Speakers

I'm suddenly unable to connect to Spotify through Sonos. I've removed the service and re-added it, and also changed the wireless channel, but it still won't connect. I'm able to connect to Pandora and Slacker no problem. Diagnostic number is: 7433638

Hi all, I currently have a Sonos Playbar, Sonos SUB and a Connect AMP wired with 2 rear speakers. I'm in doubt what would give me the best audio: Sonos Playbar + Sonos Sub (current setup) or connect 2 B&W 685 to act as front speakers and sell the Playbar/Sub. I will lose a bit of bass but adding stereo effect by the 685's. Anyone who has done this switch or experience with both? Thanks in advance!

Is the Play 1 due to be discontinued? I have several Play 1s already and was thinking of adding another but the price here in the UK has just increased (to somewhere between £190 to £200) and I don't want to buy something which will soon be replaced. The Play 1 is a relatively old model launched several years ago and I suspect it's a candidate for renewal especially as it doesn't support a line in and the sound is less than perfect. Sonos announced a tie in with Amazon Echo voice operated devices and maybe a new Sonos speaker will be launched with a mic in it? In addition, Sonos's "protected garden" of subscription only music sources may be giving way to commercial pressures to open up like the competition does which make me think a revamp of the product line could be due in order to make Sonos stay comepetitive. Manufacturing layoffs and change of CEO suggest to me this may be due soon. Anyway, you have read my concerns, so back to my question ... is the Play 1 due for re

Diagnostic No. 7461293. We have had our sonos speaker about 2 months, had no problem with setup etc all working fine. 2 weeks ago it just stopped working, tried to reconnect following all on screen info, could not connect via wifi not recognised. prompted to connect via Ethernet cable, went through setup process via pc & windows controller, connected the wireless setup no problem, connected all other devices phones ipads etc. Then unplugged speaker to move back into lounge, everything has disconnected with no wireless network detected? Does not work unless its connected via Ethernet cable, so not actually a wireless speaker. Please advise.

Play:5 speakers part group setting keep dropping from the group. I have to remove them from group and re-add them to get them to play again. How I can prevent this from happening? Is this a wifi strength issue?

I setup my Play:1 using the ethernet cable and hard wired to my router. When i unplug the ethernet cable i can't get the app on my iphone/ipad to work. Is the ethernet cable required if i only have the one Play:1 speaker?

Can I use my Sonos system with this set-up ?

What features are different in the new Play 5 compared to the previous Play 5? Is the dark (grey/black) the same color? Same inner handle (upper back)? Can the new Play 5 be paired as surrounds? Currently have 1x Soundbar, 3x Play 3, 2x Play 5. Windows mobile App please!!! Looking at more Play 5. With VPN active Sonos is not detected. How does one have VPN and access Sonos? Thanks

Plans for outdoor version?

My Audio system is 100% Sonos. BUT we need an outdoor solution. Any of the existing speakers would work, just need a weatherproof enclosure. I do not wish to run any wires and use a Connect device. Please Sonos, consider outdoor speakers!

When I switch from watching TV to listening to music without the TV I have to adjust the volume. The TV volume has to be much louder than the volume when I listen to Pandora. And vice versa. If I start listening to Pandora after watching TV the volume is blaring.

Hi folks, I have a number of Sonos units around the house, but now want to have Sonos in my bathrooms. The typical install of Connect:Amp + quality ceiling speaker is ~£450 EACH and wouldn't allow True Play configuration. Instead, I'm interested in recess mounting Play:1s in the bathroom ceilings, which would be £150 EACH and WOULD allow True Play configuration. I found this ceiling mount: http://www.cepro.com/photo/cedia_scoop_vanco_concealer_turns_sonos_play1_into_in-ceiling_speaker/0 This would mean the Play:1 isn't actually in the bathroom, but in the attic above, from where it would also be powered. Does anyone know if there are any issues with such a configuration? Thanks vulpi

I received my pair of Play:1's a couple of days ago, and set them up as a stereo pair in the living room. I already owned a Play:5, and I'm really disappointed about the sound quality of the Play:1 stereo pair vs. the single Play:5. I hear significant distortion in some songs, and really flat sound overall. I know I cannot expect the sound quality of the Play:5, but based on all the very positive reviews concerning sound quality, and the fact that I set them up as a stereo pair, I expected much better sound quality. I already tried to tweak with loudness and equalizer, but don't get a sound which meets my expectations Has anyone else already experience (positive or negative) with these speakers? I contacted via the web form the Support Desk to see if I can change the speakers for another pair, in case something would be wrong, but I doubt so...

