Speakers

I added a new Play1 (having to connect to my router and doing a factory reset) and now my existing Play1 won't play despite showing on the system).

1. Sonos removed Audible because an update caused the service to be incompatible with the Sonos system. 2. Sonos is planning for compatibility with Alexa, the Amazon VI or digital assistant or whatever you want to call them. 3. Amazon owns Audible So, my question is: Will Alexa-Sonos integration solve the problem with Audible-Sonos integration?

We got a new iPad and a new wireless router so we had to set up our two Play 1s all over and we can't get them to work. I get stuck at the point it tells me to find the sonos network. It doesn't appear on my list of available networks. I have the boost also and it can't connect to that either. I've unplugged the equipment several times and still haven't had any luck. My network connects great to the iPad. Thanks for helping!

Have just invested in a Sonos set up for the first time, and took the plunge with a pair of Play 1's, figuring that every single review without exception said they sounded fantastic. I'm slight underwhelmed to be honest. They're on wall brackets about 8 foot apart, have run Trueplay & the sound quality is not blowing me away. Listening to radio stations on tune in does sound pretty damn good, but streaming spotify/Google play music, it sounds a bit flat and undynamic. Anything with a bit of complexity, there is no detail, the bass is a dull thud and it all sounds a bit muddled. I did so much research before buying and reviewers and consumers alike rave about the crystal clear sound and finding details they've never heard before etc. Am not finding any of that. I'm far from an audiophile, I just like clear dynamic sounds from my system Any thoughts? Run trueplay again?

Sonos team, your product is the perfect candidate for recessed can light speakers. Just sayin' Just build the speakers into the recessed enclosure rather than the light bulb (unlike most of the junk that is available right now)

Hi all I have a Play 5 speaker which was distorted in the high range (tweeter) from time to time. It had only been in use less than a week, thou it was bought 8 month ago. I called the Danish supportline, who was very kind and serviceminded. he could also see, from the log file, that the first time it was power up, was less than a week ago. So after a little conversation, he said he would send me a new speaker, and then could i return the old one. Was really pleased by his knowledge, and kindness. I have now received my new speaker, but now im not so sure if it´s a new speaker or a "old" return speaker which they have repacked, because og the label, and that the corner of the inside case was damaged even thou the outer case (from the shipment) wasn't. I can se that it has been assigned a new VPN number (please see the attached photo), is there any good explanation for that, and what is that number ??

I have just changed my wifi connection and am now trying to reconnect my 2x Play 1 speakers, but it is not working. Step one: I have followed the instructions that the sonos controller recommends on how to change the wifi settings. Plugged my speaker into the router with an ethernet cable, but my speaker does not appear in the sonos controller as it should. It just keeps telling me that I need to follow the instructions. So I am going round in circles. Step two: I tried 'setting up a new system' from my phone. I get to the point where there is meant to be a temporary 'sonos' wifi network I am meant to join, but the network never appears. So I can't progress with those steps either. Can anybody help? Why does Sonos make this so difficult? Surely I should just be able to adjust the wifi settings in the app!

Sonos Play 1 will drop off the system or stay on the system but sound will be intermittent or not at all. I have tried changing the channel from 11 to 1 to 6

I have been having a problem with 2x Play 5s, the support team have given up after telling me to get a new router but not much insight besides that and there must be something on your network. Situation is that mobiles connect fine to Sonos machines but a laptop -Sony Vaio - fails to connect. Modem is Technicolor MediaAccess TG589vac. It is a 2.4Ghz and 5Ghz modem. I have finally figured out that the issue is for some reason the Play 5s are connected to 5Ghz (Support said that's notthe case) when I was advised Sonos only works on wifi (without Bridge) on 2.4Ghz. It is quite confusing as I have to somehow either switch off the 5Ghz so Sonos goes to 2.4Ghz alone or somehow move my laptop to 5Ghz so it can control Sonos app. Any other ideas?

Just bought a play 5 because it has the line in input but when I connect it it my TV the quality is very bad, particularly for speech, sounds like bubbles. I tried the settings as per the support page but no improvements, any ideas

I have a Sonos 5 in my living room and i am very satisfied with the sound, especially the base. But after putting the speaker on a wall mount much of the base is gone and the sound is different. If i have it in the corner on the ground it sounds wonderful but in the same corner near the sealing on a wall mount it loses all power. What should i do? Where is the best place to put my speaker?

