Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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S

StefanT

Trending Lyricist I

Big changes ARE happening in world!

S

StefanT

Trending Lyricist I

Can you at Sonos please send someone to my house in Sweden or France to get my speakers work again?

I have spent a round 20000 euro on your * products and the only thing I can use them to is to use them as bricks.

when and where can I meet your developers?

/STefan

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

You don’t understand a crap do you?

we ALL want Sonos to work again, even if you ONLY… spent 1999 euro on Sonos products…

And in H2 this year Sonos reported $865.5 Million Global revenue of which Europe was $259.65 Million.

Your 0.0075% contribution to that european revenue entitles you to a special staff visit and meeting with developers why?

Should someone who has spent 30/40/50K+ expect a staff member to come and operate the controller when they want their music changing?

What about someone who has only spent 19,999 should they expect nothing?

M

Mike_ayu

Contributor I

My guess is that the new platform was needed for the headphones release and selling that new product for the spring/summer season outweighed the downside of release in a not-ready software product. New revenue vs satisfaction of existing customers - decisions software execs have to make all the time. They might have misread this one (although depends on much revenue they are generating with the headset.)

S

StefanT

Trending Lyricist I

I think so to, but to scrap all old customers instead of creating new app for the headphones was a HUGE mistake!

A

Anonymous

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

FIRE Patrick Spence NOW!!!

R

Rhonny

Prodigy III

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

FIRE Patrick Spence NOW!!!

Alright, I’ll do it in the morning, I’m just going to bed.

sigh

Prodigy II

Can you at Sonos please send someone to my house in Sweden or France to get my speakers work again?

I have spent a round 20000 euro on your * products and the only thing I can use them to is to use them as bricks.

when and where can I meet your developers?

/STefan

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Congrats SIGH!

I hope you like your bricks and think it’s worth to sit in a corner to sing cumbayaj!

You don’t understand a crap do you?

we ALL want Sonos to work again, even if you ONLY… spent 1999 euro on Sonos products…

And in H2 this year Sonos reported $865.5 Million Global revenue of which Europe was $259.65 Million.

Your 0.0075% contribution to that european revenue entitles you to a special staff visit and meeting with developers why?

Should someone who has spent 30/40/50K+ expect a staff member to come and operate the controller when they want their music changing?

What about someone who has only spent 19,999 should they expect nothing?

🙄 I think what you wrote and what you meant to express aren’t the same thing then.

You asked for staff to visit your home and for you to meet developers and tried to justify the request based on your spending. It doesn’t matter how many times I read it, there is no help all your customers, do anything for all your customers being asked for.

I have no singing voice and spend all day listening to music around the house as I work from home. I suspect I approached my Sonos purchases differently to many people. Buying hardware with zero control over the software and dependence on a cloud service was a considered risk that I accepted but was never 100% comfortable with. Having owned Sonos previously it was a case of better the devil I knew, given every manufacture forum is full of issues and problems, but have a backup plan for when it all goes wrong.

Zero real control over the software and a cloud service dependency is going to go badly wrong at some point no matter what the device is.

Will Sonos get bugs fixed? Mostly, but more slowly the longer it drags on.

Will Sonos get it back to feature parity with the previous version? Mostly, I think some things getting pushed further down the list and further back in time will end up never coming back.

Do I think October is realistic? Not really, I’d be expecting more like the end of the year.

As for my bricks, the only bricks I have are in the walls of my house. I’d be very concerned if they suddenly started playing music 😂

R

Rcooklis

Contributor I

Still. 'no products found.' idiots.

N

Nathaliescott

Lyricist I

Thank you for keeping your client in the loop.

Would it be possible to advise on how can we adjust our product meanwhile the new app gets figured out?

Since its impossible to access anything else then volume up or down directly from my television remote.

Is there an other way to get access to my Sonos Arc soundbar?

I did more then a few time reboot, unplugged, the soundbar, my wifi, my router both app, everything that was suggested has been tried and failed.
My husband is earring impaired and he can’t ear all the dialogue or certain sounds. Just a few adjustments would make all the difference.

R

Rhonny

Prodigy III

Thank you for keeping your client in the loop.

Would it be possible to advise on how can we adjust our product meanwhile the new app gets figured out?

Since its impossible to access anything else then volume up or down directly from my television remote.

Is there an other way to get access to my Sonos Arc soundbar?

I did more then a few time reboot, unplugged, the soundbar, my wifi, my router both app, everything that was suggested has been tried and failed.
My husband is earring impaired and he can’t ear all the dialogue or certain sounds. Just a few adjustments would make all the difference.

Turn on Speech Enhancement on the Now Playing screen when watching TV.

You can press the physical volume up and down buttons on the Arc itself too.

If you can’t access the app at all (?) and want to adjust volume from an app then you could try Sonophone as an app if you use an iPhone.

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