Hi team,
im hoping Sonos product team, engineering and executive team are in a war room. The number of features not built into this new app is ridiculous I have four devices in our house a number are in bedrooms. The sleep timer is a great example of a staple feature completely forgotten. Something has gone wrong in the company for such a poor role out.
WarRoom? you are the optimist ;-) It’s a 3-day holiday weekend the States. Even Keith’s own website shows him on holiday.
Sonos management knew this was a bug-ridden, premature sub-Alpha level rollout long before they foisted this crap-app on tens of thousands of users who in a day went from a working whole-home-wireless-audio system to a bunch of useless hardware or spending hours upon hours trying to fix what Sonos leadership cravenly, cynically, and arrogantly broke. Not to mention the hours on hold with an off-shore, 3rd party, contracted CS team.
We collectively are the Beta-testers now for Sonos, they knew it, they planned it this way and when we yell, they sometimes fix a few things here or there soon, or in a month or so, or maybe not!
We’ve been hear before, but this time Spence refuses to apologize for messing up our audio systems for a short-term promise to the investment community.
New Sonos App feedback
in addition to not being able to create a queue, add to or edit. (Lots of posts about that)
When you have searched for an artist and selected that artist, there is no option to view ‘Albums’ (or any other category)
You have to search again and select music service (in this case Apple) to get a choice of categories (eg ‘Album’)
There needs to be a menu option once the artist has been selected or previously searched.
hope that makes sense
Even if Sonos do manage to get this new app in a state that is somewhere near as usable as the one it replaced, I will never trust them again.
The way they have treated their loyal customers with both arrogance and ignorance has taught me a final lesson that they believe they can do what they want and we as users do not matter to them. I have forgiven them in the past for promising the earth when S2 was released which made me have to scrap a lot of my Sonos hardware (zp90 x 2, zp120, cr200, cr100) and they never took the S2 software to the level I was expecting. I will not do so again.
I will not be buying any more Sonos products and will just let my current system fade away until it is either all not working or once again Sonos renders it all useless.
FYI Sonos... I have been waiting a long time for the Headphones and was going to buy some soon after they eventually came out. Now I am not. And unlikely ever to do so as you have let me down badly twice. I do not trust you and am not going not investigate that sort of money into an untrustworthy route.
I have read the very scant and lame responses from SONOS about fixing this mess, but I never see mention of the problem of missing playlists. I have about 40 playlists and only 4 appear in the new app (they are still present in the old desktop app and some iOS devices that I fortunately did not update).
I’ve tried to follow this entire thread and several others, and have seen many people having missing playlists so I know I’m not alone - but none of the “coming soon” notes from SONOS ever mention missing playlists, and I haven’t seen any user discussion about any solutions.
Have I missed any discussions/responses/solutions to missing playlists with the new app?
Isn’t it related to the problem of app being incredibly slow (eg reaction to adapting volume, showing the track actually being played and the queue after starting to play an album, showing local library etc etc etc ?) - try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...
All this new app business and Sonos’ attitude does look like a legally authorised robbery (still a robbery though), a step by Sonos towards making current hardware obsolete and forcing us to dump them (very sustainable Sonos, and very responsible too) and purchase new hardware that does work with the new software. And pressing Repeat in the Sonos CEO’s office every 3-4 years. Business model, right?
try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...
Tried that, to no avail. My playlists have disappeared altogether in the new app and only Sonos knows if they'll ever resurface. They still exist in my system, for the good old Windows Desktop Controller still shows them.
I used to love the Calm Radio Sonos service (I am a paid Calm subscriber). Since the update it has turned into a nightmare. It works sometimes, but not most of the time. Often, the station group and subgroup choices simply won't load. Sometimes the main groups will load but when you choose subgroups nothing appears. Other times, all goes well until you finally get to pick a station to listen to, then the dreaded “something went wrong” message appears. On those rare occasions when you manage to play a station, it will sometimes stop on its own. If you stop a station yourself, and come back to Calm Radio 30 minutes later, you might get the “something went wrong” message again, or the Calm Radio Sonos service might have stopped working entirely for the 10th time that day. Then, if you repeat the same step a dozen times the “something went wrong” message might disappear and be replaced by an actual playing Calm station .
This is a mess. Sonos personnel made it clear in another discussion they are aware of issues with Calm about 10 days ago. Have those issues been resolved? No. But the Sonos status page keeps reporting the Calm Radio service is functioning. Meanwhile, the Calm Radio standalone apps are rock solid.
Even if Sonos do manage to get this new app in a state that is somewhere near as usable as the one it replaced, I will never trust them again.
The way they have treated their loyal customers with both arrogance and ignorance has taught me a final lesson that they believe they can do what they want and we as users do not matter to them. I have forgiven them in the past for promising the earth when S2 was released which made me have to scrap a lot of my Sonos hardware (zp90 x 2, zp120, cr200, cr100) and they never took the S2 software to the level I was expecting. I will not do so again.
