Sonos Move randomly turns on?

Hello there

I’m still learning about my 2 Sonos move but for this question I have no answer ( yet? :-) )

My 2 sonos move are configured correctly on my Wifi. I do not have set up voice recognition or control.  I have turned them off (button on the back and led on the top off) and go to sleep. They are both plugged for battery recharge during the night.

When I wake up I discover that both are powered on, the power led on top was switched on. No one was touching the power button during the night.

Can you please explain how the hard power off status can be changed to on magically?

I’m asking because I will be travelling (7 hours drive) and I do not want the battery to discharge during this trip, but if the hard power off button is not working, I’m wondering what’s used for then? 

Thanks

I have a lot of Sonos products, and bought a Sonos Move for occasional use outside. Unfortunately the device rapidly drains the battery even after beeing completely turned off. (Long press → Chime).

After a couple of weeks, the battery is at zero, and needs a recharge if I want to use the product outside. It doesn’t make sense that the Move must be docked and powered on at all times, if you just need to use it once or twice a month.

Please fix this issues Sonos - thanks.

Same issue here, submitting a support claim went nowhere (have you tried factory reset?! lol)...I thought switching to Bluetooth function before hard power off worked at first, but sure enough I opened the Sono app and the Move was available for use and powered on again. Sonos please fix this. If I wanted another component that was always available I would have bought one, this is a portable speaker that I want on-demand and for the battery to be intact from the last time I used. I hope you release an update soon to correct this please.

Hi,

Not sure if you have tried this, but when you turn your move off- hold the power button for 5 seconds. This completely turns the unit off. If you just press it, it will use power. Also, doing the 5 second power off should prevent it from turning back on.. I've had no issue with doing it this way, but did have problems with just the single press option.

To turn the unit back on, just do a 5 second hold again.

Hope this helps.

@Jean C. I just purchased my Sonos Move two days ago and update it to the latest version, but the issue is still not fixed yet, if I turn it to sleep mode (off the chargin base), it will wake up in around 20 mins, are you working on fix this issue?

Hello everyone,

Following up my initial experience related above, I have made some discovery.

The Sonos Move is waking up automatically when the speaker is on his charging base and electric plug in the wall. If you unplug or move away the Move from is charging base and switch off, then it will never wake up.

Strange is it it? I will open a ticket with support

Regards

ok folks I have contacted the support (french) and got an explanation. I’m not sure this is a valid solution but they told me that SONOS engineers are monitoring community chat and our feedback is valuable. So let’s go and here it is, I’m translating

“If your SONOS MOVE is waking up alone even after switching off, this is because it is designed as this to regularly wake up and check network and potential updates. This is not occuring when MOVE is not on his charging docking because it will drain down the battery.”

I agree with this mechanism, but

• why don’t we have a wake up only once per day and not every 10 or 20 minutes? And by the way, I personally do not like to have automatic updates. Very often you apply a patch that compromise your system and it is better to wait piggy pig experience trouble first. So I would like to have a better control on patch update thru mobile application for example.
• if MOVE wakes up automatically and do not find something to do (connect to internet) or do not find an update, why it does not go back to sleep automatically? At least it may be switch off when you look at it and you will not worried about…
• Finally I do not have voice recognition set up on my system, but what is happening if system wake up alone and listen? Does it records what is in the room?

I have asked to provide this feedback to support, they said they will talk to engineers but I really would like to have na RFE opened

Regards

FYI my assistance diagnostic code is 27357474

To be honest, as per most responses from Sonos, that answer is garbage.

Check the Forum for just how many users come to their Moves after being completely powered down and off the base - and it's completely flat after a day or so.

https://en.community.sonos.com/wireless-speakers-228992/my-move-keeps-turning-on-and-then-it-is-dead-6844813?postid=16476772#post16476772

It's been going on for a year plus and I certainly don't believe that the engineers monitor these forums.

At Sonos, the left arm hasn't seemed to know that the right arm is doing for some time sadly.

Even ‘Support' respond to such instances as though it's the first they've heard of it.

I just received my Move and started to notice that move turns itself on while in the dock periodically. I always have my Sonos devices playing so this may be the issue. I just tried holding power button for 5 seconds and heard the chime. I will see if this helps-although from the messages this is only a temporary fix. Diagnostics 396253199

Also, does anyone know the most responsive way to submit diagnostics? I use to send it via twitter but the last couple of times Sonos has not been responding? 

When the Sonos Move is completely turned off (after holding power button 5s), it turns back on when charging. After charging, the Move is on and starts quickly draining again. My problem would be solved if the Move didn’t turn on when charging. Then I could just charge it, and it would always be 100% when I actually need it.