Spaces & Setups

Like many longtime users of Sonos products (since 2012) I guess I have acted as an ‘unpaid ambassador’ for their brand. I’m not the type to ‘boast’ about owning such a system to others, but probably at least once every couple of weeks I recommend them - usually adding the line ‘a little pricey, but worth it’. Like many users, I received one of those 'Your system requires attention' - emails. The first had been for my various Bridges - no biggie, I traded up to a Boost. However this time Sonos Inc. decided to announce that my Connect box (bought 2013 @ USD 320, still being sold in UK by the large firm Richer Sounds) and my 2x Play:5 (‘1st Gen’, bought 2013 and 2015 @ USD 450 each) were now considered to be ‘legacy’. Given that this effectively means that after 5 years of use of some products, I am now being advised by Sonos to return them and pay to ‘trade-up’ instead, in all honesty I can’t see myself recommending Sonos to anyone else I meet going forward. Had Sonos been half the price

Just seen this: https://www.reddit.com/r/sonos/comments/es42jk/32mb_no_longer_enough_chart_shows_installed_ram/ Could be being harsh, but surely as memory got way cheaper, it would have made sense for Sonos to increase memory sizes from year to year? Look at the lousy amount Play:5 Gen1 had from the start.

There are 2 old Bridge units that show up on my ‘Systems’ page on www.sonos.com that I no longer have with no way of deleting them. I understand now that before I threw them away, I should’ve factory reset them but I didn’t.    My fear now is that when the new ‘End of Software Updates’ kick in, that the rest of my SONOS System will be held hostage from updates due to a couple of Bridge units that I don’t even have any longer.   Can someone alleviate my fears? 

When will the Play:5 (Gen 2) be replaced/updated to have voice-assistant capabilities, and adhere to the new Sonos design language and colour scheme? I want to upgrade my Play:5 (Gen 1), but do not want to buy the current product, which I think will be one of the next on the legacy list.

The beam sounds great with my surround speakers that are hooked up to a connect amp. However frequently the surround speakers go missing. Also while watching TV they will do out and the beam will automatically turn down.  When I turn the beam back up, it will automatically lower the volume. The beam is only a week old.  Attached are two diagnostic numbers from tonight.     

I've found more than one thing that's extremely annoying when using Sonos.   1:  If you are playing music from spotify and you have set the volume for different levels in each room and want to adjust the volume by turning the volume up or down it will set the volume to exact same level in all rooms. On top of this you can't adjust eash room volume in spotify so you have to try to find your way back to the main menu in the Sonos app   2. After the latest update to the Sonos app you are not able to choose "genres" in spotify in the Sonos App so you have to go through spotify's app. This will result in more annoying phases that relates to topic 1.    3.  You can't ask google or alexa to group rooms. So when I ask Google or Alexa to play music on Sonos it will only be in that room. When I go to the bathroom I can't ask Google to play the same or group with the other rooms.   I just can't seem why Sonos is not doing anything about this. It should be so easy to program.

Spotify and YouTube Music have this function where, while listening to new music, you can thumbs up and thumbs down. If you like it goes to your liked songs playlist. If you don’t it skips to next song and tunes the upcoming songs in the future so its closer to your tastes. This works great but while using SONOS there’s no way to do this directly through its app. It should be, it is tremendously useful. 

I currently use a Yamaha receiver for my home theater. I also use speaker switch’s to play outdoors.  I really want to clean up my theater, and Getting a play base looks like the way to go. I already have a sub , moves, and a set if 1’s  and 5’s.  So those would take care of inside the house, but I don’t want to lose my outside wired speakers. Can I split off the tv and feed both the playbase and the amp? Or is there another solution?

I can’t believe that Sonos can’t support older OS’s a little more. Using my two year old Onkyo Music Player with services and I can not even change the user name and passwords to my music services like SiriusXM. I am forced to update even though the older software works fine.  I wonder how long before I can not even play Sonos on my Music Player? I have it set up at work. I was planning on setting up Sonos for my home. Now I will be looking for something a little more user friendly.