I will not be buying any more Sonos products and will just let my current system fade away until it is either all not working or once again Sonos renders it all useless.
Mind you, they do take the time and have the nerves to send us e-mails on their ‘Most wanted product ever’ (headphones, freely transaletd from the Dutch) ...
try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...
Tried that, to no avail. My playlists have disappeared altogether in the new app and only Sonos knows if they'll ever resurface. They still exist in my system, for the good old Windows Desktop Controller still shows them.
Aw…. Then i would not know what's the problem. My playlists are (a) in my own library (itunes, with the music files on a disk connected to my laptop; they appear in the app under Imported playlists), (b) on Spotify (under Your Services >> Spotify >> Your Library >> Playlists) and (c) or in the “Sonos Favorites” (under Playlists). I don't know where your playlists are normally located but in case they are in your own, external library / music collection you may want to try and use the desktop app to set again the location of your music library: delete the cuurent path indicated in the desktop app, and enter it again. I did that at one point - i’m not sure at what point when and what for as I tried many things to somehow get the S2 update to work - and it did bring my own collection (inclusdng playlists) back. (I do not have a clue as to what you could try if your playlists are located elsewhere ). good luck!
try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...
Tried that, to no avail. My playlists have disappeared altogether in the new app and only Sonos knows if they'll ever resurface. They still exist in my system, for the good old Windows Desktop Controller still shows them.
If they are just Sonos playlist they are under favourites. You might need to view all favourites to see them. Also I find if I open the app, close it and restart it it seems to work better. It's all a bit buggy and random though.
It is such an extensive redesign that they forgot to keep what made Sonos working, it no longer does. System lost, had to factory reset all devices, create a new WiFi without VPN. Not all services working. Wrong authorization protocol for TuneIn, etc. Pathetic.
Although, we CAN open Apple Music on the Mac, select the target icon and play anything by casting to the Sonos speakers (at least 2 of them of my 4...)
The person/team that wrote this app, or the QA department, should all be fired. This app is crap. Everything worked very well under the last app now I can barely connect to my speakers. Makes me want to go back to an old wired system that functions. Unfortunately, Sonos has lost its luster with this particular application.
It’ll probably take 20 different iterations for them to get it right again. Only for them to screw it up once again. I develop software for a living and I have never seen such a horrible introduction.
we bought into an ecosystem, only for the ecosystem to utterly fail us. Makes me wonder if it is worth to do that or go back to old technology that does not fail. Right now I’m for going backwards. Anybody that buys into the Sonos system beware.
Great app update, congratulations to the design and testing team for doing a grand job...
i cannot find TV as a source anywhere! I wish to have my TV play through my other sonos speakers, and its impossible to do with this new app. It is very disappointing and frustrating!
Great app update, congratulations to the design and testing team for doing a grand job...
Yep, a fantastic job from extremely talented kindergarten graduates! 😁
Could anyone tell when the next update will be coming out, got so many issues at home !!
i cannot find TV as a source anywhere! I wish to have my TV play through my other sonos speakers, and its impossible to do with this new app. It is very disappointing and frustrating!
Select the room that has the TV speaker, then go to the Home screen, and TV is listed under Your Sources at the bottom.
Could anyone tell when the next update will be coming out, got so many issues at home !!
I’d imagine (and hope!) by tomorrow, following the pattern of recent updates over the last three weeks.
The app seems to be a joke. Slow, incomplete…
what’s happening ?
The recent app update has caused numerous issues and created a frustrating situation when the app is non-responsive and seems to have a mind of its own.
Sonos really needs to get this fixed.
The new app is useless. I’ve been a Sonos fan from the very beginning. Many of my friends and family have Sonos based on my recommendation. I no longer can listen to music. It takes forever to discover my network..usually after a few attempts. Finding and getting music to play is a hassle. God forbid I need to adjust the volume.
I streamed on Sonos every day for years and just went up in my attic to pull out some old Bluetooth speakers so I could at least listen on my porch.
I am so frustrated and disappointed. I hope a solution is implemented fast. I don’t understand not rolling it back or making a downgrade to the old app an option.
It is so clear that Sonos has prioritized revenue-generating opportunities, i.e. getting a percentage from Spotify and hundreds of other streaming services, while basically saying “f*** off” to users such as me, who have built music libraries and would like to listen to them over Sonos’ system. It’s business, and we all get that, but how do you create a major software update that leaves out such core functionality? We’ll set aside for now how ugly and hard to navigate the new mobile app is… but if anyone knows a quick way to change artist, song or album from within the list of rooms/devices, I’d really appreciate it.
And Sonos… come on, you can do better. Like helping all the users who can’t access their personal libraries a little sooner than sometime in mid-June!
Moderator Note: Modified in accordance with the Community Code of Conduct.
Under no circumstances should my speaker system be accessible from the web. This is a MASSIVE security breach waiting to happen.
How do I shut this down for my system?
