Spaces & Setups

Adresse im Internet hat sich geändert Wie erfolgt die Aktualisierung  Moderator Note - Translation by Google:Address on the Internet has changed How is the update done?

I came back from a work trip, and when I came home I noticed that Sonos needed some updates. So, I did. But now the widget of the android app is gone, but most annoying of all, I cannot use my music library anymore. I can update it, but I cannot browse it's folder sturcture, nor can I search it's contents. I have a huge library on both my laptop as on my phone, with songs that arent on Spotify. Main points:1. I have this music to listen to.2. Sonos has made it impossible to listen to.3. I'm now unsure what the advantage is of using Sonos, opposed to just plugging a mini-jack into one of my devices? So, Sonos, get your shit together, and make sure users can access their libraries again. And maybe, if your developers might have some time left, let them develop a widget. But without that library function all of my stuff will go right into the bin. 

App reinstalled because i could not get sound after attempting and failing to Trueplay and now i cannot get past the terms of use agreement . Allows me to select country but "accept" is still greyed out...any suggestions?

My “recently played” content no longer updates in the new v80 app. Is anyone else experiencing this bug? The new app is such a disappointment (as this is one of many issues) and has forced me to consider moving to Bluesound - the latest update has exposed serious organisational issues at Sonos that are unlikely to be rectified by the current management team. 

I own 2 homes with a Sonos system in each home. I have recently purchased a roam speaker and connected it to the Sonos system in 1 home.  Can I take this same speaker to the second home and connect it to that network without deleting the connection to the network in home number 1?

I am building a new house and trying to figure out the speaker situation in the entertainment room.  I want to make it look as sleek and minimalistic as possible, so was thinking about using the in wall/in ceiling speakers.  Given that it is a new build, I can still run wires wherever needed.  Just need some help or recommendations.  In general, what I as thinking was 2-3 (right, left, center) in ceiling speakers in the rear and 2-3 in wall speakers in the from (right, left, center).  Is this reasonable.  Would it be better to use an Arc instead from the front, or would it be even better to use an arc at the center and then two in walls as the front left and right?

Can Sonos please work on ability to edit favorites list on Apple iOS ? When I add a Sonos Radio stations it loads to top of my list.*** I’d like to adjust favorites list to my preference at top, not my last searched & saved radio station.Thanks! 

Hi I’m going round the twist following installation of new router. I just can’t get the Sonos to connect to the new network using the app. I’ve tried powering on and going into network settings etc. The app just says not connected, so I tried the “join an existing network”. However, that just says can’t find Sonos, power on and connect to the network etc. I think it might be due to new router set up. Ie have retained original router, but that now connected to a new Asus, which is configured to access point mode. Be really grateful if someone could advise me. Thanks

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

Last night my SONOS iOS app was FORCED updated to the latest version and has now rendered my system inoperative. Attempts to connect to my SYNOLOGY NAS are failing. The APP is PURGE GARBAGE!!!! I tis not easy to navigate My SONOS system was setup to NOT automatically update. Attempts to contact SONOS are useless. The wait time are extremely long. I do NOT care about their important launch that is coming up. In fact, based on how they are treating their loyal customers I am considering selling everything and looking for an alternative.  

Everything I’m finding on the Google is a few years old or involves lots of words like XML.I have built a number of playlists in Sonos.I’m hearing that a number of users have lost theirs when they “upgraded” their app.Is there a way to backup (or export) the lists, so if that happens, I can re-import them into Sonos?(And if “yes”, how?)Thank you 

Hi all. I’m less than amused with the alarm being removed from the latest app update, is it coming back? if not how can I turn off the 2 alarms I have set? They are still coming on every morning at 6:45am in my bedroom and 7:15am in my sons bedroom….. Rather annoying. cheers Stu.

Can you connect the Ace to a PC via USB-C for video calls (e.g. Zoom) or does it only support calls via Bluetooth? Couldn’t find anything about this in the release information

I am trying to connect my Sonos Move (1st gen) to my existing Sonos system. In the app, my Move shows in the system list of devices but it says “Not registered”. So I click on Fix It and follow all the steps. But always get the following messages during setup: ”There was a problem linking your Sonos Move to your account.”“There was a problem adding your Sonos Move to your system. Try again later.““We couldn't link your Sonos Move to your account. Check your Wi-Fi connection and try again later.”“Your Sonos Move has been added. Audio playback will be available once this product is updated and linked to your account.“ And then nothing. It just says contact supportI have done the following: Run the setup process several times  Factory reset the Sonos Move Restarted my phone  Rebooted my WiFi  Deleted and re-installed the appNothing works. The device is connected to the power supply.  Would greatly appreciate some help with this.

can I have guests play their own selections from their phones if they have access to my WiFi?  Sonos Roam. 

