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Contributor I
Oct 15, 2019 12:14 PM UTC
Answered

Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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Jean C.
Jean C.Answer
Retired Sonos Staff
Feb 14, 2020 9:20 PM UTC

Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers. 

If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so. 

When issues like this sprig up the more information we can gather about the issue will help us resolve the problem. 

Creating a case with us will also allow us to notify you when the issue is resolved. 

Thank you for your patience and cooperation as we work to figure this out.

Help others find useful content by clicking the like button and selecting the best answer to your question.

96 replies

Lyricist I
Dec 3, 2020 8:33 PM UTC

Hello,

even though the Sonos Move is turned off and not plugged on the charging base when I open Sonos S2 app on my iPhone, it turns on the Sonos Move.

do you guys experience the same behavior?

regards.

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Local Superstar
Dec 4, 2020 12:28 AM UTC

Sadly there's a theme where Sonos appear to be ignoring this issue now.

I think the vast majority of Move owners use it as a normal speaker and occasionally ‘move' it from its base for a few hours or so but place it back afterwards so notice no issues..

Forn the users that actually want the Move as a portable speaker and want it to behave as such and want to use it days after last being charged (but unused in the meantime)…  well, prepare for silence.

(if at all relevant, if a device gets an IP address for an hour, a week or or anything else…  if I switch it off completely I don't expect it to wake itself up to check if it still has one or attempt to renew it)

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Lyricist I
Dec 4, 2020 2:36 AM UTC

Mine arrived yesterday.  Same issue.  Nothing above helps/works.  Frankly I’m speechless finding comments dating back a year on this issue. I am, I really am speechless.  I mean…..what is the point?

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Zeek78
Enthusiast II
Dec 26, 2020 12:56 AM UTC

Hmm, just got my Move, and realised this problem. sonos do you have anything to say? Why aren’t you fixing this problem? 

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Prodigy I
Dec 31, 2020 8:12 AM UTC

Anecdotally, I can confirm that my Move turns on from “soft” power-off when not on the recharge ring, for about an hour, and then turns off again.  (S1, no mic, WiFi mode)  Then about a half-hour later, mine turns on for another 20 minutes, then turns off again.  Seemingly it never turns on again thereafter (but I do not watch it 24/7).  To me, this does not seem to be related to (my 24-hour) DHCP lease duration (but I only watched at sleep+lease time).  It definitely does keep the connection to the Wireless Access Point alive: if you reboot your WAP, the Move wakes up fully, presumably to get its IP address.  When in “hard” (long-press) power-off it apparently does not wake up for a WAP reboot.  (But who knows if you can rely on the LED to tell you truly if it’s partially awake -- at 5% battery drain per day, it must be doing *something* even when “hard” asleep.  Also @Zeek78 , who knows what Sonos engineers care about anymore --  you’re probably too young to remember the Wendy’s commercial where Clara Peller (https://en.wikipedia.org/wiki/Clara_Peller) shouts, "Where's the Beef?", then for the tag line says, “I don’t think there’s anyone out there...”)

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Prodigy I
Jan 8, 2021 7:53 PM UTC

Edit to add: (No Sonos controllers are running anywhere on the network.)

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Lyricist I
Jan 20, 2021 9:29 AM UTC

I had this problem weeks ago when “google assistant” was configured as default assistant.

 

In my case, I changed to “Alexa voice assistance” and the problem just dissapear :-S

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Lyricist I
Apr 21, 2021 2:47 PM UTC

I bought the Move when it first came out.  I have a sonos amp outside for my backyard.  The move started to turn itself on when I came home and when I left the house.  They sent me a new one.  The new one worked perfectly from December until now.  I keep it on the charging base.  This happens when both on the base and off.  I'm not sure what Sonos is doing to fix this issue.  It's obviously a real issue.  I'm very frustrated.  I can ask for a new one, to me that's pointless, it's not a defective unit, as it's happening with many people, and for me with 2 different units, where everything else works fine.  Sonos please do something.  This is bad.

 

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Jackaws
Lyricist I
Apr 23, 2021 5:47 PM UTC

I found this in Sonos Support. I had been just hitting the power button once, and the LEDs went off but no chimes are heard. Keep pressing the button until the chimes are heard and then the LEDs become dark. The next time you turn on MOVE, it has to find the WiFi network, just like when you unplug any other type of Sonos speaker.  I think this is the answer!

 

Turning off Sonos

To turn off most Sonos products, disconnect the power cable.
 

The battery-powered Sonos Move is the only product that includes a power button. To turn off Sonos Move, press and hold the power button for about 5 seconds until your Move chimes and the LEDs turn off.

It is the answer, as you say but it’s pants. You should have to power it down fully. Mine switches itself on and connects to the rest of the system without warning. Cr@p really for something that costs £400.00

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Lyricist I
Aug 20, 2021 5:00 PM UTC

The Move’s power management is far from optimal. I have mine in the bathroom and thought it would only use power when being used or use minimal power when not. Instead the battery depletes at an alarming rate. Other mobile products I have used don’t work like this. 
 

One of the issues is when I open the sonos app it automatically ‘wakes’ the move. I was hoping to keep the move in the bathroom for at least a week before charging, instead it lasts about a day. It desperately needs better power management options within the app as wandering around with a 3kg speaker back to charging station all the time is not really how many people use these mobile speakers. my Cambridge Go can last a month without a charge as it doesn’t use at battery when off. 
 

i think this is a big flaw in this product which desperately needs sorting. 

I’m reading the above post a year after it was written. I have just acquired a Sonos Move and have the *very same problem*. So it seems Sonos have not bothered to fix this issue. The solution could be quite simple: only wake the Move when you make it the active device in the Sonos App, not every time you open the app. I quite often open the app to play music on my other Sonos devices and each time I do that the Move wakes up and stays awake for at least 30 minutes. This is an unnecessary drain on the battery. Sonos please fix this or I will return the Move. 

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