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Question

Unable to get Atmos signal on Samsung QN65Q7FAM


Hi there. First of all thank you Sonos for making this incredible soundbar. We are in love with it. I think I know the answer but I wanted to make sure. I have my Sonos Arc soundbar and I connected to hdmi arc. I have tried everything but couldn't get it the Atmos. We only get 5.1.  I bought the new Apple tv 4k as well and there I can get Dolby Vision but still no Atmos. I'm afraid my tv is not compatible. But why have the ARC connection then? Thank you all very much for the help.

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11 replies

UKMedia
  • 5124 replies
  • October 26, 2020

Hi

I had the same issue with my 4K LG tv not passing Atmos through to my Arc.  I got around the issue by using the Arcana product from HD Fury https://www.hdfury.com/product/4k-arcana-18gbps/


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020
UKMedia wrote:

Hi

I had the same issue with my 4K LG tv not passing Atmos through to my Arc.  I got around the issue by using the Arcana product from HD Fury https://www.hdfury.com/product/4k-arcana-18gbps/

Thanks. Does it work with tv's native apps like Netflix?


UKMedia
  • 5124 replies
  • October 26, 2020

Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020
UKMedia wrote:

Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

How about Apple tv?


UKMedia
  • 5124 replies
  • October 26, 2020
Nateuzunkaya wrote:
UKMedia wrote:

Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

How about Apple tv?

I don’t know if you can access Apple TV via a set top box?


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020
UKMedia wrote:
Nateuzunkaya wrote:
UKMedia wrote:

Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

How about Apple tv?

I don’t know if you can access Apple TV via a set top box?

I have the Apple tv device. I can get the dolby vision on that one though. Honestly I'm about to give up. Spent way too much money on this thing. It's not the end of the world. Dd+ is enough for me


UKMedia
  • 5124 replies
  • October 26, 2020
Nateuzunkaya wrote:
UKMedia wrote:
Nateuzunkaya wrote:
UKMedia wrote:

Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

How about Apple tv?

I don’t know if you can access Apple TV via a set top box?

I have the Apple tv device. I can get the dolby vision on that one though. Honestly I'm about to give up. Spent way too much money on this thing. It's not the end of the world. Dd+ is enough for me

You will notice a huge improvement in the Audio but there’s not a huge content out there at the moment.


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020

If I can plug and play hdfury that would be great but what else do I need to get? I already have the newest apple tv that supports atmos. You think I need firestick?


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020

Here looks like this guy is using his Apple tv https://streamable.com/4q41hy


UKMedia
  • 5124 replies
  • October 26, 2020
Nateuzunkaya wrote:

If I can plug and play hdfury that would be great but what else do I need to get? I already have the newest apple tv that supports atmos. You think I need firestick?

Sorry but I’m not the best person to ask about Apple TV as I don’t use it.


  • Author
  • Contributor I
  • 7 replies
  • October 26, 2020
UKMedia wrote:
Nateuzunkaya wrote:

If I can plug and play hdfury that would be great but what else do I need to get? I already have the newest apple tv that supports atmos. You think I need firestick?

Sorry but I’m not the best person to ask about Apple TV as I don’t use it.

No problem. Thank you so much for your help


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