Contributor I

Answered

Sonos Play:3 won't connect

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I have a Sonos 1 and I am pretty happy with it. I just bought a used 3 and I can't get it to connect my system. I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help.

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Corry PAnswer

Sonos Staff

Hi @Ray 99999999

Welcome to the Sonos Community!

When speakers that are flashing green are found by the app but won’t add, the best fix is to switch your router off for at least 30 seconds, then try again once you have internet. Please make sure your app is connected to your existing speaker(s) before trying to add the new one. If you continue to have issues, try switching off any WiFi extenders or boosters you may have and try again.

If you still have problems adding the speaker, please get in touch with our technical support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry PAnswer

Sonos Staff

Hi @Ray 99999999

Welcome to the Sonos Community!

When speakers that are flashing green are found by the app but won’t add, the best fix is to switch your router off for at least 30 seconds, then try again once you have internet. Please make sure your app is connected to your existing speaker(s) before trying to add the new one. If you continue to have issues, try switching off any WiFi extenders or boosters you may have and try again.

If you still have problems adding the speaker, please get in touch with our technical support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

E

EAG161

Lyricist I

Ray! Have the same issue with a play:3 I just picked up from a friend. He swears the speaker was working perfectly just 2 weeks ago. I have the same situations yours. My play3 won’t fully restart, white led and green mute light are always flashing and the play3 only gets recognized when it’s plugged in using an Ethernet cable. Mid installation, when it prompts me to “press the play bottom on the speaker” it does not recognize it however, if I press both volume up and mute, it goes to the next step but fails (shown in the picture)

where you able to get yours going?

S

StephanoP.

Lyricist I

I just had this issue today. I actually sell Sonos stuff and have had no help from Sonos whatsoever.

The reason the speaker isn't working with the S2 app is because it's firmware is too old to work with it. If you set it it via the S1 app and then it will work fine. Once it's updated reset the speaker and then pair it with the S2 app. Very frustrating with how little help there is with things like this.

But I hope this helps!

T

Tomepain

Lyricist II

Thanks for the above info. I am having this problem as well but can no longer access version 1 of the app.

It takes me straight to a screen that saysuse Sonos version 2 of the app???

help

T

Tomepain

Lyricist II

Did anyone resolve the issue?

Airgetlam

Did you contact the technical support team, as suggested in the post above?

Bruce

T

Tomepain

Lyricist II

I resolved the issue.

I used another device and downloaded version 1 of the app. This allowed me to update the Sonos 3.

I could then add the play 3 to version 2 of the app as it had the necessary firm wear update and was recognised.

thankyou

Airgetlam

Outstanding, and thank you for posting the solution to your particular situation. Hope it helps someone else in the same boat.

Bruce

C

Carlos4927

Lyricist I

For anyone who encounters this issue and has multiple sonos products, I was able to finally get into the Sonos S1 app by unplugging all of my S2 compatible sonos devices and leaving only the speaker that was giving me the problem connected and online. Once that occurred, the Sonos S1 app allowed me to configure the outdated Play:3 and I was able to complete the setup. Now I plugged all my other sonos speakers in and everything works great on the S2 app. Hope this helps.

B

boldena

Lyricist I

I just had this issue today … The reason the speaker isn't working with the S2 app is because it's firmware is too old to work ...

This solved my issue! Thank you!

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