Skip to main content
Retired Sonos Staff
April 23, 2024
News

The new Sonos Mobile App & Web App

Related content:Software
  • April 23, 2024
  • 1674 replies
  • 97101 views
The new Sonos Mobile App & Web App

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

Home Screen

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

  • Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
  • Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
  • Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
  • Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The new Web App

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1674 replies

Lyricist I
May 9, 2024

So further to my post yesterday I’ve dug out an old Android phone (I use an iPhone) and downloaded the old app from APKmirror. I’m once again able to use my system properly and am now searching the internet for a replacement system; if anyone has a good suggestion for a NAS based setup please feel free to share 😊

Enthusiast I
May 9, 2024

This updated app has rendered my system almost useless. All the albums and playlists I had setup no longer exist in it. The new search is terrible and if I go to the effort os trawling through my music library and add an album as a favourite the it still doesn't show up anywhere. In fact this update is mind-bogglingly bad. The only thing that's saved me from total disaster is that I also have the app on my tablet and I managed to get to turn off automatic updates before the damage was done.

The arrogance of Sonos is breathtaking. If they were so confident they should have given the app a new version, then glitches could have been ironed out and using the previous version would be easy.

So now I'm looking for alternatives,  does anyone know of any?

Try Sonopad

SarahN
Local Superstar
May 9, 2024

Is anyone else having trouble authorizing Apple Music on the new app?

I am having trouble with Amazon music. Even after authorising the service many times over, it still does not work on the new app!

Can you have too many Sonos speakers? 🤔 😆
Trending Lyricist I
May 9, 2024

Closest real world alternative is Apple's homepods but limited when it comes to sound bars, wet room applications, biggest speakers, etc. 

After the frustration from yesterday I see only practical way to go is huge press from the community on all public channels - here, redit, other forums, participating in the so called Sonos events not letting them deny they didn't know there was a problem with app and overall experience, putting YouTube channels and media sponsored in any way by Sonos on ground. After investing tons of money no-one will start to sell it just like that. And as hardware there still ok so let us navigate them in their own mess with proper and firm customer feedback!

p.s. sleeptimer is what upset me right away after the update. They cannot tell me that when I feel I'm falling asleep a should get up of the bed going to other room with pc to set it. Amateurish to “forget” the sleep timer, twice more amateurish to give such response in official support. I fund my workaround last night using Home Assistant and HomeKit and now is even better with one press in my Apple's Home up all is set but this not the way and this not what ppl paying to Sonos after all. 

p.s.2 Sonos, crisis management at your end is even worse than newly released up. Think about is as it will be crucial part of your business the way you're heading to.

 

Sensible suggestions. Sounds like you did get a good night’s sleep in the end!  :)

lucas_4
May 9, 2024

I recognize the importance of continuously evolving user experience (UX) design, and I understand the specific dependencies on iOS and Android platforms.

 

here just some pointer from my perpective:

 

 

 

 

Mister Gee
Ken_Griffiths
May 9, 2024

Is anyone else having trouble authorizing Apple Music on the new app?

I am having trouble with Amazon music. Even after authorising the service many times over, it still does not work on the new app!

Same here with Amazon Music @SarahN - I’m guessing that the engineers are still perhaps working on a few things behind the scenes at the moment. 

Prodigy II
May 9, 2024

Your UX team should be embarrassed to have their names attached to such a massive misstep. Shame on you.

There’s a lot of fire and brimstone on here, but I actually disagree.  I think the underlying design is solid, with a few rough edges, but it is overall more attractive and easier to use.

Of course there are many elements missing.  I’ve mentioned elsewhere that there are clues that this is due to the app being released too early / rushed, which of course is inexcusable, as opposed to those elements being actively removed altogether.  I’m not defending it — I just think there is good work to build on here, the fundamentals are good — but the product is unfinished.  I don’t know why it was released in this state, but as long as there is momentum in putting things right, I’m prepared to wait and see. 

 

It looks dull and boring to me. No colour or artwork so far.

"I saw the Stooges and the MC5"
SarahN
Local Superstar
May 9, 2024

Is anyone else having trouble authorizing Apple Music on the new app?

I am having trouble with Amazon music. Even after authorising the service many times over, it still does not work on the new app!

Same here with Amazon Music @SarahN - I’m guessing that the engineers are still perhaps working on a few things behind the scenes at the moment. 

Thanks Ken - at least I know it’s not just me lol.

I can now access my saved Amazon content via My Sonos but cannot search new stuff. Is that the same for you @Ken_Griffiths ?

Can you have too many Sonos speakers? 🤔 😆
DougBKLN
Lyricist I
May 9, 2024

99% of the music I listen to is stored on my NAS.

For the life of me, I cannot understand why you would release apps that have inferior functionality than the previous version? 

Contributor I
May 9, 2024

For goodness sake get the alarm and sleep timer functions reinstated.  A really basic error.