The app on the iphone and ipad do not show the same information. I’ll have a few speakers playing music from the iphone app, but when i go to the ipad app, it shows the same speakers but with nothing playing.
Both apps are updated as of today.
Answered
iPhone and iPad app inconsistent
Best answer by Airgetlam
That’s really odd, as the controller apps are merely windows, showing what is happening on the Sonos system itself, there’s very little going on on the controllers themselves. Which suggests some potential connection / network issues between those two devices and your router. Do you have a mesh network, possibly, and the iPhone and IPad are connected to different nodes?
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, from both devices, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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That’s really odd, as the controller apps are merely windows, showing what is happening on the Sonos system itself, there’s very little going on on the controllers themselves. Which suggests some potential connection / network issues between those two devices and your router. Do you have a mesh network, possibly, and the iPhone and IPad are connected to different nodes?
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, from both devices, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
No mesh system. Small 1000 SF house with just one router. Agree that it’s really weird to not see the same info on both apps!
1 person likes this
Huh, definitely odd. I’d certainly go the route of the diagnostic, then.
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