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connection errors


My sonos isn't working and it says not connected to the WiFi. But It is. I've had nearly 4 hours on the phone with 4 different sonos advisers and no joy. Anyone got any ideas please 

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2 replies

controlav
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  • Maestro
  • 7431 replies
  • November 12, 2022

If on iOS make sure the app has “local network” permission and that you do not have a VPN. If not on iOS, tell us what platform you are on.

Did this use to work, or are you a new customer with no prior Sonos setup?


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  • Trending Lyricist I
  • 38 replies
  • November 13, 2022
hello, what sonos speaker are you using?what device are you using? (computer or phone)check if your wi-fi is in the 2.4 Ghz standard, some sound speakers are not compatible with 5 Ghz.Cordially
 

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