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Bob95235
Trending Lyricist I
Jan 10, 2020 10:37 PM UTC

Album cover art not showing up

I have a strange situation with the Sonos app on my Android phone. My album art does not show up when I go to “On this Mobile Device → Albums”.  All I get is a box with a music note and the title of the album and artist below the box.  However, when I play songs the album art shows up.  Any idea how to get the album art to show up with any selection?

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    2 replies

    dsanchea
    Lyricist I
    Jan 12, 2020 5:34 PM UTC

    I have the same problem, I think is Android 10.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Jan 13, 2020 8:51 AM UTC

    Submit a diagnostic after creating the problem, contact Sonos support directly with the number of the diagnostic. The contact page has several 24x7 options.

     

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