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Answered

The app randomly signs me out


The app randomly is signing me out. Anyone else have this issue?

Best answer by Airgetlam

The next time it happens, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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2 replies

  • Lyricist III
  • 7 replies
  • January 7, 2025

Yes, I am having the same problem


Airgetlam
  • 42887 replies
  • Answer
  • January 7, 2025

The next time it happens, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


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