Sonos System

74 replies
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I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the system

owner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it.

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BumperAnswer

Terrible luck, Sonos rolled out a dumpster fire of an app May7. Save your sanity and contact support. Hopefully the wait is only an hour or four. 1-800-680-2345

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Rhonny

Prodigy III

In your router settings, change your wifi credentials (SSID/wifi name and password) back to your old WiFi credentials to fool Sonos into thinking it’s the old WiFi to which is connected. Others have had joy with this route.

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Kie Wilson

Lyricist I

I’ve already reset my app and speakers and so I don’t think it would even recognise the old wifi. Tried to call help desk and a 55minute wait time!

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Rhonny

Prodigy III

I’ve already reset my app and speakers and so I don’t think it would even recognise the old wifi. Tried to call help desk and a 55minute wait time!

From what I’ve read of waiting times on here, 55 mins is a blessing…

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Krst

My issue finally went away with the most recent app update and I managed to re-add my old speakers.