Is it possible to connect my bike to Sonos? I just got the bike and it has bluetooth. &nbsp

I have installed a new router and tried to set up using one of my play 1's. I went through all the steps but when I selected wireless setup it gave me an error message. Any ideas why? It's not the frequency. My controller now only sees that play 1 and not the soundbar or other play1. How can I troubleshoot this? Thanks

Which has a better sound quality stereo pair of PLAY 1s vs a single Play 5?

Listened to all the major brands before purchasing, and for me, Sonos is far superior especially for clarity and dynamic range! Spent hours over the holidays listening to my favourite music and discovering (hearing) aspects of songs that I never knew existed. If you like jazz and want to showcase the speakers - try Cyrus Chestnut - Earth Stories. Just amazing!

I have a WiFi extender in a bedroom on the second floor. I have plugged the play 1 into it via Ethernet, will this give me a sonosnet that I hear people get when they plug a sonos product into their router

Do you buy speaker stands or just plop them on top of a table or shelf? I just setup a pair of Play5s myself. For now, I have them sitting on some large speaker stands that I had from previous speakers. I need a more permanent solution. What do other folks do?

I purchased one of each of the play:1 and the play:3 to do a comparison before investing in more speakers. I was surprised that the low volume bass of the play:1 seems to be punchier than the play:3. Of course, the play:3 has more clarity, and once you increase the volume, the bass improves over the play:1. But, I do most of my listening at lower volumes, where the play:1's bass sounds better to me. This surprises me because I thought the play:3 had two low-range drivers vs the one in the play:1. Have others noticed the same thing, or do I have something setup incorrectly? I have played with the eq settings.

Does playbar actually work with television content. I have previously tried to connect television audio to the auxiliary device on my sonos system and the buffering creates a lip sync issue. I always assumed that Sonos buffered in order to maintain adjusted synchronization between devices.

I have a covered porch and can mount a play 3 where it would be completely impossible for it to get wet. i would also bring it indoors in the fall and remount it in the spring so that it did not have exposure to the elements during the really cold months (live in Chicago). any reason to think i would be doing damage to the speaker with this setup? thanks!

Hi, When you connect to the line-in connector of a Play 5 in a stereo pair, am I right to assume that the Play 5 is recording the line-in (ADC), streaming it to the second Play 5 which is decoding it back (DAC) ? If this is is the case, isn't there a loss of quality ? Basically this would also mean that using any external DAC (even the best one) connected to line-in would not change the sound quality... Regards.

I have finally gotten around to performing a side by side test of my Play 5 gen 2 to a Play 1. I am really surprised but with my ears, I was hard pressed to tell a significant difference!! While the Play 5 sounds slightly richer, the Play 1 really holds its own even in the bass department. So much so I am considering returning the 5 and replacing it with a 1! Really goes to show what a great piece of kit the Play 1 is. Just my 2 cents.

We have install Play:1 speakers in a community game room. Issues are kids playing it too loud. Has anyone found a way to limit volume for a Sonos zone. Keep in mind the speakers are exposed at access height and it is controlled by dedicated ipad in the room.

My Sonos Play 5 is connected to my TV with the AUX-cable. It autostarts playing when im turning on my TV - which is great! The problem is that when the TV is turned on, Sonos suddenly will automatically stop playing the sound from the TV, so i have to take my iPhone and start "playing" again. How can this be fixed? It is VERY annoying!

I see there are 92 articles on Amazon Echo here in the SONOS community. Has anyone from SONOS responded? Does SONOS have any intent to support Amazon Echo integration? I can't imagine anyone not wanting that. It feels like that is just how SONOS should work. We love our SONOS system but we keep finding ourselves using the lesser quality Echo just because it's easier. I wish I could use my SONOS system as my speaker and my ECHO as the controller (unless of course my SONOS could just do the same thing). I can't imagine how anyone will beat ECHO for speed and quality of response. Not even SIRI can compete with our Amazon Echo experience. If I have to I will replace my SONOS system with a bunch of ECHO's but I would never want to do that. Not even because of the investment I have already made with SONOS. I would buy a whole new SONOS system if I could have the AMAZON ECHO controller. Are there any representatives of the SONOS company in this community? Can I even wish for true Integr