It's 2025.
Where's TrueCinema?
Whilst I do agree, didn’t Sonos CEO say they shifted resources to concentrate on the new Sonos App and reinstating the features that were MIA - maybe TrueCinema will follow, but it’s not what I would term an urgent matter compared to perhaps some things that are on the ‘to-do’ list for 2025.
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates
they also said they wouldn’t release new hardware until the app was fixed.
I agree sending folks to Support is a horrible thing to do these days but Sonos never gave us a lot of information on system internal activity in the past, and it was even further reduced in the name of security.
So if you need to read an internal log the only way to do so is to call Support.
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Many of the issues Sonos has are due to networking, some Sonos’ fault and some external, either the local networking hardware or RF environment.
Folks on both sides, the folks with the problem and the folks trying to help could be a bit more sensitive as the “it is your network” offends many while also being accurate. Typing a longer explanation many times a day does get old though.
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The new “send things up to the cloud” idea isn’t making me happy either.
Not an issue here, using iOS, but since that’s merely a ‘remote control’ to show what the speakers are doing, and not a player on its own, it’s a good indicator of network issues. Based on the scant information, I’m going to suggest a simple network refresh, by unplugging all Sonos devices from power, then rebooting your router. Give the router a couple of minutes to reload before plugging back in your Sonos devices.
Yes Bruce. Was going to post in more comprehensive detail but then such a post becomes another tedious diatribe.
In brief - yes I had enacted the simple network refresh on a regular basis followed by a hard refresh of the IOS app and a power reset of the units that required it though recently I hadn’t needed to enact such extreme measures as all appeared much more stable. That was until today’s app update which resulted in a backward, negative performance and was a nightmare to eradicate using all the tricks learnt over this past miserable debacle. Hence my question in my first post!
As an aside - now watching the TV and listening via the arc and sub mini. Could swear that the long standing dialogue issue has been tweaked. It now appears much more clear and - no I haven’t touched a thing!
I have found the latest update, using iOS to be a lot better and faster to load. It still has its moments but they are less frequent.
Still a LOT of functionality missing from the same time last year. I am hoping that the new re-write allows for faster development, but it does not appear to be the case….yet.
For what it’s worth, the power cycle I mentioned (which requires exact following, can not just be the Sonos speakers) can easily be replaced, and more permanently (if such a thing truly exists in networks) by setting up reserved IP addresses in your router’s software, by following the instructions for your individual router. That way, you don’t need to do the power cycle every time Sonos updates the firmware on your speaker(s), and gets a faulty IP addresses from your router on reboot.
A quick question please? After today’s app update has anyone else found their system particularly unstable?
At the moment the biggest effort that came with the last update, is, that now it is possible to start the app on my iPhone 14 Pro without crashing. Hooraaayyy!!!
Maybe one day in the future I can play music 🤩.
Ohh digital wonderland,
we live in turbulent times 🥳
I am one of millions of users who found using the old Sonos app a breeze and suddenly found out the new app became a nightmare. No more almost instant loading of music, no more finding my music library, no more immediate switching from room to room. I can't tell you how many hours I’ve wasted trying to ‘fix’ the problem with the app. This new app is a piece of crap and incredibly frustrating. Because the app takes forever to load any music I feel stuck listening to the same album over and over if I want to listen to music. Why can’t you people figure this out and bring back simplicity and function to this app? Nothing about using Sonos app is enjoyable. Nothing. What a failure.
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I am one of millions of users who found using the old Sonos app a breeze and suddenly found out the new app became a nightmare. No more almost instant loading of music, no more finding my music library, no more immediate switching from room to room. I can't tell you how many hours I’ve wasted trying to ‘fix’ the problem with the app. This new app is a piece of crap and incredibly frustrating. Because the app takes forever to load any music I feel stuck listening to the same album over and over if I want to listen to music. Why can’t you people figure this out and bring back simplicity and function to this app? Nothing about using Sonos app is enjoyable. Nothing. What a failure.
Yes - the last iteration/update of the app has proven to be particularly unstable in my case.
I had got use to utilising many of the previously recommended work arounds as per Sonos and others to bring the system back up when components went silent but last weekend was particularly bad with total and instant ‘crash outs’ where everything stopped. I gave up on it the third time.
So please focus your developers on some of the basics like :
- Speakers staying connected and not dropping out all the while
- Music selected via the search actually playing and not something you had listened to the day before
- improve the lag in things like changes to volume setting, pause and music selected.
I am far from a technical expert but in these days of “AI” these requirements seem pretty basic things to have working on a music app.
You have taken a product I could not speak highly enough of to something close to useless.
please sort this out for my sanity and health and well-being!!!
