Really looking forward to using all these features. Glad to see the Ace is not forgotten.

Most probably don’t care. I believe the “new” Ace headphones was the reason the good app changed to a crappy app including more corporate earnings. 

Can’t wait to try out the TrueCinema feature and the improved ANC as well. I’ll be a busy Beaver with App and Ace updates.

I’ve tried 3 times now to get the update to install but every time it reaches 100% and the Ace restart, I get the error message telling me to make sure I keep them connected to my phone. It’s as if the restart is causing them to disconnect and not complete the update. 

Any help with this would be much appreciated!

Hmmm. I didn’t experience this when updating my headphones. The update went through without issue, although I’ll admit I update the headphones so infrequently, I had to re-read Sonos’ FAQ to do it. 
 

What is happening on the LED on the headphones? Is it blinking white and orange, or is it steady blue? Did you leave the app open, or did you force close it? Have you caller Sonos Support directly to discuss it?

Whenever I update Ace, I ensure Multipoint is disabled so Ace is only connected to the device which is being used to facilitate the update. Also just leave the device open on the Sonos app and don’t switch to any other app until the update has fully completed, keeping your device and Ace in close proximity of each other.

I eventually managed to get it to work with the headphones plugged in to charge. Not sure if that’s a necessity but it worked for me. If it is a necessity, I feel that would be a better prompt to have before the update rather than just saying to not plug them into a computer. 

I’ve never updated Ace whilst they were connected to power so having the headphones charging is definitely not a necessity, but there may be a minimum battery requirement when updating.

Yeah, Ace will disconnect from all connected devices and then apply the update before it turns back on and reconnects to the phone/tablet. So there's a chance it was canceled either from lack of battery charge or not being allowed to finish the update. Other devices connecting to it won't stop the update.

If that happens, close out the app completely.  Then relaunch and check for updates on the Ace again.  The update should be done and the Ace will say it is up to date. 

My experience with the updates.  Overall Excellent!

I think it’s helpful to set the stage with the following information as an FYI..

Wi-Fi 7_Mesh Network

• ASUS RT BE96U Routers x 3
• Wired Backhaul

Devices 

• iPhone 15 ProMax_iOS 18.5
• iPad Pro 13 inch_iPadOS 18.5
• Samsung Galaxy Tab A9+_ Android UI 7.0 v15 (testing unit)

Sonos

• 31 Units
• Ace Headphones x 3

Sonos Updates

• iOS v80.22.33
• Android v80.22.28

I updated iOS first. As expected, I had to run the update twice as all units did not update on the first pass. A total of five (5) units failed to update. However, as I said that was nothing new given my Sonos has 31 units. For you math wizards that’s approximately 16%. 

Upon checking Android no updates were required (they were already applied). I assume it read the updates applied during the iOS update. Just a guess. Maybe a Moderator can provide a better explanation. Surely, Android isn’t smarter than iOS. 

One issue that people have complained about is disappearing “Alarms”. FYI, my alarm remained intact on both iOS and Android after the update. Nothing was lost.

I’m paraphrasing in this next part. A member stated that during their update (on iOS) the pop-up that appears; indicating “update status”, seemed to be stuck and/or not showing any information. It also could not be removed by swiping down from the top.

I had no such experience. Although, I can say that when the pop-up shows the “update status” it is static and cannot be closed by swiping down, short of closing the app. I would not recommend that unless the pop-up remained static for an overly extended period (which would be a judgement call).

I have three (3) sets of Ace Headphones. Upon updating the first set the update seemed to stall. I existed the update and started over. Ironically, the app reported that the Ace was up to date. I ran it a third (3rd) time to be sure. All was/is well!  Updating the other two Ace headsets went through without a glitch. FYI, the current Ace version is 3.9.7.

One last note of interest (for some). I have a pair of Roam 2’s that are off-line until needed. I powered them up and placed them on my network. I opened the app and checked for updates. The Roam 2’s were found and the app indicated an update was required. The update ran without a glitch!

So, that’s it. All-in-all the update was a pleasant experience with nothing that I would deem requires attention by Sonos. Your milage may vary depending upon your network and age of Sonos equipment. *

* Sonos that is pre-Bluetooth Low Energy (BLE) certified may have a slightly different experience. JMHO…but what do I know? 