I can’t say enough good about the Sonos speakers but I am truely disappointed with he complete lack of attention Sonos pays to improving the Sonos app for iPad / iPhone & Apple in general.   For some time I have been unable to play music from my iPad through the Sonos app to the Sonos speakers, I love the speakers so much I have foolishly accepted this SIGNIFICANT shortfall. Until recently I had resorted to simply enjoying streamed music through SiriusXM radio subscription on the speakers.  Recently I am having consistent issues with streaming SiriusXM through the app.   I am so frustrated with the apparent lack of support for Apple devices I am thinking I need to replace my Sonos with a system I can use my Apple devices on.   Not surprising this forum topic has been closed!  Please tell me Sonos will someday WAKEUP to this serious deficiency in their system.

First off most of the information I have gleaned has come from here or the internet. This has worked for my setup and may not work for yours.. I wanted a seamless integration, no optical switchboxes, no new remotes etc. You could be lucky and your TV may natively pass through HDMI 5.1 to TOSlink so try first before you buy any extras. Basically the HDMI system does a HANDSHAKE when two items are connected, "most" TV's will be classed as a STEREO device because they only have two speakers; this is hard coded into the HDMI chip.. Anything connected to the TOS-LINK TV optical output after this is also classed as STEREO only including the Playbar/ Playbase. When you connect a 5.1 capable source normally, it HANDSHAKES with the TV and the TV's HDMI EDID says "I've only got two speakers, pass me stereo only". This proves a problem when you own a Playbar.. I use a kwmobile EDID emulator, between the SOURCE (Blu-ray/ Set Top Box) and TV, when HANSHAKING now ths EDID emulator say

Just wondering if anyone knows what the Play 5’s cabinet and drivers are made of?   Thanks

I have a strange situation with the Sonos app on my Android phone. My album art does not show up when I go to “On this Mobile Device → Albums”.  All I get is a box with a music note and the title of the album and artist below the box.  However, when I play songs the album art shows up.  Any idea how to get the album art to show up with any selection?

All this R&D on the Move which I expect to be a niche product given it's price. Meanwhile the Playbar sits at $699 with no HDMI, dated looks, no voice control, no new audio codecs. Listen to the Verge podcast where they interview the Sonos CEO. They ask him why no new Playbar and he blows it off. At the end they make fun of it only having an optical port. It's just an insult to Sonos' customers. At least lower the price. Plenty of soundbars out there that do twice as much for half as much. Get rid of the Playbase and upsize the Beam. How hard can that be instead of designing a portable bluetooth speaker?

I have upgraded my Sonos to the latest version which includes Airplay 2. In the settings page of the Sonos app it tells me I do not have any compatible Airplay speakers. I have 3 Sonos One speakers, 2 grouped together. Why are these not showing up?

This conversation deals with Stand-a-Lone Routers and not Mesh Networks which involve a Main Node and one or more satellites positioned throughout your home. Mesh Networks are becoming increasingly popular; but require additional setup steps versus a stand-alone router. That said...let’s begin… Routers are becoming more sophisticated year over year and promising faster speeds and more features.  In terms of connectivity over Wi-Fi you have 802.11 a/b/g/n/ac and now ax which promises speeds approaching 10GB over Wi-Fi. Wow...that’s fast!! Dual Band routers with a single 2.4Ghz and 5Ghz band are the most common. Tri-Band routers are increasing in popularity having a single 2.4Ghz band and two 5Ghz bands. Other features that are being touted and listed in no particular order are: Guest Networking Parental Controls WPA2 and now WPA3  (Security protocols) Wireless on/off button WPS (Wi-fi Protected Setup for client devices that support it) Detachable Antennae (some routers look like insects

I was alerted that a new update was available. I upgraded the the system as such, and then my Windows controller prompted to be updated, so I went a long. As the update was running I was reading a mail, when all of a sudden I'm looking at a monochrome screen with some rotating dots and the text "Restarting". Checking Windows event log I did indeed find this: The process msiexec.exe has initiated the restart of computer SOMMERWALD on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x80030002 Shutdown Type: restart Comment: The Windows Installer initiated a system restart to complete or continue the configuration of 'Sonos Controller'. So there can be reasons to reboot when installing. Not that I see why it would be required with a simple desktop application, but OK. However, rebooting without asking me is highly insincere!

