Enthusiast I

Answered

Sonos System

74 replies
3390 views

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the system

owner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it.

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BumperAnswer

Terrible luck, Sonos rolled out a dumpster fire of an app May7. Save your sanity and contact support. Hopefully the wait is only an hour or four. 1-800-680-2345

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BPD-DanAuthor

Enthusiast I

Like everyone here. I haven’t been able to connect my Sonos play 1 to the system after following all the help articles and instructions. :( I don’t understand why logging in my issues, no one can email a solution.

I think that’s the worst bit. I don’t know about others but I’ve tried reaching out and it’s ridiculous. I’ve tried following the numerous rinse and repeats on YouTube/Google and none of them actual deal with the issue we’re all having.

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Jett757

Lyricist I

Having same issues as described above. Sad part is I was just telling my neighbor about my Sonos setup. Figured I’d upgrade my app and system since it was on my mind. Too nice of a day outside to spend an hour + mucking around with this crap.

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Krst

I just received a survey from Sonos about their new app. What a timing.
I especially enjoyed rating the following statement in the survey:

“Everyday interaction with my Sonos system is delightful”

Well let me tell you how I really feel..

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SaraCG

Trending Lyricist I

There are two of us with accounts on our system. For some reason my account is (mostly) fine but my husband has only limited access to things and gets the “sign in as system owner” message. When he goes to System Settings he is unable to select anything and gets the sign is as system owner message.

We’ve tried the “reset app” on his account to try and set it him up on the system again, to no avail. So we’re just using my login for now.

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BPD-DanAuthor

Enthusiast I

There are two of us with accounts on our system. For some reason my account is (mostly) fine but my husband has only limited access to things and gets the “sign in as system owner” message. When he goes to System Settings he is unable to select anything and gets the sign is as system owner message.

We’ve tried the “reset app” on his account to try and set it him up on the system again, to no avail. So we’re just using my login for now.

It’s clearly an issue on Sonos end but instead of acknowledging any of the numerous community posts or social media posts they ignore it. What good is an item that you have to use work around for? And that’s if it even works, otherwise, like many in this thread we are left with a speaker which is beaten by an Alexa or my old man playing the spoons

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gruffhaulder

Lyricist I

I’m a brand new Sonos owner and this is a real * experience. Pretty close to boxing it back up and returning it. Getting the endless login / update loop

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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ryandubs

Lyricist I

This is the WORST experience I’ve ever had with a new product!!!! RETURNTHING THIS *!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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gruffhaulder

Lyricist I

Somehow a green light appeared on my beam gen 2 and it’s working now, despite the app not working. Guess the software update happened anyway. May of rebooted it a couple times, not really sure if holding down play button is rebooting or not without a decent app to walk me through it.

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Ak0102

Lyricist I

Like everyone here. I haven’t been able to connect my Sonos play 1 to the system after following all the help articles and instructions. :( I don’t understand why logging in my issues, no one can email a solution.

I think that’s the worst bit. I don’t know about others but I’ve tried reaching out and it’s ridiculous. I’ve tried following the numerous rinse and repeats on YouTube/Google and none of them actual deal with the issue we’re all having.

The last two times, I made it to live chat and they assured they will solve my issues and we will get cut off and no follow up. I have also sent in diagnostics but never got any action either. It’s interesting Sonos listed community as an option so we can see how many people are in the same shoes and give up trying?

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BPD-DanAuthor

Enthusiast I

What’s that sign in to update? What’s that, you signed in? We can’t have that you’re not the owner even though you are. People keep this thread alive I feel when we hit 000s of replies Sonos might take a Quick Look and deny they’re at fault

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