There’s a previous thread about this that has been closed, but the problem still hasn’t been resolved, despite it also being mentioned in reviews.
I haven’t been using my Ace for a few months, but I did so tonight and the problem is very visible. This time from the beginning. Previously it seemd to worsen the longer I watched.
My Sonos Arc is in sync, when used alone, but Ace is behind, so it can’t be adjusted in the app either.
Funny. Just a few minutes after writing this, there was a glitch in the sound and the sync improved. No idea what happened.
Answered
Sonos Ace not in sync with TV
Best answer by Airgetlam
Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
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Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
No, I haven’t. (yet) It was Sunday 10 PM in Sweden. Also, since it’s also a problem mentioned in reviews of the headset and a previous thread I’d expect people from Sonos to at least react.
Also, my previous experience with Sonos support and System Diagnostics is always “there’s network interference”, no matter the issue. How can there not be in a modern western home in 2024? Everything is on wifi.
Even with problems that didn’t start until that horrendous app update, the reply is “network interference”.
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