I think this is quite a fair comparison because they are both Bluetooth speakers, they are at the same price point ($400), both from big premium sound companies (Sonos & Marshall).  I’m currently testing between those 2 to decide which one will be my main Bluetooth speaker.   I’m leaning toward the Sonos Move because… It has the Sonos ecosystem and WiFi. I’m currently studying aboard, so when I go back to my country (VN), I can use the Sonos Move as a Sonos speaker with my existing speakers that I have in VN It has WiFi so I can use Airplay 2, Spotify Connect, it can work independently without having to use a phone or laptop to stream music to it through Bluetooth. And also the music quality on WiFi is better than Bluetooth The WiFi range on here is pretty strong, I haven’t test the bluetooth range yet so I can’t confirm the range about that. But I’ve test watching video with Bluetooth, everything seems pretty good, there is almost no latency at all even though it doesn’t have 5.0

Sonos have recently started a trade in promotion in the UK with partnered retailers where you can trade in a Connect or Connect:AMP and receive a 'specified' discount off of a new Sonos AMP. They then modified the trade in promotion to be where you can trade in any Connect, Connect: AMP or (old gen) Play:5 for 30% any new Sonos product. I get that they are trying to sell more +/ new products but then contributing a massive amount to electrical waste. In their T&C's that they send to retailers they give a £15 credit (recycling fee) for the disposal of the old product. The old product is to strictly not be used or re-registered again or the retailer will be punished or loose their partnership.  I think it's disgusting that Sonos are playing a huge role in generating unnecessary waste. All these units are perfectly fine and working but are to be disposed of for no reason other than that Sonos want to make money. Yes Sonos are giving a £15 credit for recycling but retailers won't and a

This may be cheesy to some, but I'd like to be able to search within a Sonos playlist, know if a certain song was in a Sonos playlist or be able to sort a Sonos playlist. Is this part of the functionality of the app and I missed it? I run the app on my Surface Pro (Windows 10) and Galaxy S7.

Good afternoon, I have an LG OLED TV (B8) connected by digital optical to a Playbar. I then have a sub and two Play 1s for 5.1. This was working fine but recently has only sent stereo to the Playbar for a little while. I am a little stuck resolving this. I am using Plex, Netflix and Amazon Prime Video both on the TV apps and a Firestick. Is this something that has changed? I’m guessing that Netflix 5.1 may output in Dolby Digital Plus and the TV may not be downscaling it well.  Before I start pulling the system to pieces, I just wanted to check that something hadn’t changed firmware wise within Sonos that is impacting 5.1. Regards

I own a Beam. It's works alright, but I do not have other Sonos speakers to group with it. All other wireless speakers are Amazon Echoes (separate topic). In another room, I have an Onkyo powered Home Theater with true 5.1 surround playing out of 5 separate Boston Acoustic Speakers and an SVS subwoofer. Seems like it would be a no brainer to play the same music on this system as the Beam (when I'm not using either one for watching movies of course). I do not want a Connect. The Amp and Playbase combine the three front channels into one speaker...boo! I understand the 75ms delay. So... Why doesn't Sonos get into the Home Theater receiver market by creating a receiver that could solve all of these issues/use cases and rake in a bunch of money?

I have read that all Sonos speakers will connect to wifi for them to work. I setup two Sonos Ones as surround for my Beam and they have been working flawlessly.   Today, I was watching a movie from a file saved in a USB connected to the TV. I was getting 5.1 sound and surround was working great. And then my partner unplugged our router accidentally, however the surround continued working. We left the router unplugged so there was no wifi at all - but the surround was working flawlessly.   So does this mean that the Surround Ones are directly connecting to the Beam? And not the wifi?   My beam is connected to the TV via Arc. And is NOT in boost mode (no ethernet connected). 

I Recently Added a Sonos beam to my Toshiba fire TV. It’s working great but the volume control randomly appears and disappears on the TV screen even when nobody is touching the remote. How can I make a stop?

Hello to everyone. This is my first post. I have recenly added a Play 5 Speaker to my setup. I also have a Play 3, Connect and Bridge. Last night I noticed a quiet hiss coming from my Play 5. The unit had not been playing anything for a few hours. On hearing this I went to my Play 3 which is totally silent. Have I got a faulty unit or is this noise normal. You do have to have your head quite close to the speaker to hear it. Thanks