Contributor I

Answered

Lost A Room On the Sonos App

144 replies
129797 views

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?

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Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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Ryan A

Sonos Employee

My diagnostic is 6159950. Thanks!

The diagnostic show that bedroom isn't connected, is the LED on? Does it often pop back in the app? If so also submit a diagnostic from the moment it is connected. What is the range between the bedroom player and the other players?

Help others find useful content by clicking the like button and selecting the best answer to your question

J

Jpro22

Lyricist II

It initially was in and out but now it is been out for a while. The LED light continues to blink green. My diagnostic code now is 6177657

J

Jpro22

Lyricist II

It initially was in and out but now it is been out for a while. The LED light continues to blink green currently. My diagnostic code now is 6177657

Jeff S

Retired Sonos Staff

It initially was in and out but now it is been out for a while. The LED light continues to blink green currently. My diagnostic code now is 6177657

Hi Jpro22,

Your diagnostic report shows that there is wireless interference causing communication errors between your Sonos units. This is probably why your unit dropped from the system. As your previous diagnostic didn't show much interference, it's possible that your home router is set to automatically switch channels. We recommend disabling this option and setting your router's wireless channel to a channel different than that of your Sonos system.

You can change the Sonos wireless channel, here's how.

Once you've changed your wireless channels, try to add the missing player back to your system by following this guide.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

Jpro22

Lyricist II

That worked! Thanks!

W

Waggers5009

Lyricist III

Hi, I had issues a month ago, finally got round to adding a boost, got everything working and been listening to music tonight, room has just dropped again ☹️ Diagnostics 6253990 thx Julie

Jeff S

Retired Sonos Staff

Hi, I had issues a month ago, finally got round to adding a boost, got everything working and been listening to music tonight, room has just dropped again ☹️ Diagnostics 6253990 thx Julie

Hi Julie,

It looks like your missing Sonos unit is communicating wirelessly with the rest of your system but it does not have a valid network address. This may be due to the weak signal strength of the connection. How far away from the next nearest Sonos unit is your missing unit? It may help to move that speaker closer to the rest or to look nearby for third party wireless devices which could interfere with the signal. If any such device is near or in between your missing unit and another Sonos speaker, try moving that device away and see if it helps.

Help others find useful content by clicking the like button and selecting the best answer to your question.

L

Lars Christoffersen

Lyricist I

Hi
I have the same issue. Keep loosing Sonos 3. I can cut power a few times, and it is usually found again, but usally disapeares again within 10 min.
Diagnostics code: 6322295.

/Lars

Jeff S

Retired Sonos Staff

Hi
I have the same issue. Keep loosing Sonos 3. I can cut power a few times, and it is usually found again, but usally disapeares again within 10 min.
Diagnostics code: 6322295.

/Lars

Hi Lars,

It looks like there are a few wireless networks in range on the same channel as your home network. This may be the reason your Sonos units aren't staying connected wirelessly. Please try changing your home router from wireless channel 11 to 1. Let me know if that doesn't help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

T

tagreners

Lyricist II

Hi, I have the same issue. Works again if I reboot router but would very much like to solve this permanently :)
Diagostics 6333067. Thx.

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