I have a Sonos Beam Gen 2 and a TV that support ARC (but not eARC). I no longer have any spare HDMI inputs for my bluray player now that I’ve plugged a Google TV streamer in to the TV. Not really a problem as we stream all movies that we watch now, however, I have some bluray disks with 5.1 channel music that I’d love to be able to listen to through the Beam.Jumping through hoops I’ve extracted the 5.1 sound files from the disk to a 5.1 LPCM .flac file, 48khz/24bits, and I put that on to my home network. The Sonos app can see the file, but when I try to play it I’m told “unsupported format”. So, is there a supported format I can convert the files to that the Beam can play directly?Casting the sound file to the Google TV also doesn’t play the files, although I can play them fine on my computer or phone. (Also using an app called BubbleUPnP on my phone or home network I can convert the files to 2 channel to play, but I want the Beam to be able to mix the 5.1 channels itself)

Can you provide a rollback please? My system has been rendered pretty much unusable now… not happy and a shame that it’s always the software that lets your epic hardware down…  

Saludos comunidad , tengo la duda si se puede dejar conectada la sonos roam a la corriente para que siempre esté disponible para reproducir contenido? Moderator Note - Translation by Google:Greetings community, I have a question if the Sonos roam can be left connected to the power so that it is always available to play content?

Since the Sonos S2 Version 80.00.08 controller for iOS iPhone 13 (v 17.4.1) was introduced a few days ago, it cannot be used consistently producing error messages. “A problem has occured”. Stations previously listened to in MyTuner Radio are no longer available. Some speakers “disappear” and cannot play. “Applying” a change of speaker does not work consistely. My Web version with 5 speaker units still works perfectly.The worse thing is that obtaining support, whatever the time of day, produces 50 minute waits. This is totally unacceptable. Considering the investment made in Sonos (including change from S1 to S2 units, the company is failing its customers and needs to react very quickly. With very comprehensive explanations for a new corrected software.RegardsM.Ransom(French client) 

I am new to Sonos and new to surround sound/Dolby atmos. I recently purchased an Arc soundbar and am planning on purchasing a sub mini. I believe this will put me at 5.1.2? I was originally planning on adding 2x Era 300s to achieve 7.1.4 but the decoration committee vetoed that and would prefer an in wall solution. Now I am looking at the sonance in-ceiling/in-wall options and I have a few questions: Can I achieve 7.1.4 by adding both in-ceiling and in-wall with two amps? By adding only the in-walls would this be 7.1.2? What is preferred and why? The 8in in-ceiling or the in-wall?  Thank you! 

Is there a plan for Ace’s to be able to receive audio from the Playbase soundbar for private listening?

It looks like Sonos have shown where their priorities are: I have just received an email promoting their “fantastic” headphones, but I never once received an email telling me that they were going to do a major overhaul of the app, remove SMB1 shares or remove critical pieces of functionality from the app. So to anyone thinking of buying the headphones - beware that Sonos are likely to screw it up when they have another new piece of hardware they want to sell, since they don't care about existing customers.

In the new appWhere are my playlists gone?There appears to be no option to recrate my playlists My music is stored on a NASCan’t play any music! 

I’ve just upgraded to the new, May 2024 Sonos S2 app.  It wants local network access (photo).  It already has this.I’ve toggled Sonos’ local network access on and off in iPadOS settings.  No luck.  The app just keeps asking for access.  I’m now unable to use my Sonos system from the device I use most.Does anybody else have this problem, and is there a solution other than to wait for Sonos to fix it?Peter  

Hello, I can’t use the Sonos app as it keeps running an error. It says that the software needs to be updated and when I try to update it, it asks me to log in, and then it runs an error. Has anyone encountered this problem and knows how to solve it?In general the Sonos app faces tons of issues constantly but now I can’t even use it! Thanks,Male.