the owners. I’ll give it another try in the morning but so far I’m still at a loss

K

Krst

After spending one full day on this, and putting myself to sleep dreaming about this, I was able to finally solve the issue.

This is what you need to do, hope this helps (it seems possibly the app update messed all of us when trying to register new items).

Delete the app from all devices you have
Unplug all old devices so they are not found in your system
Install the sonos app in only one device for now
Log in to the app, there would be no systems found
Setup only one device (new device you are trying to setup)
it will setup successfully
now, important piece, factory reset all other devices
one by one re-install
1. once reinstalled each one, there will be a software update triggered with each re-install of the reset devices, thats probably why weren’t able to just add a new device
You will need to add also the music services now, as all would have been deleted when you deleted and added the app
NOW FINALLY, YOU CAN LISTEN TO SOME GOOD MUSIC

HOPE THIS HELPS EVERYONE!

I so so wanted this to work for me, but when I log in to the the app after unplugging everything etc. and choose “ Add speaker or component” I still get “Sign in as the system owner” prompt, and I cannot move forward from that despite I am the system owner.

Unfortunately I am back to the original sign in fail system owner loop.

B

BPD-DanAuthor

Enthusiast I

After spending one full day on this, and putting myself to sleep dreaming about this, I was able to finally solve the issue.

This is what you need to do, hope this helps (it seems possibly the app update messed all of us when trying to register new items).

Delete the app from all devices you have
Unplug all old devices so they are not found in your system
Install the sonos app in only one device for now
Log in to the app, there would be no systems found
Setup only one device (new device you are trying to setup)
it will setup successfully
now, important piece, factory reset all other devices
one by one re-install
1. once reinstalled each one, there will be a software update triggered with each re-install of the reset devices, thats probably why weren’t able to just add a new device
You will need to add also the music services now, as all would have been deleted when you deleted and added the app
NOW FINALLY, YOU CAN LISTEN TO SOME GOOD MUSIC

HOPE THIS HELPS EVERYONE!

I so so wanted this to work for me, but when I log in to the the app after unplugging everything etc. and choose “ Add speaker or component” I still get “Sign in as the system owner” prompt, and I cannot move forward from that despite I am the system owner.

Unfortunately I am back to the original sign in fail system owner loop.

I was so hoping you were gonna say it worked and that I was just being a bit thick :( Even the guy who gave me it has no idea what its problem is and he’s just found out today that his new Sonos device has also got him in the loop