Speakers

Hello, I know Sonos beam does not have bluetooth. I would like to know if it is possible to connect directly (wireless) a Sonos Beam via Airplay using Netflix, Prime or Flex in order to have the sound from the Sonos Beam speaker ? Best,

Hi All Currently on Holiday and the cottage we are staying has a Sonos 1 , can i link my account to get the 1 to work ? , Not having much luck with it at the moment , 

I have a Rotel A12 and Bowers and Wilkins 685 S2 speakers. I like them but there was something about my stereo pair of Ones that I liked. Guitar strings were forward and clear and warm and vocals were the same.So I am trialing a stereo pair of Fives to possibly replace my current HiFi system and they sound too airy and lack the warmth and definitive clarity of the Ones.My summary is that they sound like Sonos speakers that are afraid to be Sonos speakers. They should be a huge step up from Ones.   They have great bass but the bass isn’t integrated well enough. Their ability to have such deep bass should better fill out and warm up the rest of the instrumentation. Vocals are weak and light with too much air surrounding them instead of being warm and tight and direct which I find in the Ones.I continue to listen hoping they break in. I get people don’t believe in speakers breaking in but they do. They are moving parts that become more relaxed. It WILL affect sound. My second One sounded

Look, the good thinks about the app are: to control the EQ, set Trueplay (ONLY in iPhones, no iPads or Android devices…) and to set the voice or night mode. I find it useful for those things I just mentioned.Then if you want to search your music is a nightmare. The users, We love to use out streaming music services such as Spotify and go to Spotify Connect and select your device or speaker and play our music on that selected device. We like to go simple without complicate our life. Also, the interface in Spotify for searching music is more dynamic and accurate than the Sonos App.Now here is the problem, when I go to Tidal or Qobuz apps and try to look for the Sonos speakers in their Tidal Connect and Qobuz Connect I don't see them. So I have to go to the boring and ugly Sonos app and search for the Song, which it is not as accurate as searching from the Streaming Music App. In addition If I found the song and then I want to start the Song’s Radio in the Sonos app, this is not possible.

Does anyone have any good solutions for cleaning the grill of the arc from child induced peanut butter smeared into it?

I am experiencing problems with my Sonos Roam in relation to wifi connectivity. The speaker will only work on wifi when virtually on top of another Sonos speaker or with feet of the wifi router (therefore unable to Roam!). The range, if I can call it that, is non existent. If I switch to Bluetooth but then try to group the speakers, it becomes intermittent or simply stops playing. This is driving me mad and as a Sonos fan, I’m desperately disappointed in it.How can I resolve this issue?

Hi All,I have been debating getting a Sonos One speaker (still undecided on the One vs One SL but leaning towards the One SL refurb) and wanted to check in with folks on how well your Sonos One works with AirPlay 2. Does your Sonos One work well all the time, sometimes, or often has issues with AirPlay 2?This would be taking into account two things:General AirPlay 2 performance (smooth playback, music quality, hiccups, delays etc.) Multi speaker performance (either through Sonos speaker grouping, or AirPlay 2 speaker grouping)Would really appreciate hearing any feedback from the community :)

I can connect my Play 5 with ethernet.  If I then remove the cable it connects to wireless.  however if I power cycle the play 5 it won’t connect to wireless.  Appreciate any assistance.

Probably a dumb/easy question but I couldn’t find the answer anywhere. Can I use any USB-C cable to charge the Roam? The one provided with it doesn’t quite fit with the silicone case I bought due to the way it’s angled.

Hello, as I just received my SONOS ROAM I have tried many times today to get it connected in Bluetooth by following the procedure as described in that link.https://support.sonos.com/s/article/4989?language=frSo I kept pressing the button at the back but the blue light never went on and as a consequence the product had been left undiscovered for my mobile phone.Is there anyone who encountered the same issue & what should I do to get it solve.Thanks for your help

Hello, I’m currently in a boarding school and had to hard reset my Sonos roam, as it was not working properly. Now I have the problem, that I can't set up my roam, as I don't know the password to the wifi because I only got access to it by installing a profile on my iPhone. Do you know any ways to solve my problem?Thanks for help

Hi all,I was so excited to receive my Sonos Roam this week. First Sonos product for me, but I love the brand and my interactions with other Sonos products in the past (friends, showrooms) have always been great.  Unfortunately, I sent my Roam back to Sonos for a refund. The problem? That power button at the back.  Everything else is excellent, sound, design, size, I love it. But the power button is a really poor implementation. There is no click whatsoever unless you press the button really strongly. I never knew if I was successful switching it on or off. If you press the button a bit on one side it just doesn’t work. It got on my nerves and I ended up sending it back.  I was thinking maybe I got a bad unit, but I have seen a few comments in Reddit which are consistent with my experience.  how is it working for you? I might go to a brick & mortar store to try one out. If I can confirm all units are the same I will have to wait until this is fixed or get an alternative brand which,

Hello Sonos Team Happy Wednesday, I was checking details on your Sonos Play 5 generation 2 & 3 and just wondering is possible to adjust-update the app so all generations can pair, which will increase customer experience since final users will be able to pair their devices to enjoy the high quality of this amazing products.Regards

Accident’s happen!Does anyone know where to get a replacement top.   Thanks, Zac

I’ve had my Move for about a month, its the 1st Sonos product I’ve owned, coming from the world of headphones and Hifi. I am confused by the lack of detail around the functionality of the Move. There does not seem to be a proper manual as such, makes it hard to understand how it works. I use the move mostly in 2 rooms. The second room does not have a charging loop and I’m not near the device when its in use. After playing music and stopping, after around 30 min, it goes into a stand-by stage. I’ve read a few other discussions on the topic, again seems odd we are asking each other how these things work and not referring to a manual that defines its functionality. I’ve been supplied a link to a document on the Sleep Mode -https://support.sonos.com/s/article/4828?language=en_US, 1st rep didn’t seem to know about it, second didn’t know about it until after factory reset, etc… I want to be able to resume playback after 30 min from the play button on top or the app. For now the play button d

