Retired Sonos Staff

News

The Sonos Ace is getting a big update!

Hey everyone!

I wanted to create a separate post to announce a big update that we have been working on for a long time.

This one goes out to our Ace users, be they using it exclusively as a pair of bluetooth headphones, or with our soundbars.

Now some of you have asked for a few features that I know the team has been working hard on implementing, some even before Ace was even released!

Here are the highlights for Ace in update (3.9.7):

First the two big ones!

TrueCinema. It’s finally here!
- When using HomeTheater swap, TrueCinema adjusts the audio to better match the acoustic properties of the room so it sounds like you’re not wearing headphones at all.
- One of the engineers was showing this off at a few events I attended last year, and back then it required a laptop, and about 30 minutes of complete silence to let him work and tweak everything. Now it takes just a few seconds to complete the tune!
Multiuser TV Audio Swap. This is one of the features I remember most people asking about when Ace was released “Why can’t I connect two Aces to my soundbar?” Well now you can 😉

And the rest:

Adaptive ANC - an improvement over Ace ANC that improves performance for people wearing glasses or other facial obstructions that compromise the acoustic seal.
Side tone. When on a phone call and using ANC, a portion of the user’s voice is fed back into the headset to provide a more natural speech.
High quality call audio using the latest in audio codec technology
Improved donning detection.

The app also will behave differently when you have Ace connected to it.

Firmware update notifications will inform the user, via the app, when there is a firmware update available for their headset.
The Ace product tour will describe the new Ace features, after a user performs an update.

There are three requirements for users to get access to the Sonos Ace feature enhancements:

Requires the latest version of the Sonos App (version 80.22)**
Requires the latest system/player updates on the Sonos App (version 85.0-65270 or higher. More information on how to update here.)
Requires Sonos Ace to be connected to the App, and then once connected requires an Ace update (version 3.9.7 or higher).

** These will be available starting on June 10th, and please note that Sonos app releases are rolled out over the course of several days. You can check for updates in your iOS or Android app store to download the latest version of the app when it’s available. On Android, the latest App and System versions may take 2-3 days after release on 6/10, to become available.

Want to know more about what was in the app and player update? Head over to the post we dedicated to talking about it.

We would love to hear what you think about these updates, let’s have a chat in the comments below 👇

G

GuyinPA75

Enthusiast I

Really looking forward to using all these features. Glad to see the Ace is not forgotten.

Dogdad

Headliner III

Most probably don’t care. I believe the “new” Ace headphones was the reason the good app changed to a crappy app including more corporate earnings.

AjTrek1

Can’t wait to try out the TrueCinema feature and the improved ANC as well. I’ll be a busy Beaver with App and Ace updates.

Together Everyone Achieves More = T.E.A.M.

M

MaxxyBon

Lyricist I

I’ve tried 3 times now to get the update to install but every time it reaches 100% and the Ace restart, I get the error message telling me to make sure I keep them connected to my phone. It’s as if the restart is causing them to disconnect and not complete the update.

Any help with this would be much appreciated!

Airgetlam

Hmmm. I didn’t experience this when updating my headphones. The update went through without issue, although I’ll admit I update the headphones so infrequently, I had to re-read Sonos’ FAQ to do it.

What is happening on the LED on the headphones? Is it blinking white and orange, or is it steady blue? Did you leave the app open, or did you force close it? Have you caller Sonos Support directly to discuss it?

Bruce

Mr. T

I’ve tried 3 times now to get the update to install but every time it reaches 100% and the Ace restart, I get the error message telling me to make sure I keep them connected to my phone. It’s as if the restart is causing them to disconnect and not complete the update.

Any help with this would be much appreciated!

Whenever I update Ace, I ensure Multipoint is disabled so Ace is only connected to the device which is being used to facilitate the update. Also just leave the device open on the Sonos app and don’t switch to any other app until the update has fully completed, keeping your device and Ace in close proximity of each other.

M

MaxxyBon

Lyricist I

I eventually managed to get it to work with the headphones plugged in to charge. Not sure if that’s a necessity but it worked for me. If it is a necessity, I feel that would be a better prompt to have before the update rather than just saying to not plug them into a computer.

Mr. T

I eventually managed to get it to work with the headphones plugged in to charge. Not sure if that’s a necessity but it worked for me. If it is a necessity, I feel that would be a better prompt to have before the update rather than just saying to not plug them into a computer.

I’ve never updated Ace whilst they were connected to power so having the headphones charging is definitely not a necessity, but there may be a minimum battery requirement when updating.

Mike HAuthor

Retired Sonos Staff

I eventually managed to get it to work with the headphones plugged in to charge. Not sure if that’s a necessity but it worked for me. If it is a necessity, I feel that would be a better prompt to have before the update rather than just saying to not plug them into a computer.

I’ve never updated Ace whilst they were connected to power so having the headphones charging is definitely not a necessity, but there may be a minimum battery requirement when updating.

Yeah, Ace will disconnect from all connected devices and then apply the update before it turns back on and reconnects to the phone/tablet. So there's a chance it was canceled either from lack of battery charge or not being allowed to finish the update. Other devices connecting to it won't stop the update.

How we survive is what makes us who we are - Rise Against

jgatie

I’ve tried 3 times now to get the update to install but every time it reaches 100% and the Ace restart, I get the error message telling me to make sure I keep them connected to my phone. It’s as if the restart is causing them to disconnect and not complete the update.

Any help with this would be much appreciated!

If that happens, close out the app completely. Then relaunch and check for updates on the Ace again. The update should be done and the Ace will say it is up to date.

Show more replies

Hey everyone!

First the two big ones!

And the rest:

Sign up

Login to the community