Spaces & Setups

Hello.  I placed an order June 6 for a Move in white.  The order status still shows preparing to ship with no backorder date.  What is the current expected delivery time?  Thanks.

Sonos wake up alarm no longer plays radio station. Deleted alarm. Reset alarm. St to NPR. Still plays chimes!

Hi Alli have a Samsung Q9 (2019) connected via HDMI to my Beam 2.  This set up has worked previously and only recently stopped working.  I made no changes to the settings and the Samsung Q9 is on the latest firmware (version 1325).  Anynet+ is activated.  My Sonos app indicates that there is Sound transmitted to the Beam2 but no sound is heard despite repeated efforts to increase/decrease the volume. I have unplugged the Beam 2 and Samsung TV and removed and replaced the HDMI to no avail.     I have not taken the Samsung TV back to factory defaults yet.  Any suggestions ?

My guess is no, but the Sonos support article is not clear.At https://support.sonos.com/s/article/3222?language=en_US, it says: “Trueplay tuning is supported by all Sonos products except Port, Connect, and Roam SL.”The article also specifically mentions Amp and Connect:Amp as specifically supporting TruePlay (under certain conditions).I kind of doubt the ZP80 and ZP100 have any magical TruePlay powers that their later iterations don't. The possibilities seem to be:ZP80 and ZP100 do not support TruePlay at all. ZP100 supports TruePlay in the same specific configurations that Amp and Connect:Amp do. ZP80, like Connect and Port, does not support TruePlay. ZP80 and ZP100 do, in fact, support TruePlay, without qualifications. (Seems very unlikely, but it’s what the language of the article implies.)(The article also does not make clear whether TruePlay is supported by both generations of Connect:Amp, or only Gen 2, another issue it would be nice to have clarity regarding.)Can anyone shed any

Hi, I have a play:5 in the kitchen, a IKEA Symphonic in the hallway and one in the bedroom.In the living room I have a surround system with a Arc and 2 One SL.When I play music, it seems like I cannot use the surround system speaker (arc + 2 One)..Is that by default, just as they show up in a group as TV?Really sad if I cannot use the One speakers when playing music..

Hello Community. I need some help with what is hopefully a basic situation, but has confounded me for the past few weeks despite multiple searches and deep contemplation. I’m seeking know-how for the best way to connect an Apple TV 4K, a Samsung Frame TV 2022, a Sonos Amp wired to two in-ceiling speakers, and wirelessly connected to a Sonos Sub. Currently the Apple TV is connected to the Samsung One Connect Box via HDMI. Do I now need to connect the One Connect Box to the Sonos Amp? And if so, with what type of cable? I purchased a Sonos Optical Audio to HDMI adapter - is that what I use to connect the Box to the Amp, and then tune some settings in the Apple TV and/or the Frame TV? Thank you in advance for the help with this fun project!

SORRY - FOUND MY WAY TO THE RIGHT BROWSE AREA. But still haven’t found a way to search.  I used to be able to search for radio stations on TuneIn in Sonos. Haven’t used it for a while; now, there is no search bar. There are only different categories to browse, but they do not have all the TuneIn stations. I have Franceinfo in my favorite radio stations, but it is not to be found in any of the browse sections. If I removed, I wouldn’t be able to get it back. What gives?   

Hi there, I recently purchased a Sonos One for my girlfriend as she had a rubbish TV (without Bluetooth) and terrible sound. however, it is not working well as a solution as I have to connect the sonos to the Apple TV via BT, and it is not a permanent connection, meaning that I have to select it as the audio source on the Apple TV everytime and controlling the volume with the ATV remote only works once the airplay connection is established. how can I get a permanent/seemless experience without having to buy her a BT tv?

Hello everyone, so I have a question, we have Sonos amps setup around our house, and we recently got an Orbi mesh system to put throughout our house, and I’m wondering if there’s anyway I can setup the amps to work on the new network while still being able to do it via Ethernet instead of Wi-Fi, it’s currently setup to work via Ethernet but it only works when I’m connected to my main Wi-Fi, I was wondering if there way anyway i would be able to forward them or something, the Sonos amps are plugged into a switch and the switch is plugged into the main router 

I have a Tivo bolt, and LG TV, and the Sonos arc. In my old setup, I ran the HDMI cord from the bolt to the HDMI port 1 and then use an audio cord to run from the TV to my sound bar. How do you set it up with the arc? If I run the arc to HDMI port 2, it won't play the sound coming out of the tivo port. There doesn't appear to be a place for one of the optical audio cords…Thanks! 

For a very long time now the Sonos playlists keep disappearing from the My Sonos page so I am unable to play them - when will this issue be fixed?

I’ve had my sonos gear for about a year and had virtually zero problems with the app. Until the last week or two when I’ve had constant issues. System not found, music services not found. A reboot of the phone usually fixes it. Phone is a Galaxy s21. A couple of things changed around that time:I replaced my One rears with Fives and moved the Ones into a bedroom. I got a new wifi 6 router and mesh extender.Today I tried wiring one of the Ones in the bedroom to the router but that doesn’t seem to have improved things. Is this an issue with the latest update or something else? I really don’t want to remove and re-add things because I have a ton of difficulty getting a Trueplay tuning I like.