Hi , im looking for a Linux version of the controller application to control the Sonos player 1.

I listen to Radio 1 constantly and it is cutting out for one or two seconds every minute or so and it's driving me insane. Seems like it doesn't happen when playing Google Play or others. I've tried rebooting the Sonos, my router, app, phone, computer... all of that. Plus I have removed the station from favourites and re-added. Diagnostic number 7314764 Thanks in advance.

Just purchased a play5 to go with my two play1's but had a question about hard-wiring a single play1 vs only wiring a boost (I would have to order one). Is the boost signal stronger than the play1? The 5 will be used for indoor/outdoor so that wouldn't be able to be wired so it comes down to me using an existing play1 vs purchasing a boost and using that. Thanks in advance!

My LG magic remote for my Oled55e6* TV is not recognised by my Sonos playbar for sound control. Can this be done as I have to use my sky remote for sound control at present which is a bit of a pain ?

When playing music (library, pandora, any of them) the music cuts out of the (2) Play 1 speakers for a few seconds at random time - and then comes back on after approx. 5 seconds. Playbar and subwoofer continue to play. (Same situation used to happen in my truck when the amp got too hot - the subwoofers would kick off for a few seconds) Speakers are located on tables beside couch with plenty of airflow, etc. Its becoming extremely annoying - any help would be appreciated. Thanks from Sonos in Texas !!

Hi, Is it possible to make a stereo pair with a 1st gen and a 2nd gen play5 speaker, or is it only possible pair the same generations?

I have recently noticed that the WiFi in my house has been slow. I managed to isolate the problem to equipment that use the 2.4 GHz (802.11n) bandwidth. Using an RF Explorer, I realized that the 2.4 Ghz is completely saturated (any channel) from devices at our neighbors. As a result, a 50 Gbit speed is reduced to 1 Gbit when the 2.4 GHz channel is used. To be safe, I replaced the WiFi WAP with a new one that supports both 2.4 GHz and 5 GHz. The problem remains, but not on the 5 GHz band. Any equipment on the 2.4 GHz band crawls, any on the 5 GHz band flies. I have been having problems with connectivity of my SONOS speakers, when I realized that they also use the 2.4GHz band. I have had the speakers for some time now. Both are wireless via a SONOS Bridge, so not my WiFi WAP. Am I to assume that I am doomed, since SONOS uses the same band?

Hi There - I need Your input: which kind/setup of speaker(s) can you recommend in my dining room (23 m2) ? I'm thinking of two possible ways: 1) to hang-up two pcs of play:1's in two of the upper corners OR 2) just one Play:5 in one of the corners. My need is just for music occasionally when dining and when having guest perhaps some louder music ( but not crazy party…) Looking forward to your advice 🙂

I have two identical Samsung 4k TVs each connected to a separate Playbar and with surround speakers and each with an optical connection. Both of them suffer from the same problem that intermittently they will cut out for 5-8 seconds and then the sound comes back. This does not happen when streaming music on Spotify through wi-fi. I have tried resetting everything and have checked all connections. The Sonos and TV software is up to date including Router firmware (Asus RT-AC3200). Any ideas on how to fix this would be appreciated!

Hi, Any offers for how to resolve a rapidly blinking green light on my Play 5 please? A Play 3 is fine. Alan

Hi, I am getting very tinny sound from my Play:5 - same music is fine through may Play:3s and Play:1s - could the base speakers have blown? How do you check that? Thanks John

Hey,  So i'm getting a playbar soon and i want to connect my existing and new Play1's to the playbar. From reading online it would appear i can connect two providing i use a bridge however im keen to know if I can connect more than the two and if so is it the same process? Also, can i connect Play 3 or 5's to my playbar. thinking of buying some with the playbar and unsure if i should stay with P1's Thanks