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AllanGR
Contributor I
April 21, 2021

Sonos Roam - Battery drain

Hi everyone, 

I received my Sonos Roam yesterday and I am quite concerned by the battery drain on standby mode.

My roam is losing about 10% every hour on standby, which brings us to 10hours but I was expecting 10 hours in playing mode.

Should I be concerned by those stats are it was the expected consumption?

Thank you 🙂!

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    278 replies

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    wrmy
    Contributor I
    May 28, 2021

    I’ve had mine a month now and as long as I remember to completely remember to power it off it loses very little battery life.

      gegegegege
      Lyricist I
      May 28, 2021

      On my side, it’s over.  The roam is now back at Best Buy.  Having to always to turn off the roam to save the small battery life was not acceptable to me.  And 10 hours of use with the volume at 50% is really not something that we should get from a portable speaker in 2021.  Back to my old Bose Soundlink Mini 2 now.  It’s still performing well and it’s giving me more than 10 hours on a single charge.  Not bad for a 5 years old speaker.  I wanted an Airplay portable speaker, but it won’t be this time.

      I can’t believe some of the comments on this post lately. It takes 1 second to press the button and turn it off!! Omg...come on guys...

      The issue is that is a solution to a unnecessary problem (see almost any other portable speaker on the market, most coming in much cheaper than the Roam) especially when many feel that the battery life was going to be one of the features of the product and not a drawback. As of right now, it’s a drawback. 

        Bldrt
        Lyricist III
        May 29, 2021

        Same issue here. Every day for the last few weeks the battery drains overnight. Is there still no fix?

        I like the Roam a lot bit this is unnacceptable.

        GuitarSuperstar
        Lead Maestro
        May 29, 2021

        Same issue here. Every day for the last few weeks the battery drains overnight. Is there still no fix?

        I like the Roam a lot bit this is unnacceptable.

        Have you considered completely shutting off the Roam so the battery doesn’t drain overnight?

        "Receive with simplicity everything that happens to you." - Rashi
        Bldrt
        Lyricist III
        May 29, 2021

        I don't consider that to be a fix.

          Bldrt
          Lyricist III
          May 30, 2021

          To the Sonos support team (do they still read these fora?):

           

          yesterday 12:00 Roam fully charged and disconnected from the USB cable afterwards. Diag code 617307931

          24 hours later: Roam battery down to 12%. Diag code 87688964

          Stand-by only. 

           

          Just to be sure i submitted another diag this morning at 7:30. Battery down to 32% at that time: Diag code 2057238190

          bn7yuki9
          Lyricist I
          May 30, 2021

          Adding my frustrations with the Roam. Battery drain is fast, but in addition, USB charging is super duper slow. Mine’s been charging for maybe 15 hours and has gone from 12% to 45%.

           

          This is unacceptable and a total embarrassment for SONOS.

           

          @Corry P you posted two links to technical support earlier in this thread. Both of those links point to support.sonos.com. The two options for contacting support are chat and phone. Chat says that there are agents available, but when actually requesting an agent, the bot says that nobody’s home.

           

          That there are this many people with the same issue and only a token attempt to respond is pitiful.

          Bldrt
          Lyricist III
          May 30, 2021

           

          Adding my frustrations with the Roam. Battery drain is fast, but in addition, USB charging is super duper slow. Mine’s been charging for maybe 15 hours and has gone from 12% to 45%.

           

          try a different charger. 

          Bldrt
          Lyricist III
          May 30, 2021

          I chatted with Sonos Support. 2 things:

          1. there is a known issue with Google Assistant and draining battery. They are working on it. For now Sonos recommends to remove GA or completely shut down the Roam until this is fixed.
          2. the IP lease time on my router was 1 hour, meaning the Roam woke up every hour to renew its IP. Sonos recommends to increase the lease time to 1 day. So I did.

          Hope this helps.

            Alex_34
            Contributor I
            May 30, 2021

            Seesh...and I thought the fact that my two-day old Roam needs to be recharged after light use and being in sleep mode was just me having problems.

            Looks like another bozo move from Sonos, right up there with a) originally trying to kill working-just-fine S1 speakers and b) failing, after all these years to update SMB to protect the networks of users with large libraries.

            I don’t know why I keep buying more of this stuff. 

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