4 years ago I installed a playbase, woofer and 2 alexa-enabled Sonos Ones (1st gen) in my family room. Since in this configuration only one of the two sonos ones will respond to alexa, I think I will relocate one to my study and replace it in the family room with a speaker that is not voice-enabled. I have two questions: 1. what is the best choice of speaker to purchase to substitute the existing sonos one, and 2. Can I configure a single speaker in the study to play mono, or can it only be configured to play either left or right?TIA .... Greg

Is there a way to connect a Sonos Roam to 2 different WiFi systems?  I have one WiFi at home and one at my cabin.  I would like to be able to just take my roams up to the cabin and have them work there.

Hi All,Hoping some could help me. I haven't been able to find a concrete answer.I want to ‘stream’ vinyl from my turntable to my Apple HomePods. Not the Mini’s, but the large first gen HomePods. From what I can tell, they are Airplay 2 compatible. I have added the Sonos AMP into Homekit (Home app) on my iPhone.My current setup is: Phono/Line out from the turntable into my Sonos AMP. Considering the Sonos AMP is Airplay 2 compatible, along with my HomePods, I thought the Sonos App would find my HomePods. This however, doesn’t seem to be the case. Am I missing something, or is my logic of the Sonos AMP ‘seeing’ my HomePods something it cannot do?Any information would be very welcome!

Hey everyone,Every patch / update I always consider posting some thoughts on what I'd love to see in follow-on updates, so posting this time around.This first set is really what I would consider 'quality-of-life' improvements based on my usage (in no priority order): Separate volume controls for the different audio 'channels' (e.g. the assistant voice, the alarm, the audio streaming, etc.). Why: I frequently find the Alexa voice is not as loud as I'd like, so want to increase her volume while not increasing the music volume Allowing mixing of sound (and volume) between the streaming audio and external input on the Beam / Arc / Fives Why: I have a Beam and Arc hooked up to Xboxes and sometimes my family and I would like music to continue to play while playing a game on the Xbox (easily mix in-game sounds and your streaming music) Setting Assistant microphone sensitivity Why: I have a Roam in the bathroom and Ones in the bedroom and when I call 'Alexa' while in the bedroom

I am playing music through Spotify to a few devices: Speakers attached to an airport express, Denon Receiver, Computer, and Sonos Move.  After 20 minutes or so you can here a click on Sonos Move and then the music gets out of sync, like an echo.  If I turn the spotify connection off for Sonos Move and back on it will run for another 20 minutes or so.  My connection to Sonos: Spotify on a Mini Mac, Orbi Router to Orbi Satellite to SonosI noticed that I’m getting RX Packets dropped (see below):br0 Link encap:Ethernet HWaddr 48:A6:B8:EE:92:66 inet addr:192.168.1.22 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::4aa6:b8ff:feee:9266%702539728/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:9703223 errors:0 dropped:67071 overruns:0 frame:0 TX packets:571522 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4471608129 (4.1 GiB) TX bytes:208990338 (199.3

Hi Something I found strange the other day. When my sonos Roam is connect to my wifi network I can use it with Google assistant to request song but when I leave my house I can't.. Seems strange to me that the mic operation is not transferred from the phone when connected over Bluetooth.. Or is it just me? 

My Sonos roam arrived the night before we went on holiday last week.  I am pleased with the flexibility of the wifi and bluetooth modes, but it soon became apparent after we got to our destination that the bluetooth device switching on the Roam is very poor.  We had 3 people in the house who paired to the speaker at various points to play their music choices, but when the next person came along, it was a great big faff / fuss to work out who’s phone or iPad was hogging the connection, and ask them to turn off their bluetooth in order to free up the roam to connect to the next person’s device.   We have a bose soundlink mini which allows you to cycle through the existing paired phones/devices and provides some oral feedback on each press “Connected to Michael’s iPhone” *press* “Connected to Michael’s iPad” *press* etc…   Can Sonos please consider something similar?     

I actually did not know that neither Roam or Move connects to the Sonosnet (but to the router’s WIFI directly), when I bought my Roam. Which is a bit sad, because I do have wired speakers scattered around the house, but only one router. Do you guys think they will ever enable this through a software update? Update: I totally see I forgot to mention sonosnet in the title, and it seems like I cannot edit that, or delete this post to redo it.. 

As stated in the title, I think the Sonos S1 devices (such as the Connect Amp, the Connect and the Playbar) are all connecting to the one and only Google Wifi router in the other room. I would like them to connect to Google Wifi AP that is in the same room as they are. I have everything working except this issue, all the units have a “weak connection” to the Wifi. It would be great if there is a way to make the Sonos units see the local AP.

So please note this is different from: That topic is discussing multiple SONOS networks. I just want to connect to a new network, without another Sonos setup.Use case:I have a small Sonos setup at home, with the controller app on my phone. I have a Roam on that network, working fine. I go on holiday, with my phone, laptop, and Sonos. I connect the phone, and the laptop, to the WiFi at the hotel or wherevever I want to connect my Roam to the same networkI cannot work out how to do this.I proceed through the app guidance on connecting to a new network, and of course it cannot find the Sonos Roam, since the Roam isn’t on the network. (See screenshots below). I can connect to the Roam fine by Bluetooth, and it seems that logically I should be able to “send” the credentials for the WiFi network to the Roam so that it can connect, but there isn’t a way to do this. The help just tells me to go through the process shown in the screenshots.Presumably I could factory reset the Roam, uninstall th