I wonder if there are plans to update the Aces with Bluetooth LE Audio at some point..Technically the Ace’s support BT 5.4 so it should have the hardware to support it! 

Not sure there’d be any significant advantage…which perhaps is to say my understanding of BLE itself is pretty short distance, when compared to regular Bluetooth, which is also relatively shorter than WiFi. Just not as short as BLE.  Would be fine if you kept your headphones within a foot or so of the BLE device…something I rarely do. 

Oh, from my understanding, BT LE Audio is a newer codex and has a host of possible features. One is a higher bitstream and much lower latency. Not about short distances. 

https://www.techradar.com/features/what-is-bluetooth-le-audio-the-next-gen-wireless-connection-explained

I got that as well. Just keep selecting, Try Again, and it should work.

Also did the same thing when updating speakers in the house. I just closed the app, opened back up, tried update again, said all was complete.

Would say, go figure. But it’s the Sonos App. I’d be more surprised if it worked way it should.

Thanks for that link to the interesting article!

And it caused me to go look this up:

https://en.wikipedia.org/wiki/Bluetooth_Low_Energy

which suggests the range is the same. So I was wrong about my assumption. 

So, I’ll support your request to include it, if possible, with the realization that Sonos rarely indicates in advance what they plan on including. I’d assume to keep competitors at bay, mixed with the ‘well, we tried to do it, but couldn’t make it work’ possibilities. 

Yeah, the Bluetooth group isn’t great at naming, haha. It's soooo confusing. It's kind of like the HDMI group, there is a host of possible features a device could support under the latest spec. But LE Audio could be a game changer, well, at least for Bluetooth that is :p 

BLE sounds great in theory. IMO the only products that would really benefit are the Move & Roam series and the Ace as they are battery operated and meant to be portable. 

Bluetooth in other Sonos speakers IMO is more of an extra selling point versus a core feature. They are primarily WiFi speakers first and BT second. Although there are quite a few in the community that would try to reverse that factor. Also, they require electrical current which means they are not portable in the strictest since.

Please  don’t misunderstand me. I think BLE is great though IMO  not something Sonos needs to move up in the development/implementation stage across the entire product line.

Totally hear ya! Having BT in the Arc Ultra for example has been great for pairing for other devices that don’t support Airplay. Welcome addition for me at least. And agree not for all products but hopefully the Aces! I do know other headphone manufactures have said they plan to enable in some models but knows if they actually do.  

Since the Bluetooth Low Energy discussion is off topic, I’d suggest a new thread. 

Success!  The updates took a while and after updating software on both headphones and ARC Ultra soundbar I became stuck on a message stating “Update required: You need to update the soundbar before you can join. This will end the current TV Audio session.” along with a button to update.  Pressing the button gave a message that “Your Sonos system is up to date”.  I looped through these messages several times with no success.  I checked all of my hardware for software versions and they were all at the latest versions.  I decided to look for the latest version of the Sonos app on the Apple App store and found that I could update.  Two pairs of Ace headphones working after update of software on the phone.

After everything was updated (Sonos App, Speakers firmware, Ace firmware) to the latest versions (as per above), TV swap has stopped working (error code:Connection_Error). Previously TV swap worked without any problem. I have tried to remove and Re-add TV Swap -  it didn’t help. I’m quite dissapointed how the updates create new problems...

What did Sonos Support say, when you called them?

I have just realized/experienced it and have hoped that Sonos support will react to my post. Or should I create a separate thread? I’m not experienced how exactly Sonos support works (I’m also also not from US)… thanks for your suggestions

Honestly, I’d call your local helpdesk (now I need to look up where your account is from, if you’ve included it in your forum ‘setup’. Since this is a community forum, and 99% of readers are from the community, and not from the Support desk, you’ll at best receive a response from the knowledgeable forum moderators…if they have time. If you click on the underlined words in my previous post, you should get a pop up native to your location, if not, change your web location at the bottom of that page. I’d call in, I have not a lot of faith in the capability of the ‘Chatbot’ interface, despite it being moderated, in giving you the ‘true’ data you need. That being said, I’ve never interacted with it, only on phone calls with ‘real’ people.