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Answered

Why do sonos updates do so much damage?

Berryfields1967
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I have a new Acer Aspire computer. I have 2 x sonos 1 and 1 sonos 5 speakers, I have downloaded a new controller. I have updated my music collection and Sonos WILL NOT recognise it. I have treid for 1 x week.

Quite simply IT & related should make my life easier. Please do not patronise me by sending me some banal list of instructions - I SHOULD NOT HAVE TO DO THIS WHEN SONOS ISSUE AN UPDATE.

I have emailed the CEO and i’d like the courtesy of a response.

For the avoidance of doubt I am in the UK and have an MSc & two professional qualifications. I have used ChatGPT extensively to try and sort this out and even this has failed, so I am done.

I will be spending all of my days explaining to people what has happened as many of my friends are serious music lovers too.

 

This service/system of yours is a bloody disgrace, you should be out of business, You couldn’t run a bath let alone somthing this technical.


Simon, Cambridge, United Kingdom

Best answer by jgatie

Since the desktop controllers are ancient, if you used it to add the music library, you probably did it using the old HTTP or SMB v1 sharing, which are no longer supported.  See this link on how to properly add a music library: 

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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jgatie
  • jgatie
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  • Answer
  • March 16, 2025

Since the desktop controllers are ancient, if you used it to add the music library, you probably did it using the old HTTP or SMB v1 sharing, which are no longer supported.  See this link on how to properly add a music library: 

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

controlav
Airgetlam
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  • controlav
    controlav
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    Airgetlam
Berryfields1967
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No, I read that and tried both the SMB v2 and when that failed , the v3 version too.

The point is, these 'updates' are released and they cause me levels of grief only an IT expert could rectify. That is not correct. It should correct itself if it is an upgrade.

G
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    Gaham
jgatie
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  • March 20, 2025
Berryfields1967 wrote:

No, I read that and tried both the SMB v2 and when that failed , the v3 version too.

The point is, these 'updates' are released and they cause me levels of grief only an IT expert could rectify. That is not correct. It should correct itself if it is an upgrade.

 

Working just fine on my system, and hundreds of thousands of others.  Sonos must’ve picked a few users at random and said “Let’s not fix these people!”. 

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