I am one of millions of users who found using the old Sonos app a breeze and suddenly found out the new app became a nightmare. No more almost instant loading of music, no more finding my music library, no more immediate switching from room to room. I can't tell you how many hours I’ve wasted trying to ‘fix’ the problem with the app. This new app is a piece of crap and incredibly frustrating. Because the app takes forever to load any music I feel stuck listening to the same album over and over if I want to listen to music. Why can’t you people figure this out and bring back simplicity and function to this app? Nothing about using Sonos app is enjoyable. Nothing. What a failure.
I’m with you on this one. I’m feeling like some of us are “acceptable losses” in the eyes of Sonos corporate. There are good people in here trying to help but, at some point, their job is done. That should have happened months ago.
So it’s a new year and I still get random skips, recently played on iOS is non-existent and not much use on android if you are playing different albums from the same artist. I’ve got the rears set at minus 8 or some such because the ambient setting doesn’t seem to work. I like to upgrade my Playbase to the Arc ultra at some point but they need to right the ship before they get more of my money.
I can't switch my Youtube playlists anymore, it just times out and goes back to song one of the playlist I was playing. Also loses connection frequently for 10 seconds or so and then the music comes back on.
This App fiasco is incredibly frustrating. It was sooo good. Hopefully the new CEO steadies the ship.
So - how are people finding the latest updates?
In my case - four whole days without speakers dropping out, less lag and better response from the app, and reliable volume control. Streaming my favourite radio stations and playlists albeit the latter still suffers from the occasional skipped track. Not quite there but signs for optimism going forward?
I’m finding no issues, same as before the update.
It sure sounds like you’re still experiencing a lot of network issues, though. At the very least, I would try a simple network refresh, by unplugging all your Sonos devices from power, then reboot your router. wait a couple of minutes before plugging back in your Sonos devices. This will force a reload of the Sonos OS, get new DNS from your provider, and new IP addresses for your Sonos.
If, however, this doesn’t resolve those skips, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Hello Bruce. Thanks for your reply. We had what you are suggesting in the shape of a total sudden power outage during the recent storms over here! The standard BT router suffered a forced refresh of its network as a result!
Everything seems more stable to me since the last update though, which was my point.
Fix the minimum volume on Sonos Ace being ridiculously loud please.
Our apps (iOS) updated this morning, and now I can’t group speakers. It’s saying an update is required, but when trying to update the system I get a “There was a problem checking for updates” but no error code.
Restarted all devices, router, switch, fibre hub, app uninstalled and reinstalled and nada.
Submitted diagnostics but UK support don’t work weekends so guess I’m stuck.
Any one else having this? Any tips please?
@jannyman , the same affect can be done, at least usually, by assigning reserved IP addresses in your router (check the router’s manual), as a more permanent ‘fix’. Any router that loses its place in the DHCP (IP assignment) table could do it again, reserving IP addresses can help keep that from occurring.
However, you’ve said you’re still having interruptions while streaming playlists, I’d encourage you to submit that diagnostic and call in, it shouldn’t be getting any interruptions.
However, you’ve said you’re still having interruptions while streaming playlists, I’d encourage you to submit that diagnostic and call in, it shouldn’t be getting any interruptions.
Just curious as to whether this is an occasional problem with the actual list. Streaming via Apple Music. It’s very intermittent though so can live with it! Thanks again for your input.
I still don’t understand why I can’t use my mobile phone to stream locally-stored music. I continue to refuse using AaSS (Audio as a Service). Even Plex wants me to pay to play music to SONOS devices. This is the absolute worst feature, or lack thereof, that I just can’t play music directly from my Google Pixel/iPhone to SONOS.
Do you just lease your APIs to make a subscription model? I just don’t understand why something so simple is not available.
Again, I refuse to use NAS (CIFS/SMB) to stream music. I think you really need this feature. If it goes against your business model, I’ll throw this s*** system into the recycle.
No, that choice was made by Apple for iOS, and Google for Android, both OS no longer allow the use of the operating systems as an external drive, ostensibly for security reasons. Sonos had no choice but to remove the feature from their software.
No, that choice was made by Apple for iOS, and Google for Android, both OS no longer allow the use of the operating systems as an external drive, ostensibly for security reasons. Sonos had no choice but to remove the feature from their software.
Sorry, that’s such a vague answer. What security? I still can bypass other SONOS devices just by connecting to it/them -- but have no option to stream from my device. I can see from WireShark that it spews AirTunes packets, that’s it, minus the silly ports 5585 or something like that. SONOS needs port 80 outbound. You say that’s secure? Ha. Just fess up on your biz model. Great speakers that are essentially lacking simple feature: Play music from phone to SONOS. It’s absolutely absurd!
Just shoot my mobile device’s songs direct to SONOS. Is that so hard? You’re obviously getting revenue from all the 3rd party streaming shops to the consumer. Ridiculous!
Sonos did play music from phones, until first Apple and later Google put a stop to it. For Apple the replacement was Airplay, for Android I remember reading some apps can play to Sonos speakers.