Purchased a Yamaha turntable and silly me thought it would be just plug and play. It’s a tts303b and I need it to connect to my Sonia Arc which is connected to my LG Tv. Any help please?

I am wondering if anyone has ever tried using both the in-wall and in-ceiling speakers for surround at the same time using an AMP. I am setting up a new room, and am looking into possible doing both to create a sort of rear surround bubble for my Arc + Sub. TruePlay supports those speakers so it could also do the tuning to adjust for having both.  I know we can’t do Atmos and that it would just be a 5.1.2 but curious to see how it would actually sound and work as a rear surround. Anyone ever try?

HelloI’ve recently bought a QN800A Neo QLED 8K HDR as its got eARC I decided to upgrade my Play bar to a Arc.  Its’ linked up to two Sonos 1’s and sounds amazing when using the apps through the TV.  It sounds great when gaming too, last night I was looking at reviews and one guy was on about ready player one as a great test of the Arc’s capabilities so I stuck the Blu-ray in my Xbox series X and realised through the app that it was only playing in multichannel ppm 7.1.  Then realised that you have to download the Dolby atoms app and set it up that way.  Sounded amazing blah blah… Turned the xbox on today to have a blast on Halo and the sound drops out intermittently, while it’s on it sounds fantastic but keeps dropping out.  I’ve got it all set up asTV settings:HDMI-eARC Mode (Auto)Digital output Audio Format (Passthrough)Dolby Atmos Compatibility (On) Xbox settings Display 4K UHD 120 HzSpeaker Audio HDMi Dolby Atmos for home theatre. (Additional options Allow passthrough) Any ideas ho

Is there any benefit at all in accessing Apple Music via the Sonos app, when I can stream directly to my Sonos Speaker from Apple Music?

Currently i have a sub, 2 play one’s and a playbar setup as my home cinema surround setWill it have any added value to replace the playbar with a ray…. Or would this be downgrading? Thanks upfront for your advice

The Sonos App displays an album in the wrong order.  iTunes displays the album in the correct order.  I have deleted the album and reinstalled into iTunes library with the same results.  Help appreciated.

Apologies if this has been answered before, but many of the threads I’ve found are questions regarding third-party amps or speakers.  I recently purchased an Arc. I’d like to connect my turntable (Audio-Technica AT-LP60X, with built in pre-amp) via the Port. Will this “work” with a Sonos Sub in the same room?Just trying to listen to some LP’s. Thanks in advance for any help. 

Hi all.  I can't believe I'm the only one frustrated that I can't choose the timing of the timer programming that controls when playback stops.  1 hour or 2 hours....why not 1h40...?  especially for the evening.  A timer like on a telephone would be so much more flexible to use...Is that really too much to ask of SONOS...?  I really don't understand how this could have gone on for so long....I'm counting on the most seasoned to send the request back to the appropriate services.  THANK YOU in advance for all of us.

I recently bought a new Samsung QN95B smart TV. I have connected it to my S11 Sonos playbase with the optical cable. I am trying to get the volume on the playbase to work with the new Samsung remote. I’m having no luck. The playbase volume does not seem to work with the Samsung remote. I can only operate sonos volume via sonos app on my phone.  Any ideas on how to get Samsung remote to operate volume on sonos playbase?

Hi folks, Happy Sonos user for a few years now. I wanted to give Sonos Radio HD a try a few days ago, and it seems like it’s not available in Israel..Is there an ETA for availability in Israel / roadmap for other countries? I think the app should have prevented me from starting the trial provided it’s not supported in my country, or at least indicated that to me before proceeding. It took me a few support calls to understand that this is the issue..Thanks!

I ordered a Beam (Gen 2) from Sonos Australia on 30 April. Sonos cancelled the order with no explanation given. I called to enquire and was advised that the order was lost due a change in their IT systems. The order was placed again (and a discount given which was nice) and was received on 26 May. Unfortunately it was faulty (didn’t work) so I arranged return. It was received by Sonos on 2 June and they advised that a replacement "should arrive in 1-5 working days". It is now 14 June, and repeated attempts to contact Sonos online and by phone have been unsuccessful. I’ve been on hold on the online ‘Chat With Us’ and on the phone to the call centre for two hours today, but no one is picking up. Anyone else having similar issues contacting Sonos? Should I take this to NSW Fair Trading?

I was wondering if someone can help me with an answer I can’t find. I am installing 12 Sonos ports in my home because I have a pre-existing setup with amp and what not. All my amps are sonance amps, so my question is will the Sonos amp control the volume of my amp? I know there is an option for passthrough on the port, but there is not list that I can find that tell me what amps work for volume control on the port.any help would be greatly appreciated.

Currently I have a Bridge and 2 Connects powering 2 different amps directly (wired), one is located downstairs and the other upstairs. Often I group them together to play the same music throughout the house. This has always worked great.To upgrade it seems that I should purchase 2 Ports (doing away with all 3 prior components). My question is can I use my existing wifi for each Port and still group them together without latency or do I need to connect one Port to my modem (over ethernet) and the first amp and set up a Sonos wireless network for the other Port to use and connect it to my second amp? Or is either solution viable?Thanks