Contributor I

Answered

Lost A Room On the Sonos App

144 replies
129797 views

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Jeff S

Retired Sonos Staff

Hi Toni,
Please try rebooting your missing player by removing it from power, waiting ten seconds, then plugging it back in. If this does not bring the unit back, there maybe some wireless signal interference preventing connection. To see if this is the case, we'd like to see some data from your system. Please submit a diagnostic and reply with the confirmation number: Submit diagnostic.

Help others find useful content by clicking the like button and selecting the best answer to your question.

F

Frederic Larmuseau

Lyricist I

Hi Sonos, Have the same issue, can't seem to reconnect players even after resetting to factory settings. Diagnostic confirmation number 4530838 Frederic

Jeff S

Retired Sonos Staff

Hi Sonos, Have the same issue, can't seem to reconnect players even after resetting to factory settings. Diagnostic confirmation number 4530838 Frederic

Hi Frederic,

Your missing Sonos units are connected and communicating with the rest of your Sonos system. They do not show up because they have no IP addresses. Your router is responsible for assigning IP addresses to components on your network, including the Sonos speakers. Please try rebooting your router. Many times this will cause your router to send out IP addresses to all the components on your network.

If rebooting your router does not work, please let us know. We will get you in contact with our phone support team to help log in to your router to check settings.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

mikefenna

Lyricist III

I have the same issue - diagnostic confirmation number is 5567889

Jeff S

Retired Sonos Staff

I have the same issue - diagnostic confirmation number is 5567889

Hi Mikefenna,

There looks to be some wireless interference on your system which could explain why one of your units is not showing up. Please check to make sure your BOOST is not too close to your router or any other wireless device. We generally recommend keeping a couple feet of distance between them.

It may also help to change the wireless channel on which your Sonos system operates, here's how.

You can also try rebooting your router to ensure that it is sending out the most up to date network information to your connected devices.

Please let me know if these steps help or not.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

mikefenna

Lyricist III

I re-added the device and it seems to be working at the moment - I guess we'll see if it disappears again (it had been working fine for months and I didn't move the boost).

I have the same issue - diagnostic confirmation number is 5567889

Hi Mikefenna,

There looks to be some wireless interference on your system which could explain why one of your units is not showing up. Please check to make sure your BOOST is not too close to your router or any other wireless device. We generally recommend keeping a couple feet of distance between them.

It may also help to change the wireless channel on which your Sonos system operates, here's how.

You can also try rebooting your router to ensure that it is sending out the most up to date network information to your connected devices.

Please let me know if these steps help or not.

S

sti marcus

Lyricist I

New user since December and love it and never had any issues until tonight. The unplugging the missing room component did the trick. Thank you

H

Henry_123

Lyricist I

Hi. We've tried rebooting but with no luck. Our diagnostic number is; 6072692

Jeff S

Retired Sonos Staff

Hi. We've tried rebooting but with no luck. Our diagnostic number is; 6072692

Hi Henry_123,

Your Sonos system has a high level of interference causing some communication errors. Your missing unit is still communicating wirelessly with your other units, but it's not a strong enough connection for the speaker to stay on the app. Please start by changing the wireless channel your system uses, here's how.

It may also help to update your Sonos system, here's how to do so.

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

Bhatty2

Lyricist I

Same problem. Was working fine yesterday, but now it won't connect. It's one of four (Office; other three are Master Bedroom, Dining Room and Living Room) and perhaps ironically, the only one in the same room as the router. Diagnostic confirmation 6103663

Show more replies

Sign up

Login to the community